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1 366 PresidentNew York, NY, United States Review updated:
Contact information:
Phone: 734-216-1602

Purchased the Genius Digital Notepad for my brother this past Christmas and he said "it's too complicated, return it, I'll never use it." I tried to contact many times to submit a request to return the item. They didn't get back to me until after the return policy window closed, then they send me a one line email stating they couldn't help me and I'm stuck with the item.

I never opened the box, but I can't get a refund. It's just sitting on my desk all wrapped up. ANTOnline never responded to my inquiries and has terrible customer service.

ANTOnline is terrible - NEVER buy anything from them.

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  • Ji
      10th of Jan, 2008
    0 Votes - order statis
    United States

    I ordered a small cable and after 10 days I tried to find out where it was. The web site said they had no info. The next day I call the 800 #. They said their info source was the same as mine and it could be anywhere from the order desk to on some truck. After me saying it seem ridiculous that they would not be able to tell me at least if the order was in house or shipped, she said she could ask her boss to fill out a search ticket. She said I would hear back via e-mail within 24 hours. Of course that didn't happen. I filled out a search ticket request myself, stating, if I don't hear back within 24hours I will have my visa charges reversed. We'll see, in any case there system is terrible.

  • Gr
      17th of Mar, 2008
    0 Votes

    I had the same exact experience! Ordered a bluetooth wireless adapter but several hours later I changed my mind and I tried emailing them to cancel but they replied that they had already shipped it, which was hard to believe. Anyways, the next day I submitted a request to return the merchandise (called RMA). Days passed into weeks with absolutely no response. I called their customer service six times to inquire about the RMA request but did not receive any help. Several emails about the request to return the UNOPENED package also went unanswered. BE WARNED! ANTOnline is fraudulent when it comes to their return policy. Once you buy from them, you are stuck with it - no if's, and's or but's. They will string you along until the return period expires and then respond to you by saying that the merchandise can no longer be returned because time has run out! In all my years of purchasing online I have never dealt with such an unscrupulous company! Don't remain silent! File a complaint with the Better Business Bureau in Atlanta ( The company is located at 33 Mansell Ct., Suite 200 in Roswell, Georgia 30076. As suggested in another complaint site, file a complaint with the Georgia Attorney General. We need to band together and drive crooked company like ANTOnline out of business!

  • An
      19th of Apr, 2009
    0 Votes

    i too purchased two timers, neither one works... assembled in mexico... not happy with antonline either... hope the attorney gen. will do something about this co... david

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