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3.8 182 Reviews

Windstream.net Complaints Summary

56 Resolved
46 Unresolved
Our verdict: While Windstream.net has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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A
12:24 pm EDT

Windstream.net terrible service

This ones hard to believe, I came home from work to find a large box left OUTSIDE my Condominium.
It has my name on it and no other label than a UPS sticker.
I open it to find a HP Computer and Monitor.
I right away call my credit card companies to find out if anyone charged a computer to my accounts and noone had.
I call UPS and they tell me WINDSTREAM sent it to me.
I contact Windstream who show NO computer charged to my account so i tell them I have a computer and they need to please come and get it it was obviously a mistake.
AFTER 1 1/2 WEEKS I recieve UPS return labels with this big box sitting in my living room while i am trying to prepair to move to a new home.
UPS informs me I HAVE TO PAY to have it picked up wich i deny and will not do.
I contact Windstream again and spend the morning on hold at variouse departments to finally get a Customer service SUPERVISOR who informs me If i do not pay for pick up or deliver it to a UPS center i will be charged for it and then hangs up on me.
Now mind you I am trying to return a computer i could have kept that they had no record with them having sent me.
I cannot believe the level of confusion and the terrible service i recieved trying to do the right thing, If i had this much trouble
trying to help them correct thier own mistake you can bet I would never use thier services again.

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Reviewer12797
,
Aug 17, 2015 10:56 am EDT

First off their automated system stinks. Everytime I have a problem with my business bundle I have to go through their automated system which NEVER recognizes my phone number EVER! So it tries to put me into a loop of entering my phone number which it can't associate with my account.

Second you would think with a business you could get work requested or done on a weekend which happens to be my busiest time frame. Nope no help, nothing except and automated ticket which ALWAYS is going to take a minimum of two days. Totally unacceptable for a business.

Third once service is supposedly completed you may not be and the ticket will get closed out and the problem will still exsist.

For a tech company very poorly managed. This is my seventh issue with this company or their service in four years. Stay away if you have any other options.

By the way I have been on hold for 18+ minutes at this time and have written this complaint during the time I have been on hold. So so typical!

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kenya2009
Concord, US
May 18, 2009 8:34 am EDT

I have had Windstream as an local and long distance carrier for over 3 years. I got rid of our long distance service about a year ago. I was told that basic service would be no more that 20$ per month...but that was not true. Each month I get my bill it would have a different amount due to fees that I was not aware of prior to changing my service. In Feb 2009 we were getting our home ready to sell and I called to see if I could schedule a shut-off. I was told that I could and they took down the date and I was good.

Unfortunately, in May 2009 I received a bill stating that they had continued my service through the end of April. So basically they charged my all of March and April. I called to get this taken care of and spoke to the rudest representatives who stated that I did not call to cut my service off. Is that good customer service to right off the back tell someone what they did not do? I got upset with that and asked for a supervisor...they could not connect me with one.

I spoke with another rep and he said any time Windstream makes a change to your account they are to provide you with a confirmation number. I have never been provided with a confirmation number over the years I had my service. Not one time has one been given to me for whatever reason. So since I was stupid not to just know I needed one before the rep hung up I have to pay for almost 2 months of phone service that I was not even there to use...all because the rep helping me did not make note of my request or give me confirmation of it.

ComplaintsBoard
S
10:58 am EDT

Windstream.net poor customer service, loss wages

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

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Frederick westcott
,
Oct 14, 2008 3:04 pm EDT

I no longer can bring up my email.

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gharris_30
, US
Oct 02, 2008 2:38 pm EDT

Ever since quitting Windstream, problems!

we bundled with their DishNetwork Package. So when stopping service to move and getting ringed by Dish Customer support, the fun began. The final bill came in long after i sent the receiver back (they charge $400 for the HD receiver) totalling $592.00! They never took my receiver off the bill!

My first call was to the Customer service at Windstream who said i would receive credit for the Receiver when i showed them proof it's been taken care of! I provided them with tracking numbers for ALL receivers! The gentleman patched me through to Dishnetwork who said they have the receivers. Back to Windstream, again, who claimed they will have to receive notification from Dishnetwork (here we go again!). After a 3 day run around of calling and getting here and there, i decided to call the home office (coincidentally i found the same number you did only i called at 3:00 E.S.T. and spoke with someone from Jeff Gardner's office, he's the President and CEO).

I spoke with the Executive Secretary who connected me with gentleman named Paul Strickland who said (after calling me back) that by the first of September I'd have my credit from DishNetwork if not it might be by October. I asked about my credit and collection agencies and he said they would not be sending it to credit and he even made a note on the account! Upon telling me that, he immediately asked for the difference ($192.00). To which i said, "WHEN MY CREDIT IS GIVEN, YOU'LL GET YOUR MONEY!".

Fast forward to October 2, 2008. Today i received a letter in the mail from a collection agency asking for $592.00. Paul Strickland never did what he said he was going to do! I immediately called up the number and asked for the President and spoke again with the Executive Assistant, Carrie, about this problem. She remembered me! And, the problem. I again explained all the above and she stayed on the phone and connected me with another person (a subordinate of Paul) and listened in as we talked. This is practice i guess.

The new girl (Melody or Malory i spoke to so many people! Ugh!) promised to look into this. I have told her that i believe that they are burdening me with unnecessary mailing from collection agencies and that if it's not fixed this time, I'm never paying it! She checked my account and saw many notes that this account was not supposed to go to collections and shouldn't be doing so. I pointed out failure. She informed me that i was supposed to be receiving a check from Dish Network (she said Paul noted this on the account) and i should have received it. To which i said they should be giving it to you if you are bundled together. Credits are much faster to issued than a check. So, she's got my number and is supposed to call me back about this.

I just wanted to tell my story and show how things go with this company. Your number was right, timing was off! I will come back and tell you guys what happens but because it's not over i have to leave it at unresolved!

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4:46 am EDT
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Windstream.net - fraud and scam

I am very upset with Windstreams service! After long calls with their service department (no knowledge or help on their side) and with field tech's at my house (no hardware issues) for the last year. My DSL is still going down daily. Last night our DSL went down again. My wife called (again for the 6th time) windstreams service. Instead of trying to fix the...

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12:51 pm EDT

Windstream.net worst service of any company I have seen

Windstream has the worst customer service I have ever seen. I wanted to give them business at my home for phone, internet and TV and after 1.5 months I am still waiting for service. They hooked up my phone and left the line lying in my back yard for 4 weeks before finally coming to cover yesterday. After covering the phone no longer works and I have to wait another week to get someone to fix which I am sure I will have to pay for service during this time. Also nobody can tell me when they can hook up my internet, I have spoken to 8 different customer service associates and 1 manager and they all give me the same B.S. response. Don't waste your time ever calling their customer service and if possible use any other company besides them. I am in the process of hooking up with another local company and will never recommend using Windstream to anyone!

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Sourpuss
,
Aug 02, 2008 10:27 am EDT

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

ComplaintsBoard
W
3:35 pm EDT

Windstream.net incredible bad customer service!

Windstream bought our local phone company, Kerrville Telephone with the blessings of our city fathers who knew this was already a near monopoly. They have raped and pillaged the service to their customers, laid off everyone who had a decent salary and they handle everything outside of the local office. It is useless to walk in there unless you are bringing them money to pay a bill. Their email service is absolutely horrendous with very strict limits on file sizes and they would rather send 100 "you are over limit" notices that let you have your email. I HATE THIS CORPORATION.

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BJMcCune
, US
Aug 25, 2015 4:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband contacted windstream last week and informed them he would check around prior to agreeing, especially since they stated it would take a week to have a technician come to our home for the installation. Within a day, they sent out an email "confirming" our installation for the following week on Monday. We decided to go ahead and give them a shot. So, we confirmed this appointment that in reality, we actually didn't make. Monday rolls around and I contact their office around 9 am to get a time frame of when to expect the technician. The CSR stated our ticket was for later in the day after noon. I request the technician to contact myself when he was on his way to my house and the CSR said that is standard practice; however, they CANT guarantee it happens all the time. I stayed home all day. Around 3:30 I contacted them again and informed them I needed to pick my daughter up from school and then had to handle a quick arrangement at 5. I advised her the technician would have to be available for the time frame of 4:15-4:45 if nobody showed up before 3:50. She dispatched the technician, stated he was working on a trouble ticket and would be at my house next. Again, I requested a call and she said she personally informed the technician to call, along with verifying TWO phone numbers to call. I picked up my daughter, we waited at home until 4:45 then I went to handle my business. I was less than 2 miles from my house and was home before 5:05 pm. Immediately when I walked into my home I received an automated call from Windstream requesting feedback on the installation that was completed at 4:45! I called back and spoke with Jeremy who immediately asked if I needed help getting my modem activated. I informed him I have no modem and was calling regarding installation that should have been set up and was apparently closed out as if it had been completed. He replied with, "Since you weren't home, you will now have to schedule a professional installation." Of course at that point I was livid. I requested a supervisor since I already knew where that conversation was going. After several times requesting information on his supervisor he asked me if I just wanted to be transferred to one. I informed him I did not want to sit on hold for another hour and be told the same crap. He said, "well that's what is going to happen." I finally told him to transfer me. He placed me on hold for less than 30 seconds and then said he would have "Cindy" the floor supervisor call me back. I provided mine and my husband's phone numbers and advised they could call either number. After giving my husband a heads up, he took it upon himself to call them. Jeremy answered when my husband called. My husband requested Cindy, who all of a sudden didn't exist. Jeremy said they don't have supervisors and nobody by the name of Cindy. My husband asked for WHOM EVER is in charge if something were to go wrong. He put my husband in contact with his team leader. She confirmed there was nobody by the name of Cindy there but offered to help. According to my husband she was very pleasant and helpful. She said the technicians notes stated nobody was home so he left the equipment on our step (which explains why they asked if I needed the modem activated!) My husband informed her we were left with no equip and the technician happened to say he was at our house when I was still present and waiting. I guess he assumed since I said between 4:15 and 4:45 that nobody would be here at 4:45. To top it off, she acknowledged the multiple notes requesting a phone call, which never came! She provided the technicians supervisor number to my husband and apologized. By now, I had no interest in dealing with Windstream, especially given all the drama with Jeremy. My husband I reconsidered only if they could do something by the next day. Before we even had the opportunity to call them, I received a phone call around 8 pm from a woman named Tammy. She said she was returning my request for a call back. I told her my husband spoke with somebody, however, we were informed Cindy was the individual we would be hearing from. She was very snappy and the entire time I tried to explain she kept trying to interrupt me, saying "ma'am!"
When I finished, I allowed her the opportunity to say whatever it was that was so important to be so rude. She said, "So, what do you want me to do?! Maybe I should just speak with your husband. Should I just do that?!"
Bottom line, I told her I didn't give a **** what she did and hung up. The nerve of these people and to top it off, they HAVE NOTES! Read them! Review your notes before you call! They had a technician who claimed to be on a "trouble ticket" because you cannot estimate a time frame for a trouble ticket. If he were on an installation ticket, they would have been able to give an approximate time frame for how long a standard installment takes. They have a technician who doesn't want to work and instead of them taking care of business I spent and ENTIRE day at home. Waited and ENTIRE week without the internet (I need the internet for work) and half the day on the phone with people who do NOT care about the customer. They are there for data entry positions that require nothing more than the standard response and want nothing more asked of them. Their technician may or may not be held accountable but they were quick to point the finger at the customer and NOT the technician. "Per the technician's notes" was what I heard countless times. How about the multiple times I called? How about the fact I had no idea when I was asked about a modem? How about the fact that not at any point did I receive a phone call from the tech?
I don't even know where to begin on how this is AWFUL business, especially when we aren't even established customers yet (not that it would be excused then either, it just goes to show they don't even try to present themselves in a professional manner to customers or non-customers!).

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Joan Juhan
,
Aug 20, 2008 6:06 pm EDT

I, too, have had a horrible experience with the lack of customer service at Windstream. I had a CSR talk to me as if I knew how to resolve my own problem, and he did so in a sarcastic way. I got angry and yelled at him. He actually hung up the phone instead of helping me.

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Amy
,
Jul 03, 2008 5:24 pm EDT

I was given a price quote for bundling my dish, dsl, and home phone. Well they unbundled due to a mistake on their end, which they admitted. I didn't know they gave my account to dish and had a three month late bill. At the time I had a house fire and was out of my home. They did not care about the mistake they made and said I had to pay the full amount do dish. They were charging me like 60.00 at dish and Windstream quoted me at about 30.00. They would not reimburst me any of the money and they were suppose to rebundle the package to get the free reciever and five dollor discount, which was different from what they quoted in the first place. Well all was suppose to be fixed and I went ahead and paid dish. Well my bill didn't have dish on it this month and the bill for dish is now 68.00. I do not know who to contact to complain to but I would love tell someone how poor their customer service is. I would switch companies but nobody else runs service where I live.

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7:37 pm EDT

Windstream.net lousy service!

I am so upset with windstream right now. On my windstream home page for emails i had a folder called STUFF. Tonight around 7:24 pm i am typing a response to an email i had in my stuff folder. Well guess what, all at once mt email that i was working on disappears a message comes across about something not being right then zip it is gone also. So I'm thing that if it went to lala land it might turn up in my trash folder. Nope not there. So i look back in my STUFF folder yeppp you guessed it all my saved stuff is gone i look back to the trash folder nope not there. Called da tech rep what a clueless answer i get from them "its not suppose to happen we don't know where it went and we can not get it back." duhhh what happen to my stuff, all my info, pic's gone, - amm i hate windstream right now. Its stuff i can not get back.

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Anti-WindStream
Danville, US
Apr 03, 2010 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had WindStream for a little over a year, and I am very dissatisfied with them. First of all, they do not tell you in the beginning that if you have your service turned off at the beginning of the month that you will still have to pay for the remainder of the month. I paid for half of a month that I did not even have service for.

Second (before I had my service disconnected), I had a problem with the phone calls being unclear and I asked them if they could fix it. They could not fix the problem remotely, so they told me someone would have to come out and look at it. They told me that if it turned out to be a problem on my end then I would be charged $75.00, and to avoid that fee I could get the protection plan for $20.00 initially and then $4.99 a month thereafter. They told me that I could cancel the protection plan at any time and that it would cover any repairs to my phone line. She made me think that I would only be charged for repairs on my end. However, they did not tell me that I would be enrolled in this plan for a year, and that if I canceled before the year was up then I would be charged a prorated charge. I have already paid $20.00 and now they say I owe them $60.00 for canceling before the year was up. I should have just paid the $75.00 in the first place. The sad thing is that the repairs ended up being a problem on their end and they just told me that they charge for repairs whether it is on their end or on mine.

So, I see that as WindStream cannot guarantee their service to work properly and in turn they make us pay for their faulty lines or service installations. I could understand paying for repairs that are on my end, but having to pay for problems on their end too is ridiculous. If they would have told me that beforehand then I would have went with another service. I have never had the problems with a phone service as I have had with WindStream. They are not completely honest since they leave these little, but very important, details out. If you do not know to ask these questions then you are left in the dark and charged hidden fees.

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ivco home
,
Aug 07, 2008 7:54 am EDT

IVCO Home Inspection

Thursday, August 7, 2008
Windstream DSL

Has anyone had problems like I have? My DSL service was cut off even though my bill was current. When I called customer service I was told yes it was turned off but we don't know why. The girl at Windstream told me she could fix this but it would be about 7 hours before service would be restored. WHAT I need to access my email and I missed an online class this morning!
OK sir we can try to get back on within the hour.
I asked the girl from Windstream what happened she said she didn't know. I told her I was very upset that this happened, And she said "so what do you want me to do about it"
So what if I missed a class, So what if I had to drive to the library to check my email.
Windstream has us by the ba##'s and they know it.
AH I feel better (NOT REALLY)
I hope no one else has to loose a day of productivity because of Windstream DSL.

Windstream DSL Internet — poor service provided! - 65k -
Posted by ivcohome at 7:27 AM 0 comments
Labels: DSL, georgia, poor service, windstream

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2:47 pm EST

Windstream.net bad service!

Since Windstream has taken over CTC I have had nothing but problems. Today when I tried to connect to get my e-mail I get a message to say my user name or password is incorrect. I called customer service who wasted my time for almost an hour, then told me to reinstall Thunderbird. Then I discovered that if I send mail to my account from another it gets returned with the message Invalid Recipient. So they messed up my account and their incompetent customer service individual could not even detect this. Windstream sucks big time.

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Amanda Carreon
,
Jul 14, 2008 9:36 am EDT

I agree with everyone! Today i just recieved this phony bill from a colelction agency saying i owe $80.00 from like 5 years ago! Which is absurd! I am up to date with my bills. I fell behind a lot back a year ago but always ended up paying my phone. Anyways they turn off your phone when you dont pay and you HAVE TO PAY to have your phone turned back on! There is no way i owe that money. ANyone have this same issue?

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Brent
,
Apr 10, 2008 11:30 am EDT

I've been using CTC DSL service in my same Cornelius, NC home since 2005 and began running into the same problem 2/29/08. Windstream supports (routed overseas) is very little help and the issue is solely theres. Our laptops still work at high-speeds at work, hotels, hot-spots, even on my Sprint Wireless. It's not our internal wireless because the same problem occurs when connected directly to the modem. After over half-a-dozen calls to support I'm at my whits end with Windstream and looking like I'm going to half to invest in Hughes Net to get internet in my house. Avoid Windstream if possible.

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12:00 am EST
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Windstream.net - scam and cheating!

I recently called and asked for a quote for a highly advertised Windstream Communications Bundle Package. We could not believe the price and my husband and I jumped thinking we have just made a steal of a deal. Once installation began though, things didn't look so rosy. We didn't have the channels in the dish network part of the package that we were...

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Windstream.net horrible customer service!

Windstream has dominated the area so that they are the only service provider other they Time Warner Cable to provide phone and internet service. Competition is also good. The consumer needs to be able to choose the best service provider and not be stuck! First Jannell Jackson is the absolute worst sells person I have ever met. She has no clue to what she is selling nor has an idea why to meet the needs of the customer. She continues to receive huge bonuses, trips and sales person of the year only because she is the ONLY person who sells equipment for the commercial division for Windstream. She sucks! The fact that the people above her are clueless to the fact she has no idea as to what she is doing makes a statement by its self.

Second, customer service and accounts payable department are horrible. Over the last several months we have been over charged for our service by about $1,500.00 and even though we have tried numerous times to resolve the issue, we continue to receive bills with the same fees and no resolution. To top that, Windstream has now cut off service for our business fax line. Nice!

I though Windstream was governed by the utilities commission. That is my next step to take action against this company. Someone needs to step in a shut this company down.

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david cole
,
Aug 19, 2008 12:58 pm EDT

you are so right and they should not be able to even operate a business in this country. i have had windstream service and dish for a week and it is the worst ever. i have spent two hours at a time on the phone trying to correct their incompetence.

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Sourpuss
,
Aug 02, 2008 10:22 am EDT

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

ComplaintsBoard
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12:00 am EDT

Windstream.net charges for no service

My telephone service was disconnected May 16 2007, and my internet disconnected June 19. I was billed for telephone service for 2 months after my service was disconnected and internet for a month after it was disconnected.

I called their customer service and they insisted I give them a debit card number to "make it right" or they would turn me over to collections.

When I pointed out, that according to the customer service reps OWN records that he pulled up, I got no service and was over charged by almost 200 dollars, he argued with me and said I OWED them and would pay, or be turned over to collections.

I kept my bills that show I was charged after disconnect. And then, after they charged me that extra month internet, they also charged me a 100 dollar modem fee because I didn't keep internet for a year. Well, they charged me for a year of internet service, so why the fee for not having it a year?...why do they get to have it both ways?

Consumers have NO rights with companies like this and it is not fair.

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Ryan1991
, US
Oct 07, 2015 5:55 pm EDT

This exact same thing happened to me i called in to disconnect my service and they did disconnect my services but they continued to charge me even after calling several times a month and leaving messages for the supervisor to return my calls.. I never received a call and my bill continues to rise...I will be looking into this with my lawyer ASAP

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Mia
,
Nov 20, 2008 10:09 am EST

Windstream has the absolute WORSE customer service EVER! I dont even know where to start! Everything is automated...you cant even get a real person on the line to make a payment without being charged $5.00! I walked into my local office that used to be full of Reps to help you, only to see it replaced with a bunch of green telephones! What the...?

"thank you for choosing Windstream" NO, I didnt choose Windstream, it chose me! Now, Im looking into Time Warner Cable for a package deal.

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L
12:00 am EDT

Windstream.net super slow dsl

Windstream continues to service me with very slow dsl. Sure, I have inquired about this problem. You get a "cookie-cutter" response from some so called "technical support". My neighbor suffering from the same problem, has not only repeatedly contacted Windstream but has sent a letter to executives. Windstream response to the problem is that "we are working on it". Of course, there is still no results. It is amazing that my dsl is actually slower that the dial-up that had before.

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donnie d fritchey
Dixon, US
Apr 25, 2011 6:23 am EDT

LYING THIEVES
paying for 3.0 mb i very seldom have a 1mb and yea the rest of the time it wont work at all!
i called them and told some idiot that i would like to get what i pay for or pay for what i get.
well i get this spill about everyone in my town is having trouble (well da) i told the idiot i didnt figure that was my fault and seems to me that would be all the more reason to fix it, then he tells me oh yea were going to fix it the 29th of may yea right i havve come to the conclusion there is no one that works there is capable of fixing it.

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nmchick52
Truth or Consequences, US
Sep 02, 2010 5:55 pm EDT

I just tested my connection with speedtest.net. I wa 1.31 GB download and .38 upload! This is costing me time and money as I am paying someone to upload info to my online shopping cart. Windstream never has credited my account anything and always says 'they are aware they have a problem with one of their servers and are working on it'. What [censor]. I am so sick of corporate greed and bad products and bad service. The other one on the top of my s--t list is HP.

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Fluffy
,
Nov 16, 2007 8:19 pm EST

Windstream I believe is a fraudulent and deceiving company by all standards. For example my DSl service is not stable by any means. I signed up for 1.5mbps service and for almost 10 days I been getting dial up speeds 40kbps. I call wind stream I get connected to a tech from a far away country INDIA! And on top of all that you can't understand a word they are saying camel the camel. Each time you call a tech you get a different story. "Look outside to see if branch or tree down on line" or some other certain ethnic strategy. Im sorry I want to talk to someone from the States please. Guess what I never been connected to one yet but thats ok I am going to cancel my service. Sorry wind stream your excuses for server problems or prising problems or even fallen tree problems are just excuses. Your company can't deliver what you promise. Nada.

ComplaintsBoard
V
12:00 am EDT

Windstream.net e-mail rejections which are invalid

Since windstream bought valor (our previous provider), e-mail service has been on a steady decline. Beginning in Sept. 06, my messages to one recipient started to be blocked every so often. Beginning in February, all messages were blocked. After many calls to windstream techs, all I got was that some spammer was using their ISP, that it had to go to Australia (?!) to be fixed, blah, blah, blah. I was persistent, and earlier this month, March, a tech actually suggested that I open a g-mail account. Why should I have to change my e-mail address, inform my recipients, change all my e-bay, business passwords because THEY cannot provide a service? I have contacted the Consumer Protection Agency and have filled out a complaint. If this doesn't do it, I'm not stopping there.

I AM creative, and I WILL receive the service I pay for.

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pdpo222
Pierpont, US
Dec 02, 2011 5:50 am EST

I don't understand when I tried to add contacts windstream tells me the email is invalid, when I have been using them for months. It is so maddening. I guess I go back to live.com

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Sick of Windstream Thieves
,
Mar 02, 2008 1:54 pm EST

Windstream service is poor at best. Multiple dissconections daily from the DSL, dial tone actually dissapearing off and on, constant slow downs, latency, extremely slow pings, this is corporate greed at it's best, Ripping off people, charging top dollar for lousy servcie, pocketing the cash with no upgrades or equipment maintenance whatsoever, charging fees that I have never heard of, their billing service is unable to explain them to me, I wait on hold for 32 minutes trying to get to billing...

When calling Windstream you are asked if your are an existing customer or a NEW customer, if you choose NEW customer, the call is answered in record time, if you are an existing customer, you wait on hold for ever.

So always choose NEW customer, THEN tell the person to get you to the place you need. It is the most horrible customer support I have ever seen, even worse than "Century Tel" if that is even possible.

COX - PLEASE , you have cable service 1/2 mile from my house, PLEASE bring your service to my road and I can guarantee you will automatically aquire every house on this road. Windstream SUCKS!

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Norma Childs
,
Apr 06, 2007 8:39 am EDT

I am not sure the first complaint I filled out was sent. In case it was not, I am amazed at the $170 amount I had to pay this month. As everyone else, I am tired of the many, many taxes that are tacked on to the bill. I can't support the country. If the next bill resembles this initial bill, I will no longer be a Windstream customer.

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Scott Tuck
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Mar 26, 2007 7:48 pm EDT

I have had their email service for three years and have never had any problems out of their email... Actually, i think it is one of the best ones around.

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12:00 am EST
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Windstream.net phone company charges fee for no service!

If there's one area where telecom companies are far more innovative than any other industry, it's in their remarkable creativity in coming up with new fees to charge their customers. One reader thinks he may have discovered the very epitome of this with his local phone company, Windstream, when he tried to cancel his long distance service.

"Somehow I knew it would have to come to this -- Windstream has figured out how to charge you for no service. I tried to cancel my long distance service yesterday -- we have cell phones and haven't made a long distance call on a land line for at least a year, so why pay $4.50 per month?"

"When I cancelled it, the Windstream rep says that I really haven't turned off long distance. If someone visits and makes a long distance call, since I'm not covered by a plan, that carrier can charge 'whatever they want.' That's kind of scary, but I explained that she'd misunderstood -- I want to turn off long distance. Windstream says that they can do that, but they'll have to charge me $2 per month to NOT have any long distance."

"And don't get me started on the 70 cents per month fee because I'm using touch tone phones instead of rotary phones. But they tell me that their service protection plan includes replacement of phones if they go bad. Maybe I'll report one that's dead and ask for a rotary replacement since I'm tired of that fee. I was curious and didn't find anyone on Google that still sells rotary phones for under $100, so I wonder what Windstream would do."

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Fred Hawkins
, US
Nov 13, 2023 1:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

Windstream wants you to do their customer service work for them. Listen to Musak, listen to a long menue, and then be told to dial another number where you get a wait time bordering on the Second Coming. Experience a $69 bull which magically becomes $94.

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Windstream Customer Assistance
, US
Nov 28, 2023 10:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Fred, I regret that this has been your experience. I am happy to assist with any billing concerns you have. You can email me directly at wincanhelp@windstream.com.

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foxy 69
epworth, US
Oct 01, 2023 12:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

cable above ground across my yard since april , was told by tech the first week of august that they would bury it in three weeks ,it is now seven weeks later and still not buried, I am tired of tripping over it Fix IT NOW

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Windstream Customer Assistance
, US
Oct 02, 2023 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of foxy 69

Hi there! I am happy to assist in getting this resolved. You can email me directly at wincanhelp@windstream.com.

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Tina Johnson
, US
Sep 24, 2023 10:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My company has been overcharged huge fees since January 2023 with no explanation why. If Windstream does not provide these services, then why did someone with Windstream not contact us? Our bill went from $25.44 to $3970 in one month with no explanation on the bill. Can someone please call to discuss? [protected]

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Windstream Customer Assistance
, US
Oct 02, 2023 11:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Tina, I am happy to assist. You can email me directly at wincanhelp@windstream.com.

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GC1953
Granite Quarry, US
Aug 13, 2023 8:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried to get my phone number ported to Consumer Cellular and my request has been refused so far. A report has been started with the FCC and the Attorney General's office because Windstream is stealing my money by denying my request

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Windstream Customer Assistance
, US
Aug 23, 2023 11:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of GC1953

Hi GC1593, I regret that this has been your experience. I am happy to look into this for you. You can email me directly at wincanhelp@windstream.com.

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Martha Spence
Lexington, US
Jul 01, 2023 9:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Phone static. Internet service going off and on daily.

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Windstream Customer Assistance
, US
Jul 05, 2023 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Martha, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com.

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Alan Dye
T Or C, US
Jul 01, 2023 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For over two weeks my email and my wifes email do not work. I have emails over 12 times, no response. I have chatted with customer service reps that are NO HELP AT ALL> Ihave waited through 95 or more calles which took over a hour to wait and still get nothing do. We have been customers for over 7 years and this is how they treat good customers.

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Windstream Customer Assistance
, US
Jul 05, 2023 10:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Alan Dye

Hi Alan, I regret that this has been your experience. I am happy to assist with getting email issues resolved. You can email me directly at wincanhelp@windstream.com.

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Truthaboutcustomerserviceagents
, US
Jan 04, 2020 5:32 pm EST

Oliver R whom is a homophobic agent in a foreign contact center located in Guatemala and operated by Alorica Inc this agent refuses to provide any form of service and works 24*7 to preform this level of discrimination

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Rollin60s
, US
May 19, 2019 12:04 pm EDT

Yall need to
fix yalls
slow 95$ a month internet one of the worst ive EVER been through. Its just terrible

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WDavidH
, US
Nov 20, 2018 3:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

The service is variably slow much of the time. Tests show the promised download speed, but much of the time the service just stops for seconds to minutes.

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Jeff Yu
, US
Sep 06, 2018 3:22 am EDT

I have a business account with Windstream for the past 10 years, my voice and date was out of service since 11/7/17 and still not yet working. My business operation is half paralyzed because of this. I am seriously thinking of switching to other service provider once this is over. Hope Windstream can provide better service in the future.

Windstream.net Customer Reviews Overview

Windstream.net is a popular internet service provider that offers a wide range of services to its customers. The company has received mixed reviews from its customers, with some praising its reliable internet speeds and excellent customer service, while others have criticized its high prices and occasional service outages.

One of the most significant advantages of Windstream.net is its fast and reliable internet speeds. Many customers have reported that they are satisfied with the speed and consistency of their internet connection, which is essential for streaming, gaming, and other online activities.

Another positive aspect of Windstream.net is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may encounter. Customers have praised the company's prompt and helpful responses to their queries and concerns.

However, some customers have reported occasional service outages, which can be frustrating for those who rely on their internet connection for work or other important activities. Additionally, some customers have criticized the company's high prices, which can be a significant barrier for those on a tight budget.

Overall, Windstream.net is a reliable and trustworthy internet service provider that offers a range of services to its customers. While there are some drawbacks to the company, such as occasional service outages and high prices, the company's fast and reliable internet speeds and excellent customer service make it a popular choice for many customers.

Windstream.net In-depth Review

In summary, Windstream.net is a service provider that offers various internet and communication solutions. While I cannot provide specific details on all aspects, I will share what I know and my impressions of their services.

Company Overview

Brief History: Windstream has been around for some time, providing internet services to many customers.

Services Offered: They offer high-speed internet, phone services, and TV bundles.

Areas of Operation: Windstream services are available in select areas, mostly in the United States.

Service Packages

Internet Plans: They have a range of internet plans to suit different needs and budgets.

Bundle Deals: Customers can save money by bundling internet with phone and TV services.

Business Solutions: They also provide specialized services for businesses.

Pricing and Value

Cost Comparison with Competitors: Prices seem competitive, but it depends on the area and available promotions.

Contract Terms and Conditions: They offer various contract terms, some might have longer commitments.

Discounts and Promotions: Occasionally, they have special offers for new customers.

Customer Service Experience

Responsiveness: Customer service is quite responsive based on my experience.

Support Channels: They offer phone, email, and live chat support.

Resolution Efficiency: Issues are generally resolved in a timely manner.

Internet Speed and Reliability

Advertised Speeds vs. Real-World Performance: Sometimes there is a difference, but it is not too bad.

Uptime Statistics: They claim high uptime, but actual performance can vary.

Network Coverage and Consistency: Coverage is good in serviced areas, but consistency can fluctuate.

Installation and Setup

Ease of Installation: Installation process is straightforward.

Professionalism of Technicians: Technicians are professional and helpful.

Equipment and Setup Costs: There might be fees for equipment or setup, depending on the plan.

User Experience and Interface

Account Management Portal: The online portal is user-friendly and easy to navigate.

Mobile App Functionality: They have a mobile app that is functional and convenient for managing services.

Online Payment Options: Making payments online is easy and secure.

Additional Features and Benefits

Security Offerings: They provide some security features to protect customers' data.

Email Service Quality: Email service is reliable with basic features.

Cloud Storage and Backup Options: There are options for cloud storage and backup, which are useful for businesses.

Customer Feedback and Reviews

Customer Testimonials: There are mixed reviews, with some customers very satisfied and others less so.

Common Complaints: Some complaints about service interruptions and customer support.

Overall Satisfaction Ratings: Ratings vary, but there are many positive comments about their internet speed and reliability.

Business Solutions and Services

Dedicated Business Internet: They offer dedicated internet services for businesses that need reliable connectivity.

VoIP and Unified Communications: VoIP solutions are available for businesses looking for modern communication tools.

Managed Network Services: They provide managed services to help businesses with their network needs.

Policy and Contract Details

Cancellation Policy: Cancellation policies are in place, but specifics depend on the contract.

Early Termination Fees: There may be fees for early termination, which is standard for the industry.

Service Level Agreements (SLAs): SLAs outline the expected performance and uptime for business services.

Environmental and Social Responsibility

Green Initiatives: They have some initiatives to reduce their environmental impact.

Community Involvement: Windstream is involved in community projects, which is commendable.

Corporate Social Responsibility Efforts: They engage in CSR efforts, but specifics are not detailed.

Final Verdict

Pros and Cons Summary: Pros include competitive pricing and reliable internet service. Cons are occasional inconsistencies in service and customer support complaints.

Recommendations for Specific User Needs: Good for users in their service areas looking for bundled services. Business solutions are robust for small to medium-sized businesses.

Overall Rating: On a scale, I would rate them above average, considering the balance of price, service, and features.

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