WorldStores / failure to deliver & communicate

United Kingdom Review updated:

We ordered a wardrobe and chest of drawers for our tenanted flat delivery was confirmed for Tuesday 4th Feb. We had to make special arrangements to wait at the flat. The indication was that a text message or call would be made to confirm an approx. time but somebody stayed at the flat all day just on case the delivery arrived without a call. The delivery did not arrive after waiting all day without any communication from Worldstores or courier.
We have requested information numerous times via the website, and also by e-mailing the address on the courier's XDP's website. Although they have been automatically acknowledged, stating that they would deal with it as soon as possible, we have heard nothing.
Since Monday 3rd Feb the tracking info has said the order is at the depot of the courier XDP. We managed to contact the XDP who informed us that not all the parts were with them.
This is extremely poor service with absolutely no communication.
We need to know what is going on. Order No. WS0102359

Feb 06, 2014
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  • Me
      Jun 13, 2014

    Still waiting 7 days later for next day delivery. 30 min wait on service line but surprise surprise no wait to get through on sales, staff unwilling to help. No managers in office.

    0 Votes

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