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[Resolved] Worldremit.comuntrustworthy & unreliable - hoarding of funds sent to them for a transfer

They are extremely unreliable and untrustworthy. We have been harassed to no end trying to deal with them. They have had £5000 from us for the past 3 weeks now which have not reach the receiver in India despite our several attempts.

The Bank Transfer to worldremit.com from our end was done on the 17th December 2014 and they confirmed they received the funds but as of today (5th January), the funds have still not been transferred to the account in India!!

We have tried several times but they have given us a new reason each time for why our funds have been with them but not transferred. The first time we made the transaction, we transferred the money and the instructions for an exchange rate of over INR 99 to a pound. The next day, they called and said the money has been received by them through a bank transfer but the instructions on where it is to be sent are missing while we am certain we had put those in. In this time, the exchange rate had already dropped and we were incurring a loss.

Nevertheless, giving them another chance, on the 23rd, we sent instructions again for the Indian account these were to be transferred to at a lower exchange rate taking the hit personally for their mistake just to make sure the money is received as this was required rather urgently. This transaction sat as 'PENDING' on their system for a week and then was 'DECLINED' due to no bank transfer having been made!! What about the £5000 pounds they have had from us in our account for the past 3 weeks?!

All this while, the exchange rate has been getting worse and they are now requesting us to make yet another transaction at a really low rate through no fault of our own or write an email to request for the money back! What about the time and interest we have lost? What about the delay they have caused in these funds reaching India due to which we now need to bear additional costs at our end? While they have been earning a good interest on our money!

This is absolute harassment and theft of our funds. I would not recommend this service to anyone. Please be cautious and use a more established service to ensure you have your peace of mind than have to go through something like this again.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • WorldRemit Customer Care's Response, Jan 07, 2015

    Hi Suvira,

    We understand how frustrating it can be when a transfer gets delayed for any reason. Our Customer Care team worked really hard to figure out your issue and resolve it, and we hope you now understand the reasons for the delay and are happy with the resolution.

    Kind regards,
    The WorldRemit Customer Care team

Su
Jan 05, 2015

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