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wish.com

Posted: Aug 9, 2017 by    

wrong size shoes

Complaint Rating:  0 % with 1 votes
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I order Uk size 9 shoes. U.K. 9 was in the drop down menu when I clicked buy. I recieved an 8. I told wish and was told I would recieve a refund. I waited and never got a refund. I spoke to wish and was told I ordered an 8. I told them I ordered a 9 and someone else said I would recieve a refund by 12th August. I said if ton refund was recieved I would escalate this and decided to wait. In the meantime I recieved another message saying I ordered an 11. I again said I wear a 9 so wouldn't order an 11. I also said about the drop down saying Uk 9. The reply to that was I ordered an 11 and to check the size chart. I have again told them 11 does not appear in the drop down so how could I order 11. I am sick fed up of this. You did not have to wait for the shoes to be delivered before getting paid, so why should I wait. I am going to seek legal advice now as you breached the contract, not me. Your employees have lied to try and get out of refunding me and nobody even reads what I am telling them. Your service is appalling
Complaint comments Comments (1)    Updated: Complaint country United Kingdom Complaint category Clothing, Shoes & Acc

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N  12th of Aug, 2017 by    0 Votes
I tried to file a return on some shoes that was received today, I ordered a size 10 US, what was received they might be a size eight US
I can't even start to get them on, tried to file claim thru normal ways, but if you don't send a photo it will not be accepted.

My email address is eddixie@gmail.com
Please contact me ASAP, I would like to return these.

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