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CustomInk Customer Service Phone, Email, Contacts

CustomInk
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www.customink.com
www.customink.com

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2.7 7 Reviews

CustomInk Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with CustomInk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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CustomInk reviews & complaints 4

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Newest CustomInk reviews & complaints

ComplaintsBoard
H
2:58 am EDT

CustomInk total scam! avoid!! they stole my money!

Ordered several T-shirts from CustomInk and never received my order and when I contacted them they said that they had to cancel my order because it was not in stock. They said they were just about to send me a message. Yes, right. I demanded a full refund and they said sorry no refunds!
That moment I lost my temper and raised my voice. They only said that I was rude and nothing more. Of course I was rude, who wouldn't be?
They took my money, then they cancelled my order and refused to refund my money. They simply robbed me, that's what happened!
I don't recommend them and I will report them and will post bad reviews! Stay away from this good for nothing scam!

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ComplaintsBoard
B
3:00 am EDT

CustomInk Very late delivery

Ordered a custom print shirt and paid some extra money for rush delivery (they promised it'll be here in 3 days). But my shirt did not arrive on time and I really needed it for an event.
CustomInk customer service rep was absolutely unhelpful and was not able to tell me the exact delivery date.
My shirt arrived 8 days later. I can't say anything bad about the quality, it was a nice shirt and I kind of liked it, but still, it was not delivered on time.
They also refused to refund me the extra I paid for the shipping. Will not use CustomInk again.

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ComplaintsBoard
R
7:26 am EDT

CustomInk They failed to make the logo on my t-shirt

I have worked too hard on my logo. I have placed the order on www.customink.com. I have sent the logo to this company and asked to make it on my t-shirt. I was shocked that the seller mixed my order and made completely wrong logo. When I sent the t-shirt back, I asked to make my logo. I sent the logo again, but the company again failed. Please, don’t waste your time with these irresponsible people.

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Is CustomInk legit?

Our verdict: Complaints Board's thorough examination reveals CustomInk as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, CustomInk stands out for its commitment to quality and security. Clients considering CustomInk should delve into its customer service record to gauge compatibility with their expectations.

CustomInk earns 91% level of Trustworthiness

Perfect Trust Endorsement: CustomInk achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CustomInk. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Customink.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Customink.com you are considering visiting, which is associated with CustomInk, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for CustomInk have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

CustomInk website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Customink.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • CustomInk protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that the website CustomInk is based in a high-risk country and appears to be selling well-known brands at unusually low prices. This could be a sign of potential fraud or counterfeit products.
  1. Pros
    1. High-quality custom prints
    2. Extensive design options
    3. User-friendly design lab
    4. Free shipping available
    5. Excellent customer service
  1. Cons
    1. Limited International Shipping
    2. Higher Prices for Small Orders
    3. No In-House Brand Apparel
    4. Longer Turnaround for Complex Designs
ComplaintsBoard
S
4:55 am EDT

CustomInk They twice sent me wrong order

The company www.customink.com is awful, so better don’t deal with them. I bought sweater from them, but they delivered wrong size of it. I immediately returned it, but when I got a package from them, it turned out that the writing was misspelled. I tried to return it again, but the seller took it back and stopped to communicate with me.I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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CustomInk Customer Reviews Overview

CustomInk is an online retail company that specializes in custom apparel and accessories. They offer a range of products including t-shirts, hoodies, and hats, which customers can personalize with their own designs or select from pre-made templates. The company provides services for individuals and groups looking to create unique items for events, businesses, or personal use. CustomInk features an online design lab, allowing users to create their custom products directly on their website. They also offer customer support to assist with design and order inquiries.

CustomInk In-depth Review

In summary: CustomInk offers a user-friendly website with a wide range of customizable products. Their design tools are intuitive, and they provide excellent customer service. While pricing can be higher than some competitors, the quality of printing and the satisfaction guarantee add value. Shipping options are adequate, and the company shows a commitment to corporate responsibility. Overall, CustomInk is a solid choice for custom apparel, especially for those prioritizing quality and support over the lowest price.

Website Usability and Design: CustomInk's website boasts a clean layout that simplifies navigation, making it easy for users to find what they're looking for. The design aesthetics are modern and user-friendly, and the site performs well on mobile devices, ensuring a seamless experience for customers on the go.

Product Range and Selection: The variety of apparel and accessories available on CustomInk is impressive, catering to a wide range of needs. They offer extensive customization options, allowing for unique designs, and provide a broad spectrum of sizes and colors to accommodate diverse preferences.

Customization Process: The design interface is intuitive, with a variety of tools that make it simple to create custom designs. Users can easily upload their own designs and also have access to a plethora of pre-designed templates to jumpstart their creativity.

Pricing and Value for Money: CustomInk's prices may be slightly higher compared to some competitors, but they offer bulk order discounts which can provide significant savings. Pricing is transparent, with no hidden fees, ensuring customers know what they are paying for upfront.

Order and Design Approval Process: The proofing and revision process is straightforward, with a quick turnaround time. CustomInk excels in communication, keeping customers informed throughout the approval process.

Printing Quality and Techniques: The print durability and quality are high, with color accuracy that meets expectations. CustomInk utilizes a range of printing methods to best suit different design needs and fabric types.

Customer Service: CustomInk is known for its responsive customer service team. They offer expert design assistance and are adept at resolving any issues that may arise, ensuring customer satisfaction.

Shipping and Delivery: Shipping options are varied, with costs that are competitive within the industry. The packaging is secure and items are generally delivered within the promised time frame.

User Reviews and Testimonials: Customer satisfaction levels are high, with many users praising the quality of products and service. Repeat business rates are good, indicating that customers are happy to return to CustomInk for their custom apparel needs. Community feedback is generally positive.

Return Policy and Satisfaction Guarantee: The return policy is clearly outlined, and the process for returns and exchanges is user-friendly. CustomInk's money-back guarantee adds an extra layer of confidence for new customers.

Corporate Responsibility and Sustainability: CustomInk demonstrates a commitment to ethical sourcing practices and offers eco-friendly product options. Their involvement in community initiatives is also notable, reflecting their dedication to corporate responsibility.

Overall Experience: CustomInk delivers a positive overall experience with a few drawbacks related to pricing. It is particularly recommended for those who value high-quality prints and exceptional customer service. The company is well-suited for bulk orders, events, and businesses seeking reliable, professional custom apparel solutions. The final verdict is that CustomInk is a reputable and trustworthy provider worth considering for your custom printing needs.

How to file a complaint about CustomInk?

Here is a comprehensive guide on how to file a complaint or review about CustomInk on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with CustomInk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with CustomInk. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint or review about CustomInk on ComplaintsBoard.com.

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Contact CustomInk customer service

Phone numbers

1 800 293 4232 +1 (703) 891-2205 More phone numbers

Website

www.customink.com

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