World Health Calgarycannot be trusted

August 2016, beginning of my term, I gave them the void cheque. Couple month later, they start calling me for banking information, saying the information they entered is invalid. I never change my bank info because my mortgage and all other monthly pre auth charge are on the same bank account. Apparently, they lost my cheque! So i told them i cannot trust them anymore, i will be paying cash! Uptill now, i never miss a single payment!
Today a lady called me again asking for banking information. I told her what happened. She said I have to provide the information again otherwise they will charge me $8 more biweekly for the statement.!
I asked her, "your employee lost the cheque I provided, or incorrectly entered info, whichever one, instead of going to your employee, you are going to the customer and try to charge the customer more??"
she said yes!
Totally disappointed! i never miss a single payment, and they lost the cheque! now turning back to get me more trouble!
I even just bought a 24 classes personal trainer session!
Now im being forced to cancel the gym with this BAD customer service!!

  • Updated by lv000 · May 03, 2017

    This is a rediculous business! As a service industry, they do not customer sevice department!
    Thinking about calling and putting a complaint?? they will just keep asking you to pay!
    They do not think about to solve the problems on the customers end, all they want is collection!

May 03, 2017

Post your comment