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Woolworths Australia / possible overcharge and rudeness by pic to customer

1 Sydney Metro Area, New South Wales, Australia Review updated:

At your Woolworths Town Hall store .. 12.45 pm Fri 18 November 2016
Sydney Australia
Purchased 4 no. Prawns $8.99 reduced to $4.50 and 1 no. Salmon $12.00 reduced to $6.00 today. Original bar code was covered and we finished up paying full price for all products.
Australian Retailers Assn Scanning Code states: if price displayed at checkout or on customer receipts the customer is entitled to receive the first item Free of Charge and others at lower price.
We explained to the so called Manager about rhe incorrect charges .. which a girl down in lower level of store previously had tried to put through self check by entering about 20 numbers each time. We said taking too long so we paid full price dor everything and then looked for service desk .. which was difficult. Finished up near Park street level entrance. The so called manager was quite rude to us and more or less called us liars after we explained to him the situation. We showed him our receipt re paying full price and all he did was manually put through the lower price. No refund as per the law etc. When we said thank you for your apology he said why should he apologize for anything. So we finished up with rudeness from a manager and no refund doe first purchase of items as per the scanning code law.
Your comments on the above would be appreciated sent to my email:
Look forward to hearing from you asap.
Lorraine Angwin

Woolworths Australia
Woolworths Australia
Woolworths Australia
Woolworths Australia

Nov 17, 2016
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  • Po
      17th of Nov, 2016
    0 Votes

    "We said taking too long so we paid full price dor everything and then looked for service desk." I find this to be a poor decision on your end. Regardless of my opinion, you will need to contact the company directly for assistance.

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