Window World
Reviews and Complaints

i have had Window World windows in my house since 2005. They work and look great. Never had any problems. Your posting sounds like something that would be written by a competing window company.

window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on

yea same over here with window world of dc in va.
cheap labor (most likely illegal labor i might add since they dont speak a word of english and probably picked these guys up at a corner down the street), horrible service, nightmare

2304 watts u install windows and fail to get permit now the city as red tag my house and is blocking me from getting a garage permit .I can be reach at [protected]

I was told that my replacement screen door was to be in on Aug 14, 2023

I called yesterday. She told me that it will be back order near the end of Sept.

I had waited for 2 months to get my replacement. Now it's going to to be another month.

Window World Detroit

2873 Haggerty Rd

Commerce Twp, MI 48390

Transaction Date Aug 25, 2022

it's time to fix the problem, cancel do person problem find, now the time has change not 9:30 it's 10:30 have a word please do business. POOR POOR BUSINESS! 7/17/23 CANCEL. 7/24/23 TIME CHANGE IT RAIN IN MY HOUSE THE WINDOW CAN BE PUSH OUT. I FIX THE MYSELF BEFORE .

Window World of Atlantic City -- By far the worst -- leaking windows and poor customer service. I hied this company in 2022, and it was a very disappointing experience from beginning to end -- I decided to end relationship and resolve contract due to ongoing missteps and poor workmanship. Waste of time and money! Bottom line - Stay away.

Wondering about the Good Housekeeping Seal of approval for WindowWorld. How did they earn that and do such shoddy work? Have them coming to give a quote this week. Yikes!

DO NOT BUY FROM WINDOW WORLD OF TAMPA!
I am currently deployed in the Middle East and unfortunately my wife was alone with our two children while this company's "Certified" installers worked more like unskilled meth-heads.
First, the contractors they hired (which I was told the Window World did not use contractors and had a full time payroll crew) removed all of the windows of my home by shattering them INTO the house with only a cloth placed behind the window to catch the debris; this allowed shards of glass to scatter throughout rooms and eventually become embedded into the carpet which later cut my wife when she missed cleaning up some near our toilet!
They very sloppily threw the old windows into the back of their truck causing glass shards to drop and scatter all over the road when they left; which the neighbors complained to my wife and she had to sweep up later that night after the children went to sleep.
They left their caulking gun and a tube of caulk in my 5 year old daughter’s bed.
Then after their horrible remove/install experience it took days for them to fix one of their leaky windows, the main technician Mike came out to caulk the window which didn’t fix the problem so they sent out the contractors, Jim and Justin, and they has to reseal with a different caulk... they said the caulk didn’t seal properly. Of course we were placed into the waiting queue of other customers and was told that they were busy and we would have our problem addressed when they could get around to it as they had other installs to attend to (although they did come out first thing in the morning which was outstanding on their behalf!).
The sliding glass door was installed crooked and Mike had fixed by performing an adjustment of the rollers I believe. Now the sliding glass door is leaking even worse than the window did. Window World is closed for the weekend so my wife will have to bear the storm trying her best to keep the water from flooding our home…Thanks Window World!
Even though I was not there to witness the install, my neighbor is a licensed contractor and he informed me that he was watching the install in horror, saying that they looked like a bunch of amateurs and he couldn’t believe the methods they had used to remove the windows (shattering INTO the home) and how much of a mess was made when they left. Also, during the permit inspection the county inspector said he was only checking for anchoring, but told my wife that she should definitely have them come back out and fix it because it didn’t look good*
I wonder if I can pay another company to come out and fix my windows and have Window World foot the bill since they have been a major regret ever since the sales pitch was over and the install had begun. The salesman was very friendly and was great, although he did say that Window World had its own installers that were licensed, drug tested, and were employed by Window World which simply was not the case. My wife even asked the installers main technician and he said that he doesn’t drug test his guys. This is either a case of an uneducated salesman, a lying salesman, or perhaps a lying contractor. Either was my trust with this company is gone!
DON’T BUY FROM WINDOW WORLD OF TAMPA!

I am going through the same thing with my local Window World. My installation has been going on for 4 months, in that time, the company knocked a hole in my siding, got caulk all over the inside of my house, and have done shoty work. I would say STAY AWAY! from Window World. Corporate office is of no help. Maybe I will have my job completed before the new year.

window world is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its ALOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their window world chantilly store i can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldnt be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they dont care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the previous comments above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they dont return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on

Window World looks good but infact is not at all. As a former employee I know how it works. To begin with you should not tell customers delievery days before you even place the order with AMI. There is a lifetime warrenty intact with these windows but unless you cause a fuss you will most likey not get you problems taken care of, even tho it cost the company nothing to order these replacment parts. But the worst part is the false advertisment, 189.00 for a window installed, there is no such window in existence(sold by window world.) Certifide Installers?
My husband installed windows for 3 yrs for window world and was never certifide or trained. They lie alot which is why they were dropped from the BBB. DO NOT BUY WINDOWS FROM WINDOW WORLD. I am commiting myself to exposing them for what they are, it will never be done without the help of everyone who has been done wrong by this company.

Window world did a my windows in my house and did a fantastic job. They also did my roof. Also did a great job.