WiMacTel’s earns a 1.2-star rating from 0 reviews and 25 complaints, showing that the majority of customers are dissatisfied with telecommunications services.
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unethical behavior
Uses their pay phone at Omaha Airport on 2/22/2018. Charges listed on phone are four dollars for one minute. Called local cell number twice and both time got connected to a wrong number — total of less then 30 seconds. Charge card show $17.20 twice. Called 800 number and told the system does not know or care if correct number reached — charges are correct because "charges vary depending on where one is calling from and to, plus additional (unspecified) charges. The short version — charges were correct and no changes would be made. Also tried the phone next to that one and used a different"debit card."Four days later my credit union still shows a"pending charge" of zero. No idea of what that is about.
Fraudulent charges
My husband, a long distance truck driver, had an emergency at a rest area in the mountains of West Virginia. There was a pay phone with NO signage on the phone. He used his Capital One card to call long distance for 30 seconds -- only long enough to give me a call back number.
We got billed $16.
This is illegal. This company has dozens of complaints filed with the BBB, the FCC, and individual credit cards. That's exactly what we did -- immediatly filed a complaint with our credit card company and the FCC. PLEASE don't just gripe on these sites -- do something about it. Griping on these sites does nothing. Every single person on here says something like, "Well, I was going to dispute it..." Well, do IT. Chances are this company will not respond to the credit company's request, and the credit card company will rule in your favor. That's how it works. If you dispute a credit card charge, your card company will give this company a chance to reply; if they do not, the charge is erased.
Every single call made on one of these pay phones is fraudulent because they do not list prices. They MUST, by law, display something like "$5 for the first minute...etc." They do not. Apparently their charges are $32 for the first minute, because we were charged $16 FOR 30 SECONDS. Do you think we would have picked up that phone had that been posted? Of course not. My husband would have continued to drive down the road until he got a cell signal.
PLEASE, everyone -- dispute these charges with your credit card company.
My sister was incarcerated and she called me I called my mother I was charged 125$ for the call this is ridiculous that someone would let this company get away with this.
I to were scammed today twice for one collect call for $25 and then charged an additional $39.12 out of no where! Why are theses crooks allowed to steal from our accounts and no accountability? BBB is doing NOTHING except listing the complaints of other victims! I want my damn hard earned money back now!
My husband used on of their pay phones to call me collect to come pick him up. The operator said that the call was 13 cents a minute I gave my credit card information, I asked the operator was there a service charge to accept the call and she said no it’s just 13 cents per minute. I checked my account 3 hours later and found out that I was charged $25 for 3 minutes.
I accepted a collect call from my daughter who was hospitalized, not allowed access to her cell phone, and this phone booth was her only way to be in contact with the outside world. We spoke for maybe ten minutes, and my credit card that I used to accept her call was charged $48, as a recurring monthly charge! I had to cancel my credit card and get a new number to avoid this fraudulent billing from WMACTL.
Why am I getting charge $28 for $.50 call and i used less than 30 seconds? With this prepay phone.
There was unnecessary money withdrawal from my bank account by wmactl.Why is this withdrawal made?(see the photo below)
I just received a charge from WMACTL on my credit card 12/20/2018 amount $17.00. I typed in search bar and found this which assisted me to rectify the charges. The more we speak up the less control these people get.
Thanks for sights like this!
I called 1-800-Collect to Sauk Rapids MN for 5 minutes Jan 2nd. I was charged $75.97 for a 5 minute call. I want a refund of my money to Twin City Federal Bank.
I got 89$ !? what is my transaction !?
I just had to file against it, I didn’t kno what this was about when I looked at my transaction so I complained., 17$ for one minute and it told me to call that number just to have my phone turned back on
Charged for a collect call that never took place
Today, 4/21/2014, I received a a bill in the amount of $31.21 for a collect call made to my home phone. I have all my calls recorded online @ comcast.net. There was no record of this call being made to my home phone on my call log. I never accept any collect calls from anyone for any reason. They claim the call was made on 3/11/2014 at 7:14am. My call record log had a call at 7:13am and 7:58am. I can provide proof of this fact. I did not accept this so called collect call, and I don't feel that I should be responsible for this bill. This is a straight up telephone scam by this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Crazy fees for call
I used a collect call when talked to my wife in a Chevron station, but nobody told that it will be more than $13 per minute. I talked about three minutes and paid $40 for it. What a joke!
This company does this at pay phones all over the country.They never post rates as they know if they admitted they charged $40 for 3 minutes no one would use their service. If you have been scammed by this company tell us your story.Email to investigativeguy@gmail.com. Dont' let them get away with this scam
cost of call
On 12/29/11, I accepted a emergency collect call from a friend in the same city I live in. Yesterday I received my At & t phone bill with the collect call charges from Wimactel for $30.76 for a 3 minute call. I think this is an outrageous charge for this call! I called Wimactel and they stated that a collect call, even in the same town, can cost anywhere from $15-$60. I think the cost should be stated upfront before you accept such a call.
This corporation is scandalous! I was never told what the rates were prior to using the service. $71 to leave a message for a T mobile subcontractor
I am wondering the same thing. Is this a scam.? My brother called me from AZ, collect in May 2014, Just received separate bill too, not on my regular phone bill yesterday for $48.63, says we talked for 15 minutes. Plus it came in my mothers name who has been dead for 3 years. RED FLAG to me, our phone bill at home doesn't come in my moms name. Seems weird! Called them twice, during business hours. Keep getting voice message asking me to leave my information and they will call me back.
My son called me collect 1 month ago from a pay phone. I just received a bill from WiMac today June 6, 2014 in the mail.
I am in shock $29.20, they say we were on the phone for 3 minutes, I was not on the phone for even a minute as my son was in an accident, i was not on line for more than 60 seconds due to the emergency. Is this a scam? This is not even on my Verizon bill.
Overview of WiMacTel complaint handling
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WiMacTel Contacts
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WiMacTel phone numbers+1 (888) 476-0881+1 (888) 476-0881Click up if you have successfully reached WiMacTel by calling +1 (888) 476-0881 phone number 0 0 users reported that they have successfully reached WiMacTel by calling +1 (888) 476-0881 phone number Click down if you have unsuccessfully reached WiMacTel by calling +1 (888) 476-0881 phone number 0 0 users reported that they have UNsuccessfully reached WiMacTel by calling +1 (888) 476-0881 phone numberUnited Kingdom+1 (800) 820-4680+1 (800) 820-4680Click up if you have successfully reached WiMacTel by calling +1 (800) 820-4680 phone number 0 0 users reported that they have successfully reached WiMacTel by calling +1 (800) 820-4680 phone number Click down if you have unsuccessfully reached WiMacTel by calling +1 (800) 820-4680 phone number 0 0 users reported that they have UNsuccessfully reached WiMacTel by calling +1 (800) 820-4680 phone numberCanada
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WiMacTel emailsinfo@wimactel.com100%Confidence score: 100%Supportseves@wimactel.com86%Confidence score: 86%billing@wimactel.com84%Confidence score: 84%financesales@wimactel.com80%Confidence score: 80%salesrepair@wimactel.com78%Confidence score: 78%
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WiMacTel address2225 E. Bayshore Road, Suite 200, Palo Alto, 94303, United States
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WiMacTel social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all WiMacTel contacts
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Charge for a collect call that I didn't even talk on the phone with the person making the collect call