Menu
Westinghouse Electric
Westinghouse Electric Customer Service Phone, Email, Contacts

Westinghouse Electric
reviews & complaints

westinghouse.com
westinghouse.com

Learn how the rating is calculated

2.6 67 Reviews

Westinghouse Electric Complaints Summary

27 Resolved
40 Unresolved
Our verdict: Dealing with Westinghouse Electric, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Westinghouse Electric has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Westinghouse Electric. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Westinghouse Electric reviews & complaints 67

Sort by:

Newest Westinghouse Electric reviews & complaints

ComplaintsBoard
K
8:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Stoped working

Have 2 Westinghouse SK-19-H210S TV's and one the HDMI input stoped working and the 2nd one just stoped turning on. don't buy anything from Westinghouse it is junk.

Read full review of Westinghouse Electric and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
davey dmx
, US
Dec 06, 2009 12:37 am EST

piece of junk tv! DO NOT BUY ONE! TAKE HEED! They suck!

ComplaintsBoard
B
6:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Smoking tv

the tv was 13 months old and started to get hot then started smoking. it would of burned down my house i contacted westing house they said they would help i got rma #s and all i had to do was wait for fedex labels they never came spoke with the them they have no one above the one that answers the phone and they justwant you off the phone i am on my 12th contact person and they say it went to corperate and they will get back to me never happens this is something that could of started afire

Read full review of Westinghouse Electric
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
5:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Did not say it was refurbished when I ordered this tv and I have a defective pixel right out of the box

Just opened the box for a Westinghouse 26" LCD tv which I thought was new. I received this tv while I was away for the month. When I opened the box today I saw that the TV set was reburbished. This would not be
such a problem if the set was not defective. There is one bad pixel on the screen.
I called Ecost.com and complained and they just sent me to Westinghouse. Neither the printout when I ordered this item or the invoice that came with the tv stated that this was reburbished. No mention of reburbished until I got the box open and saw reburbished written on the tv.
This is unethical sales tactics to which I am reporting to the New York State Attorney general.
I am also calling my credit card company to void the charge on this item as I want it returned immediately to Ecost.com at their expense, not mind.
Ecost said they would not take it back because it was refurbished. I had to now send it to Westinghouse for repairs. Ecost.com company is a rip off.

Read full review of Westinghouse Electric and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
perigee98
Matthews, US
Jul 14, 2009 11:55 am EDT

I'll never do business with ecost again. I bought a refurbished westinghouse tv. Turned it on, it locked up and never worked again. Ecost told me to call manufacturer. It must be illegal to sell a defective product that never works. Selling a product has implied merchantability, doesn't it? Where is ralph nader when you need him?

ComplaintsBoard
B
12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Worst customer service

Beware...Save yourself the aggravation and avoid Westinghouse.

I was happy with my 32 inch HD TVpurchase but it went completley out just after two years from purchase. I contacted technical support and they determined it needed to be replaced since the board was fryed and they no longer made this TV or the parts for it. They indicated I should ship it to their Texas facility (my cost) and they would send out a replacement of the same or better quality/size. They further indicated it would take no more than 14 days from the day they receive it.

Fast forward six weeks and I still am not any closer to this being resolved. The third party customer service center I had been dealing with no longer handles Westinghouse and the call center has switched from the east coast to California. I had to learn this on my own as the toll free phone number I had been using just went away. No message saying the number had changed, just a message saying the number was temporarily unavailable. I had to locate the new service number through the Westinghouse website.

Inquiries to the new call center are useless. Let me make it clear that this is just a call center and they have no access to the service center in Texas. When asking for an update, the answer is always the same..."It's in Processing". Don't fall for the, "I can transfer you to someone who might know more about this", routine. That is code for let me transfer you to a non-exsisent person's voice mail whose mailbox is full.

Also, every single email I sent went unanswered even though their voice message indicates this is the preferred method of checking inquiries and they will respond within 24 hours. Every single telephone message I have left, has gone unreturned.

This is what you get for buying American. Shamefull and I will never consider another Westinghouse product.

Read full review of Westinghouse Electric and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mariana
, US
Jun 03, 2016 8:19 am EDT

I will make it simple and short. I bought a SK-19H210S Widescreen HDTV on 11/24/07. In December 2008 it would no longer turn on. I called Westinghouse, they could only tell me that the warranty had expired and I was on my on. If you want to spend a three hundred dollars on a tv and risk it lasting only one year, go ahead. My suggestion is to stay away. They do no make reliable products, and from the other complaints I read, it only confirms my suspicions. I will never buy another product from them. I am just happy I only bought a small tv and not one that cost a lot more.

ComplaintsBoard
K
6:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Sound but no picture

Unit powers on has sound but no picture. I do not want the run around. I want the tv re[aired or replaced.

Robert and Karen Brown.

Read full review of Westinghouse Electric
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
12:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Red on the right side of tv

We bought flat screen TV from Rex two years ago, and we were happy with it, until, there were multiple colors strip wideth and brought it back to the store and they gave us a replacement, but then about two weeks ago, the TV screen shows there is reddish color on the right side. Please call me and tell me what I have to do.

Thank you

Joseph Evans

Read full review of Westinghouse Electric and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Keith Stokes
, US
Mar 21, 2011 11:57 am EDT

Bought this TV (Westinghouse 32" LCD TV) last year. 13 months later, right after my warranty has expired, I started seeing a white line that goes through the screen. The longer we watch the TV the brighter the line gets. I took the TV to the repair service but they could not fix it and contacted the manufacturer. Westinghouse replied that they can only fix it at their repair facility but I would need to pay for the shipping and repair.

Don't buy this TV, it's not reliable.

ComplaintsBoard
C
10:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric 32& flat screen television died

Contacted White Westinghouse Customer Service on December 8th, 2008, and told them the 32" television purchased by my husband for $600 refused to turn on. Tried everything they suggested and it was dead. I was told by the agent they had been experiencing problems with a particular part on the television and the supplier had gone out of business so they would replace the tv. I was issued an RMA number, told they would replace the television if I shipped it back, and very politely treated. Finally got it shipped via UPS at a charge of over $100. UPS took forever to get it to White-Westinghouse, attempted deliver to them but WW closed for Christmas. The television was delivered on 1/5/09 but as of 1/23 it STILL hadn't been "checked in." I've contacted their Customer Service MANY times via e-mail and always received the same "sorry for the inconvenience" e-mail back, but no helpful response. Also have spoken to Customer Service on the phone and this last time was told they would make sure it was checked in and "guess-timated" a tv would be shipped out to me very soon. Well, still no television, and again I've received a "sorry for the inconvenience" lame e-mail. I'm contacting the Illinois Attorney General, Chicago Tribune consumer Assistance group, Better Business Bureau and FTC to file a complaint. THIS IS RIDICULOUS. White Westinghouse should fulfill their promises ASAP and stop jacking around consumers who pay good money for their products.

Read full review of Westinghouse Electric
Update by Cheated in Illinois
Feb 03, 2009 10:38 pm EST

2nd Update: Received the replacement television today and it works! They sent it very well packaged via FedEx. Hopefully everyone else who was in the same situation as us will also get their replacement tvs and their sagas will come to a happy conclusion. Thanks to WW for keeping their promise, but they really need to improve their communication skills. Anyway, I do appreciate WW sending out the new unit.

Update by Cheated in Illinois
Feb 02, 2009 5:20 pm EST

UPDATE: Spoke to Westinghouse Customer Service this afternoon and was told a replacement television was shipped on 1/28. They gave me a FedEx tracking number and I have confirmed it should be delivered tomorrow. HURRAY. Let's hope this is the end of the ongoing saga. So hopefully everyone else who is waiting for their replacement will have similar news. I'll update again when the television is delivered and tested.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Product quality

I bought a 19" Westinghouse LCD TV late last summer. It worked fine until one day a month ago. It was only 14 months old. All of sudden it stopped working. A call to Westinghouse's customer service department resulted in a quick diagnosis: a back light problem. Westinghouse would offer no help in solving the problem as the TV was beyond its one year warranty. Westinghouse used to have a very good name attached to very good electrical products, from appliance to large commercial electrical equipment. My brother worked for the "old" Westinghouse Company for 25 yrs. Unfortunately, Westinghouse is no longer the same company today and obviously the "old" name doesn't mean the same as the current name. I will not buy another Westinghouse product in the foreseable future. I have 3 other TV's in the house. All of them are 8+ years old and all work fine. None of them are Westinghouse brand. They are all Japanese brands. When I was a child, "Made in Japan" meant cheap. Over time the Japanese companies learned how making quality products could mean more profits. Now, "Made in Japan" means quality, better quality than products of even US companies. Apparently the US companies have turned to China to make cheap electronic components for them. "Made in the US" is becoming to mean "cheap". The US companies had best learn quickly the meaning and importance of quality. I will be sticking with "Made in Japan" because today it means "QUALITY". And it doesn't make sense to pay an additional 25% for repair insurance. Just to get a product repaired under that insurance is a hassel.

Read full review of Westinghouse Electric and 109 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
109 comments
Add a comment
M
M
monteduncan
Wamego, US
Jan 20, 2012 9:09 pm EST

Similar issue. Bought mine 5 months ago. Reported it to Westinghouse and it is going on 3 weeks now and no tech has come to fix it yet. They still keep giving me same old run around that they are waiting on parts. I say BS! No way parts take that long to arrive. I will never buy another Westinghouse appliance of any kind. I'm done with them.

F
F
forestman
Athens, US
Nov 27, 2011 3:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased the SK-26H520S less than 18 months ago. Blue light comes on and no sound or picture. Have flat screens all over the house and the only (and last) Westinghouse brand. Used probably less than 40 hours since new. Junk... same as anyone says. Worst ever.

B
B
bludogx2
, US
Aug 30, 2011 8:22 pm EDT

Just happened to us last night. Used the tv around five times in the two years we have had it. UGH!

P
P
pissed off consumer #900000
Pretty Prairie, US
Jan 26, 2011 2:47 am EST

my westinghouse tv ran great for almost 3 years but one day it just shut off the blue light wont even come on. I've tried everything they said and nothing, the best part is that was my only tv.

T
T
terryt512
Burnet, US
Jan 04, 2011 1:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you can't find those capacitors at RS try a local TV repair shop. They'll mark them up but it's still a bargain.

M
M
Maintenance Man
Rochester, US
Jan 03, 2011 10:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am maintenance director for a nursing home in Minnesota. We remodeled a wing of our nursing home and we bought 19 of these televisions for resident rooms. At 13 months they started going bad. I complained and complained at the time, and finally got someone in distribution to send me 2 replacements (refurbished) for free. At the time I had 5 tv's that had gone bad in 15 months. I got the 2 free televisions, but they didn't last very long at all. It's now been almost 3 years and I only have 5 of the 19 that are still working. I've been replacing them at my own cost. Most of the time the sets go to the blue screen, then they won't turn on at all. I've done some research and found that it's most likely bad capacitors. Here is the site I've been looking at: http://www.fixya.com/support/p509141-westinghouse_sk_19h210s_television Radio Shack might be able to get the capacitors. At least I'm going to check it out, as I have more than 5 I would like to fix yet. My recommendation is never to buy a Westinghouse TV!

S
S
seca
Folsom, US
Dec 13, 2010 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

DITTO HEAD bought a Westinghouse sk-26h730s at Best buy, I also bought the warranty THANK GAWD. First time fix no power, Secondtime No volume, and extreme squeal, third time I can't go to HD mode. brought it back hoping I would get store credit, but after BB had it 4 weeks it came back no issue? I plugged it in, used the remote to change ratio, but I still can't go full screen (I have bars above and below..

P
P
Pitmanirish
, US
Nov 28, 2010 10:00 pm EST

Same problem here. TV is used by my daughter at college. It sits in the box 3 months a year. TV will not power on at all and is less than years old. Same model SK-19h210S as all the others with similar problems. We will never buy another Westinghouse product. Class action suit count us in. Kelly from NJ

B
B
Buckeye_Grl
Orwell, US
Nov 22, 2010 12:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

My 19" Westinghouse SK-19H210S has recently been having the same issue as everyone else. It usually comes on eventually (after 20+ minutes) but the picture is blurry/has lines in it. Hitting the PC button on the remote and leaving it in PC mode for a minute or two then switching it back to TV mode sometimes clears it up. I seem to have had mine working ok for a little longer than most (bought in late May 2008) so 2 years, 5 months). I was looking into getting it repaired but after reading all the complaints I'm thinking I'd be better off just investing in a new tv from a more reliable brand. Count me in if a class action is filed.

T
T
Tuner
Anchorage, US
Nov 14, 2010 11:00 pm EST

Same issue - little used and suddenly done! Seems like repairs are running around $100 - better to just by a new TV from a quality maker...I'm in if a suit goes foward.

ComplaintsBoard
B
1:29 pm EST

Westinghouse Electric hdtv

Here is my ongoing saga of attempting to simply get my WDE HDTV I bought a year ago replaced after a vertical line appeared on screen, along with an extended warranty that was also purchased.

Hello Brian,

I do understand your frustration, and I apologize. Unfortunately, we
can only report to you the information which we are given, and until we
are given notice from our corporate office, now that the matter has been
escelated to them, we will not have any new information until they
respond. I do agree with you, you should have your television.
Generally, the time frame that I give for our RMA process is 7-10
business days, which you are obviously beyond. But again, we can only
report the information that we have in our system, and until that system
is updated, I will not have any new information to offer.

If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.

-John L, Westinghouse Digital Support Staff

Original Message Follows:
------------------------
WDE,
So please answer this question for me, once a "technician has decided
to ship a replacement instead of repairing the tv", and then Im notified
to call back for a tracking # in 5-7 working days and there is no #
issued yet, and I'm told to check back in an additional 5-7 and there is
still no tracking # yet, then told to give my original tracking # from
the tv I shipped to you so you can have "status request" filed and call
back in yet another 5-7 working days to see what the "status request"
has reported. SO...what will be my result in this stage of the
"process" once I call back in the end of the 5-7 working days since the
"status request" had been originally filed? What I want to know, is that
the determination has been made by your technician on November 15th,
2008 to send a replacement unit to me, when am I going to receive it?
Brian Haas
RMA# 40013640CU
_____
From: Westinghouse Digital Support
To: brian haas
Sent: Wednesday, December 3, 2008 4:27:03 PM
Subject: Re: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM420223V46522L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response, but
below is what I can suggest to move forward.
I have just opened your case, and I am not seeing any new information
from the last time. I can see that there has been a status request
filed. But unfortunately, until they respond back, I cannot give you
any new information. I apologize for the delay and frustration.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-John L, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
I was wondering if you have a tracking # for the replacement unit that
is to ship out. Clearly it has been more than the 5-7 working days I
was told via phone on the 17th of November. I was told to call back or
check with WDE after 5 - 7 working days from the 17th and that you
should be able to give me a tracking # on the replacement unit
authorized as per the attachment. Surely this replacement unit should be
on its way by now!
Brian Haas
_____
From: Westinghouse Digital Support < [protected]@microdyne.com
>
To: brian haas < [protected]@yahoo.com >
Sent: Saturday, November 15, 2008 2:39:48 PM
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM412394V84783L0KM)
Hello Brian,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response.
I checked on your RMA in our system and I see that it was logged into
our system and the technician has decided to ship you a replacement
instead of repairing your TV. Though it has not entered processing yet,
which is the last step, it takes before shipping back to you.
If you have any further questions or if you would like further updates
at a later date, you may contact us through email, or by calling us
toll-free at [protected], between 9am and 9pm Eastern Standard Time,
Monday through Saturday. One of our technicians will assist you.
-John, Westinghouse Digital Support Staff

Read full review of Westinghouse Electric and 1 comment
Hide full review
1 comment
Add a comment
B
B
bobseiden
, US
Feb 12, 2009 12:03 pm EST

Having difficulty with a 14" digital photo frame (DPF 1411) purchased January, 2009.

Didn't read CF card; didn't read USB flash drive.

Received RMA and returned it (cost me $45.00).

After a month or so, I received another frame from them - don't know if it was the original or a replacement - no info about frame, no indication they did anything to fix the problem.. Still doesn't read a CF card OR USB flash drive. Sent two email messages detailing the problem. A week has passed - still no response.

The blogs on Westinghouse reviews are AWFUL! I learned my lesson. Always check the brand name blogs/reviews before buying.

I'm dissatisfied and recommend AGAINST buying any Westinghouse product.

ComplaintsBoard
A
10:43 am EDT

Westinghouse Electric Televisions under supposed warranty

We are a long standing retailer in Consumer Electronics...Audio Video Industry. We began selling Westinghouse TV's years ago...as we began to have failures well in excess of the industry standard, we scaled back our purchases. We had to focus on helping our customers with the failures, returns and replacements...

Now, 10.29.2008, we are at wits end. They have PROMISED us that the last TV we sent back in March of this year would be replaced or credited to our account. They also promised that they would issue a RA number for yet another TV for the same problem. That began on August 4th, 2008. We are still waiting.

I have made dozens of calls to the supplier's Regional Sales Manager, Mike Denn on his cell and home office number since then...he has NEVER called me back. Customer Service has been no help, I emailed the corp office again today...

The dates of the calls I have noted are as follows this year...
7.31
8.4
8.4
8.4
9.4
9.16
9.17
9.26
9.26
10.6
10.9
10.28
10.29
10.29
I have the phone records to prove it...

THIS HAS TO BE ILLEGAL. I CANNOT BELIEVE THAT A MANUFACTURER OPERATES THIS WAY IN THE US. WE NEED HELP...
WE HAVE THE RA NUMBER, THE MODEL NUMBERS AND SERIAL NUMBERS...

THE REGIONAL SALES MANAGER CONTACT NUMBER IS
508.353.7369
508.660.1398
COPRPORATE OFFICE NUMBER IS:
562.236.9800

Read full review of Westinghouse Electric
Hide full review
ComplaintsBoard
D
10:00 am EDT

Westinghouse Electric Repairs lcd tv

Dear Sir/ Madam
I would like to express my dissatisfaction with Westinghouse regarding the procedures to obtain repairs to a TV, LCD, HD, 42". First, it has taken various calls to obtain the appropriate information needed in order to obtain RMA #. Secondly, your policy to have the consumer incur the expense of return for a faulty product is unreal. A prepaid voucher for the expense of the return would go a long way to improve customer service. As a consumer, I expect the company to stand by its product and facilitate this process.

Read full review of Westinghouse Electric and 5 comments
Hide full review
5 comments
Add a comment
Valerie
Valerie
, US
Jul 30, 2008 5:14 am EDT

Very poor business choices are being made by Westinghouse. Lack of support is not acceptable, nor is passing the buck. Let alone an item that fails one year from the date of purchase. (purchased June 6, 2017 - stopped working June 9, 2017)

I am told via the merchant to contact Westinghouse directly for service, which I did but Westinghouse says that the merchant is the one who takes care of repairs on a warranty.

Also I have learned from reading that this model has issues with the power module and Westinghouse has passed the buck to everyone who has reported the same issue as I have.

R
R
realtea4
,
May 31, 2008 8:07 am EDT

WESTINGHOUSE: Yes, my issue with Westinghouse was resolved. I had been calling Customer Service for 4+ months. I called 'headquarters' and it was resolved and I got my new, working TV in 4 days. Fabulous. THE CATCH: you must call 'Headquarters'. It is not a 800 or 888 #, it is a 516 number. I found the address for them online for Westinghouse Headquarters and then I called 411 and got the number from them. If you get 800 or 888, that is NOT the right number. You must use a long-distance number to reach 'headquarters'. Mine issue was resolved while Iwas on the phone with a customer representative. I think his extention was 304...something like that. But, google their address in California, then call 411 and retrieve their number. You will get results. THANKS

K
K
kaustin
, US
Sep 13, 2011 6:18 pm EDT

My 22" LCD Monitor Model 2210LW went bad after only 10 months. I followed the very complicated process to send it back at my expense to the Westinghouse Service Center for repair or replacement. After several weeks I finally get back a monitor that is not only not the one I sent in (verified by checking serial number), but it is not working and has so many scratches on the screen that even if it did I would not want to use it.

I sent them a monitor that I took excellent care of for the very short time we had it, and this is what I get back. I am out the shipping and insurance, the cost (239+tax) of the monitor and now I will need to pay to have it recycled. I feel that Westinghouse owes me a working LCD monitor in the same shape in which it was sent.

S
S
Samantha Rhodes
Rhinelander, US
Jul 02, 2009 8:11 pm EDT

We bought a $ 650 LCD TV 10 months ago and it stoped working. We sent it in to the customer service center on our own dollar ($70)because we were told we had to by the service center. Keep in mind we had also purchased the extened warranty. I was told that it would be 15 business days and I would have a BRAND NEW tv. I waited a month and got a pre-paid shipping label! So I called the service center again! Was told a USED tv would be sent out .Which I don't think is right. I wanted to talk to a manager, was told he would call me back in a few days. He never called! AND YOU CALL THAT A MANAGER! I was told on three different occasions that I was getting a NEW tv. That's was I expect! And I exepect to be reimbursed for the shipping I paid for because I was told I HAD to. And it's been Almost 2 months since this all started. I WILL NRVER BUY A WESTINGHOUSE PRODUCT EVER AGAIN AND I'M SORRY I BOUGHT THIS ONE!

P
P
Paul LeoGrande
,
Aug 05, 2008 5:11 pm EDT

brought my 27" back to best buy, after a month I called and was told that they were waiting for parts, when I did get the call to pick it up they told me that it was going to cost an additional 500 dollars because the mother board was fried...I never authorized the repair so they un fixed it and sent it back. It was one month out of warranty, maybe had 20 hours of veiwing on it. Great product Westinghouse! I will never buy another product from your company again. No wonder everybody is buying foreign.

ComplaintsBoard
G
11:08 am EDT

Westinghouse Electric Westinghouse fails to fix a poor product

I recently sent this email to Westinghouse because my LCD which is a little over one year old seems to be failing.

(In the last two weeks I have noticed that my television goes into what I call a digital scramble after being turned on for a couple of minutes. The picture completely scrambles for a few minutes and then returns to its normal clarity. I can hear the audio fine and have checked to see if it could be my digital cable that is causing the problem but it is not. The problem is happening more frequently and I have only owned the television since July of 2007. I did not purchase the Best Buy extended warranty so I am unable to just return the item to the store. I have the original Best Buy receipt and Credit Card statement but do realize that it has been just over a year that I have owned the television which means its out of its one year warranty. I am hoping that Westinghouse will help me with this problem as it speaks to the quality of your products.)

Westinghouse replied with the following message.

(We apologize for any inconvenience in waiting for our response, but below is what I can suggest to move forward. If you are beyond the manufacturer warranty and do not have an extended warranty, you will need to seek local repair. Any local LCD technician should be able to diagnose your unit and offer a repair quote. If you find a technician who can work on your LCD but needs to know where to get Westinghouse parts, please have the technician contact us by phone or email for that information. If the technician needs schematics for your particular unit, we can provide those to the technician. If you have any further questions, you may contact us through email, or by calling us toll-free at [protected], between 9am and 9pm Eastern Standard Time, Monday through Saturday. One of our technicians will assist you.)

Although Westinghouse is technically correct in there response to my problem I would like to voice a formal complaint about the quality of product that this company produces. I would expect that after spending a good amount of money to purchase this product that it would last more then just over a year. The fact that this product is failing so early is unexceptable and Westinghouse should do everything that they can to rectify the problem. This is not the case which could cause me to have to spend yet more money to either fix the problem or purchase another television.

Read full review of Westinghouse Electric
Hide full review
ComplaintsBoard
H
5:21 pm EDT

Westinghouse Electric They stole my tv

This is my Email exchange with microdyne Cust SVC

What are U guys waiting for ?
A class action suit from customers ?!
Send me my TV in repaired or existing condition ASAP !
I will not take this highway robbery anymore !

--- On Thu, 9/18/08, Hemant Sonawane wrote:

From: Hemant Sonawane
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected] (KMM379838V96764L0KM)
To: "Westinghouse Digital Support"
Date: Thursday, September 18, 2008, 7:59 PM

Thank you.
So please do me a huge favor & send me the contact Email of personnel in your Corporate office.
As I can now see the issue is beyond the control of the technical deprtment, please get me in touch with someone in the corporate Dept. who may possibly have a clue about waht's going on and why is it taking sooooooooooooo long to just repair a defective unit.

Put me in touch with someone who is actually answerable, instead of just passing the buck around, for the fun of it.
Thank you --- Hemant

--- On Thu, 9/18/08, Westinghouse Digital Support wrote:

From: Westinghouse Digital Support
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected] (KMM379838V96764L0KM)
To: "Hemant Sonawane"
Date: Thursday, September 18, 2008, 5:10 AM

Hello Hemant,

At this point the issue has been escalated to our corporate office. We
have done everything we are able to in the technical support department
and I can only advise that we wait for a response at this time.

If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.

-Meg, Westinghouse Digital Support Staff

Original Message Follows:
------------------------
Any update yet... or is it still being researched? ...after nearly 4
looooong months !
U guys are really setting a new world record !

--- On Mon, 9/8/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Re: Re: Westinghouse RMA Request - Reference# :
[protected] (KMM375021V97259L0KM)
To: "Hemant Sonawane"
Date: Monday, September 8, 2008, 11:44 PM
Hello Hemant,
Because of the extenuating circumstances surrounding this return, I have
escalated the issue directly to our corporate office. This is in an
attempt to create movement on the RMA and get your replacement shipped
as soon as possible.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
HELLLLOOOO ! Anybody home !?!
I still havent got my TV...its been 3 months already. Will I get it in
this lifetime or have U guys just kept it for yourself. What a ripofff
! and biggest fraudsters in the Elactronics market !
I'm posting this online, if I dont get my TV in 2 weeks, its already
with my attorney, a nd he's serious we can bring you guys to book.
Consider this my last warning ...see below for complete trail of info
exchange
Thanks for nothing ---- Hemant
--- On Wed, 8/27/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Re: Westinghouse RMA Request - Reference# :
[protected] (KMM369485V96531L0KM)
To: "Hemant Sonawane"
Date: Wednesday, August 27, 2008, 6:25 AM
Hello Hermant,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response, but
below is what I can suggest to move forward.
I have filed a status request with our corporate office for you to get
to the bottom of this and get you your TV. This has gone on longer that
it should and I assure you we are all working to get you your TV.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
A.J.-, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
NOW THIS IS REALLY TOO MUCH !
THIS IS MY LAST ATTEMPT WITH YOU GUYS BEFORE I TAKE THIS UP WITH MY
ATTORNEY.
You have 3 business days to send me a working TV or Refund the purchase
price.
I WILL NOT TAKE THIS ANYMORE !
It has been 2 months now, I think its time I took recourse to legal
action.
I don't want another lame "I dont know what happened" excuse
anymore. If
U dont know... get your manager to contact me... If he doesn't know get
his manager.
What a RIPOFF company U guys R running. Your victims should rally
together and launch a class action lawsuit, for defrauding customers.
Now get cracking, and I want RESULTS !
---- Hemant
P.S. See below for the entire trail of communication
--- On Sun, 8/3/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM357048V16647L0KM)
To: "Hemant Sonawane"
Date: Sunday, August 3, 2008, 4:10 AM
Hello Hemant,
Thank you for your inquiry.
Unfortunately, I do not have any new information at this time. A
logistics agent is checking our database daily for new information
regarding this return and has forwarded your information to corporate to
create movement.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Ok ! now this is really the limit.
WHAT ARE U GUYS DOING ?
Its been over a month now that I'm without a TV.
Whats holding it up ?
Please respond ASAP, with something concrete, not another " I dont know
whats causing the delay"
This is just toooo much. I would've expected better svc from a trusted
brand like Westinghouse
Thanks --- Hemant
--- On Tue, 7/15/08, Hemant Sonawane wrote:
From: Hemant Sonawane
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM338317V32258L0KM)
To: "Westinghouse Digital Support"
Date: Tuesday, July 15, 2008, 1:37 AM
Hello,
Its been 20 days since, you submitted a status request to find out whats
happening.
But I have received neither a response nor a TV.
Whats happening ?
Pls respond at the earliest.
Thanks --- Hemant
--- On Wed, 6/25/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM338317V32258L0KM)
To: "Hemant Sonawane"
Date: Wednesday, June 25, 2008, 12:20 AM
Hello Hemant,
Thank you for your inquiry.
We apologize for the issues you had with the original unit and for the
delay with this email response. I do see that the unit you sent us was
checked into our systems but the replacement unit has not shipped out
yet. I submitted you for a status request today in an attempt to
determine what is causing the delay with this RMA process.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Seth
Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Hi Meg,
I was just wondering if there has been any update on my case?
Please keep in touch and lemme know if I need to do anything else.
Thank you ---- Hemant
--- On Wed, 5/28/08, Westinghouse Digital Support
wrote:
Hello Hemant,
Thank you for the tracking number. I have added it to your case
information.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Dear Meg,
The item has been packed and sent-in according to all given instructions
from you.
The FEDEX tracking number : [protected]
http://www.fedex.com/Tracking?tracknumbers=788872310000169
Thanks ---- Hemant Sonawane
Pls see below for confirmation from FEDEX.
Westinghouse Digital Support wrote:
Date: Wed, 14 May 2008 19:29:21 -0400
To: Hemant Sonawane
Subject: Westinghouse RMA Request - Reference# : [protected]
(KMM318349V7606L0KM)
From: Westinghouse Digital Support
Hi,
Here's the RMA information and RMA number! If you have any questions or
concerns regarding this information, please feel free to respond to this
email, I'm more than happy to answer your questions. You can also check
in with me via email for a status once we have received your unit if
you'd like to! Have a wonderful evening,
Meg
Hello Hemant Sonawane,
The return merchandise authorization that you requested has been
approved. Your Westinghouse RMA confirmation number is:
RMA #: 40008557CU
Please get a copy of your receipt and a separate paper with your name,
address, telephone number, your RMA number, the model number of the
product and a detailed explanation of the problem you're experiencing.
Tape these two pieces of paper to the top of the product. (Be sure
these aren't taped to the screen.)
Box the product up, with no accessories included. Write your RMA number
on at least three sides of the box in black marker.
Be sure to include the slip of paper with your information, a copy of
your receipt and the RMA number written on the box, failure to include
this could result in a substantial delay.
Address for shipping is below. Using a traceable carrier (Such as UPS,
FedEx or DHL) is recommended.
Westinghouse Digital Electronics, LLC.
12150 Mora Drive
Santa Fe Springs, CA 90670
Please keep a record of your tracking number and allow at least 5
business days after we receive the TV before calling for status. If you
do call for status please provide us with the tracking number as it will
allow us to locate the status of your RMA much faster.
---------------------------------------
If you have any questions, please call us at [protected] between the
hours of 9am and 9pm EST Mon-Sat. One of our support representatives
will assist you. Please have your reference number ready for the agent.
Thank you,
Westinghouse Digital Support Staff

Read full review of Westinghouse Electric and 5 comments
Hide full review
5 comments
Add a comment
J
J
John Yuhas
P.O. Box 71, US
Aug 16, 2009 3:37 pm EDT

I am in the same boat.I returned my TV in May 2009, with Westinghouse authorization. After 6 unanswered e-mails and numerous phone calls to a number that is always "temporarily out of order" it is now late August and I have had no response from Westinghouse and no TV. Quite the company, HEH?

A
A
Andrew
, US
Jun 16, 2009 11:21 am EDT

Westinghouse stole my TV too. Their support number has been disconnected (according to something I found online, it's been outsourced to India with a new number).

I started experiencing problems in January and it's now June.

J
J
Jorge Cruz
Decatur, US
Jun 04, 2009 7:51 pm EDT

I have the same problem. I bought two Westinghouse LCDs and both brokedown. I only bought one repalcement warranty but the other I had to send it twice. First the sent me a replecement like three months after and after a month, it broke again. Now, to make a very long story short, it's been over two months now and I still waiting for "Corporate" to make a decision. Now the [protected] is "Temporarily out of order"! I filled a complaint with Better Business Bureau and Westinghouse never replied to them. If you call, it's like calling to a "Lunatic" center"...

I beleive that I lost my TV.

Jorge
issis1@yahoo.com

D
D
Dino Doug
Indianapolis, US
Feb 24, 2009 1:06 pm EST

Im having the same bull noe since January 7, 2009.
They are totally clueless as to the TV I returned only two days old.
10 phone calls 7 emails same as above.
They have not changed their program a bit.
Westinghouse product BUYERS BEWARE!

Doug Liggett

M
M
Mike in Murfreesboro
,
Nov 21, 2008 1:56 pm EST

I bought a 37" LCD monitor from Westinghouse. Just shy of two years old, it stops working and, in fact, begins to smoke whenever I turn it on. Customer service says that, since it is a discontinued model that they no longer make parts for, they will replace it if I ship it to them.

Packaging and shipping to California from Tennessee is nearly $200. So far, it has been five weeks since UPS shows they received the monitor. I've been promised all kinds of things, including a bigger monitor for a replacement, call backs from supervisors and shipping dates that keep getting moved back week after week.

Yesterday, after being told it would be another week before it would ship, I filed a complaint with the Better Business Bureau, the Federal Trade Commission and the Attorney General of California.

I WILL get their attention.

ComplaintsBoard
M
6:56 pm EDT

Westinghouse Electric Very poor quality products and poor service and management

I called Westinghouse on July 17, 2008 to notify Customer Service that I was encountering a problem with my new LCD HD television that was bought on June 27, 2008 from Buy.com and delivered on July 10, 2008. The Customer Service department advised me to ship the television on my own expense to Westinghouse so it can be replaced. I incurred the shipping expenses of about $ 30 and shipped the television on July 21, 2008.

On August 5, 2008 I received a refurbished LCD TV as a replacement for the other faulty set. After installing the LCD TV out of the box, the remote control wasn’t working and the blue led was off. I immediately contacted Customer Service. I was advised again to send the unit for replacement. This time it was more difficult to receive an RMA number and a prepaid Fed Ex label. I was given many excuses and spoke with numerous managers and each time I was given the run around. I waited to hear from several different managers who said they would contact me with an update and the prepaid shipping label but got none. After 3 weeks I received a prepaid Fed Ex label with the old RMA number. The refurbished LCD TV was shipped to Westinghouse on August 27, 2008 and was received by Westinghouse on September 5, 2008.

Since that date I have been waiting to get a good working unit but no avail. I called numerous times the Customer Service department to check the status but no one has an answer. I spoke with many managers all of them claim they can’t connect me to their higher ups and all they can do is to submit a status report at Corporate level. Many status reports were submitted and nothing happened. As of today October 3, 2008 I am still waiting to get a working LCD TV and no one from Westinghouse can tell me anything about the status of my television. I placed another phone call to Customer Service and they are unable to provide me with any information.

Due to the lack of respect from Westinghouse to its customers, I filed a complaint with the LA Better Business Bureau on October 3, 2008.

I am really upset and frustrated with Westinghouse. It should not take this length of time to process a request to send a good working LCD TV. I would also like to express my dissatisfaction with their Customer Service and management. I do not have much confidence in Westinghouse and its products any more.

I Called them on October 3, 2008 the operator put me to the voice mail of the Director of Customer service who has a full voice mail box ! I mailed a letter to their CEO on October 3, 2008 and waiting to see if he will take some action and respond.

Read full review of Westinghouse Electric and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike
,
Nov 03, 2008 12:16 pm EST

I feel your pain as they have had mine for 5 weeks today. I get the same story as you they will check the status. I also can never speak to someone higher. Service sucks. As of one hour ago I have no more knowlege as to where my tv is as 2 weeks ago.

ComplaintsBoard
W
5:48 pm EDT

Westinghouse Electric Warranty repairs

I purchased the above mentioned tv from Ecost as a refurbished unit, however, it was still under warranty. After having the tv for only about 2 weeks we, like many others, started experiencing the picture going off after only a few minutes of viewing. Over the following few days the problem became increasingly more noticable and much more annoying. After contacting Westinghouse, we discovered the closest service center was approx. 5-6 hours away, and my only option was to send the TV to the Santa Fe Springs facility. They would issue me an RMA, and after receiving my TV, would send a replacement within 5 business days. (And who ever heard of a company issuing an RMA, and not paying for you to send the faulty unit back to them) Since that time, I have discovered, that in spite of proof of delivery to their warehouse on 09/04/08, they did not enter receipt of my TV into their system until 09/09/08. After calling daily to obtain the status of my replacement, and being told multiple times that their policy was a replacement would be issued within 5 business days of them entering the receipt of my TV into their system, I am now being told the policy states 5 to 10 business days. I too have experienced extreme difficulty in discussing this matter with a supervisor, and when they return calls (the 24-72hr. time frame), I as well have missed their calls, and was left no return numbers. The customer service staff, are less than friendly and not at all compassionate about the situation. After this experience with Westinghouse service, I would not ever purchase a product of theirs again, nor would I recommend it to anyone.

I guess like the economy, customer service in this day and age has rapidly deteriorated as well. At one time the philosophy was that the customer was always right, that is not the case with Westinghouse! Furthermore, I don't think they would let their customers wait 5 days after receiving the product to make payment for it, and seriously doubt they would allow us to wait 5 to 10 business days after that to make payment either. Compare this to going in to the hospital...would you want to lay in a room, sick in pain, or whatever the case may be, and have a physician tell you that he can't provide service to you until they "have you in the system", and at that, waiting another 1 to 2 weeks to treat your problem. I seriously doubt it, and it's really no different.

Westinghouse doesn't seem to care that there service is poor, and doesn't seem to make an effort to improve it. Maybe one of these days, they might stand behind what they rave their company is so great at, not to mention manufacture worthy products!

Read full review of Westinghouse Electric
Hide full review
ComplaintsBoard
D
9:30 am EDT

Westinghouse Electric No response-fraud!

I purchased a 42in. LCD HDTV in March, 2008 from ecost.com. This was supposed to be a open-box tv. I received a refurbished tv. This tv did not work after I paid 869.06 including shipping charges. I had to pay another 75.00 to have the tv returned to Westinghouse. When I received the next tv in June, 2008 this one did not work either. Westinghouse paid to have the tv shipped back but I had to pay 12.00 to have the 80 pound tv picked up at my house. Westinghouse received the tv on July 11, 2008 and everytime I have called or emailed since then, there has been no updated info on the tv. They have forwarded this to their "corporate office" 2 times now and no one has contacted me. Today is [protected]. I have asked for my money back because I no longer wish to deal with this company since they are not dealing with me and I have been told that is not their policy. I contacted BBB and they did not respond to BBB. I was told by BBB that since they are not accredited through BBB, they do not have to respond and it will just be a negative mark against them. Now what do I do? How do I get my money back from Westinghouse? If you are looking to buy a Westinghouse tv, PLEASE DON"T!

Read full review of Westinghouse Electric and 7 comments
Hide full review
7 comments
Add a comment
M
M
MSPaul
Pleasant Grove, US
Jul 29, 2009 5:48 pm EDT

ARRRRRRRRRRRRRRRRRG

Westinghouse is making me sweat!

I just want the functional tv that I paid for...

I will never buy a Westinghouse product again.

N
N
Nichole M. McIntosh
Lithonia , US
May 18, 2009 11:32 am EDT

You know, I don't know where to begin in all of this. This last complaint I just read very closely mirrors what I have been through since March of this year. I think we should ban together and do something. Now I am calling them and there is no one to answer the phone. I just want my tv. What do we do?

R
R
ronald porter
oil city, US
Apr 08, 2009 7:14 pm EDT

On 02/22/09 I called with a problem with my 32 in television that was under warranty. That television was shipped back to the service place along with a RMA number and I paid the shipping, which I did not mind. However the 32 inch television that I sent was a high def television with a HDMI port. After waiting the 5-7 days I called in to check on the status of my television and was told it was not finished I called again in 5 days and was finally told that the television was almost ready to be shipped back to me. I again called in 3 days and was told that the television was shipped and that I should have it in a few days. I received the television with a problem. The 32 inch television that I received was not high def compatible and had no HDMI port.
I called the so called customer service on 03/25/09 and I was given the run around. I had to make repeated calls to the service center. I spoke with a manager Chris Bartholomew. I was promised a RMA number which I did receive. I was then promised that I would get shipping labels emailed to me over night.
I called back on 03/26/09 at 4:30 p.m. and spent another hour on the phone going thru Sara and was told that there was no supervisor or manager that I could speak with. I was told to call back later. I called back on 03/26 at 7:30p.m. And spoke with AJ. AJ was quite rude in our conversation. I was again promised the shipping labels. This call again took me 30-40 minutes. I was again promised the shipping labels. I was also told to talk with a supervisor and that managers /supervisors are only in from 10a.m to 5:30p.m. I was told that they see the problem that I sent them a 42inch television and they sent me the wrong television. After again speaking with Chris Bartholomew, I was promised a 42 inch Television that was high def compatible with 4 HDMI cable connections. Since I was having a problem with the service. This is what was promised to me. I was again promised that the shipping label were being sent by FEDEX ground since they were not able to sent the prepaid shipping labels to me via e-mail. I waited for 5 days.
I called back on 03/31/09 at 5p.m. I spoke with John and he was very rude. He refused to get me a supervisor. I was told he was on a conference call. I told him that I would hold for a manager/ supervisor. Amazingly I was given a manager Brandon Bower. HE was also very rude. I was told that they had shipped the shipping labels and that was all he was going to do. This call was 30 minutes long.
I called again on 04/01 and was told that if I gave Chris Bartholomew 24 hours he promised to check on the shipping labels and track them from FedEx. I called again and spoke with Chris Bartholomew and asked for the corporate address. After numerous time of asking I was finally given the address. During every call I asked for a phone number to the corporate office so I could voice my concerns directly with corporate. During every call I was told to look it up online.
I again had to call on 04/06/09 at 6:20 I spoke with John. I was told that there was no manager on the schedule that I could speak with. I again asked for a phone number / email address or someway of contacting someone who could make a decision to help with this problem. I offered to ship this television back to the repair center at my expense and was told that was not the company policy. I offer to ship this television back to the repair center with a pick ticket from FEDEX to pick up the 42 inch television. I was told this was not possible as there was no policy for this.
I called on 04/07/09 and spoke with Rory who got me to Chris Bartholomew. I was again told that the FEDEX shipping labels were shipped but when I questioned him further I found that the shipping labels were never shipped at all. I asked for the tracking number and Chris got me the tracking number of [protected]. When I look this number up on FEDEX it did not exist. I was told by Chris to call back at 8:30 that he would contact Westinghouse and get this shipping problem taken care of by getting the shipping label emailed to him and that he would FEDEX it to me. After all these calls, you can imagine my frustration. My husband is disabled and watching television is about the only thing he gets to do and he has been 2 months without a television in which he is able to see. I called Chris back at 8:30. I was told that corporate was not contacting him back. After speaking with Chris I was even more upset I was told that they would be shipping labels again and it would take another 5-7 days. I was also told weeks ago that a 42inch television was sitting at the return center waiting for the television that was sent to me (that was wrong). And today I was told that there in fact was not a 42 inch television that was high def ready with a HDMI port. I have made many solutions to this problem that would be at my expense. All I kept getting told was we have no policy to do that, we can’t do that. I have finally taken thing into my own hands as I feel there is no customer service from Westinghouse. I am now paying to ship the wrong 32 inch television back to Westinghouse. I will have the box marked with the RMA number that was issued. I am also sending it Attn Chris Bartholomew. This will be shipped out on 04/08/09. I do hope that someone will take the time to check and see that this problem is followed thru and taken care of.
I do not feel that I am being unreasonable in asking that this not take 3-5 weeks as I have been told that it will. As when the 32 inch television (that I have not even plugged in as it is not compatible with my Direct TV high def box.) must be recheck to find out if it has a problem (which is should not have a problem as I have not even turned the unit on)and it may take 5 days before it even enters into the system to be checked. When my husband heard that this process was going to take 3-5 weeks he got very upset.
WE HAVE HEARD EVERYTHING THAT THEY CAN NOT DO AND NOT MUCH OF WHAT THEY CAN DO. I WAS TOLD THAT THE PRE-PAID SHIPPING LABELS WERE COMING FROM CORPORATE, THEN FEDEX, THEN BY USPS, THEN AGAIN FED X, THEN AGAIN BY CORPORATE AND BY E-MAIL. I was also told that we could not count Saturday and Sunday in the any time frame from FEDEX as they do not deliver on Saturday or Sunday, but that is a run around as the FEDEX shipping trucks are still shipping and running on weekend.
We suggested that these shipping labels could have been sent overnight. We were told this is not a policy. WE suggested that the 42 inch TV be sent by FEDX with a pick ticket for the 32 inch TV. And was told this is not our policy. WE have been very patient till now and the" I’m sorry" are just not cutting it anymore. I have heard enough of the apologies

R
R
Richard Iacovetta
,
Nov 13, 2008 11:04 am EST

We purchased LTV32W3TV in 9/20/07 and began having problems with various colored screen distortions and sound. I was told by Westinghouse Customer Service that it was a integrate computer problem.I was to send to them.I shipped it to Westinghouse Digital Electronics in Santa Fe Springs, Ca. 90670 on September 26, 2008 at a cost of $89.85.. They received my TV on October 2, 2008. I was led to believe they would replace it with same model or new model. However, I learned later it would be a refurbished TV.

I have contacted Westinghouse Customer Service some 11 times, always asking them where is my TV. They always
told me the status is unknown, even though their records show they received the TV. I have spoken three times with their supervisor (Vivian), who continues to tell the same story. Status unknown.

My investigations reveal: BBB Santa Fe Springs, Ca shows 250 various complaints with Westinghouse. Also numerous complaints on TV's with Amazon.com and Crutchfield. Still not resolved as of 11/12/08

T
T
Timothy Berry
,
Nov 05, 2008 6:17 pm EST

I have also been going through the run around...however i am not just gonna take it. Considering class action...if anyone is interested please email me @ taberry2005@gmail.com

A
A
Alton
Arlington, US
Oct 05, 2008 9:17 pm EDT

10/05/2008. I bought a big screen flat screen tv few months ago in in Arlington Virgina. Out of blue, the screen went black and never came back. I have a warranty. I have to ship it to have it "fixed" or "get another one. Considering I am disabled, I have to hire people to do that for me, pay the shipping charges and wait for many months. However, the most important thing is I called Westinghouse, sent e-mails, I tried everything and they refused to answer.

DO NOT BUY ANYTHING FROM WESTINGHOUSE. IT IS FRAUD!

cc: Virginia Attorney General Consumer Affairs.

L
L
Lucas Leslie
,
Sep 13, 2008 2:06 pm EDT

Welcome to the fight! My complaint started 9/20/2007! The BBB tried to help and I recently contacted the dept of consumer affairs in California. I bet there is enough dissatisfied consumers against Westinghouse to file a class action lawsuit. Westinghouse used to be a solid company. Now all the sell is solid excuses.

Luke

ComplaintsBoard
S
6:42 pm EDT

Westinghouse Electric No picture after owning 18 months

After 18 months we lost the picture on our Westinghouse flat screen HDTV. For 30 years TV's didn't need warrntys so we didn't buy one. The one year warranty was over. We paid TV Engineers $40 to pick up the useless set and bring to their St. Augustine FL shop. After 3 weeks they returned it. Next, I brought it to Sears repair in Palm Coast FL The charged 32.50 and promised Apr 15, 2008 return.
Late July they leave a message saying the TV was ready for pick up. When picked up the charged another $32.50. I get the TV home and there is a note from the tech saying the TV couldn't be repaired. I am furious. Why did it take so long to fugure this out. Why didn't they tell me it wasn't repair when they left the message to pick it up.
Last year I purchased 4 Michilin tires for my SUV. Well, all 4 air valves were bad, I was told they were made in China. I had to call my road service twice due to the bad air valves.
Needless to say I am furious at Sears. They did make ammends for the bad valves on the tire. But this 3 month fiasco with the TV was passed off as an, oh well. No I didn't purchase the TV at Sears. Please send me your thoughts on how opperations handled this transaction Thank you Susan Sheehan

Read full review of Westinghouse Electric
Hide full review
ComplaintsBoard
M
10:20 am EDT

Westinghouse Electric Repair of dvd player in 40& lcd

I purchased a 40" HDTV in February 2008. The first unit I purchased I returned the same day to the Sam's Club where I purchased it since it work NOT work at all. They replaced the unit with another one. Now the intergrated DVD player in the TV will not accept disks. I called the Westinghouse Customer Service who tried to troubleshoot the issue over the phone. It was determined that it would haave to be serviced. Since they did not have my registration information on file I had to fax the proof of purchase t them before they would advise me on how to proceed. I provided them with the required information only to find out they want me to ship the unit to California from Kentucky at my expense for warranty work. They state that it can not be returned to the Sam's Club for a repalcement since it's out of that 30 day window. They did provide me with the nearest service center which is in Nashville, TN, a 2 hour one way drive. I'm sure shipping cost for a 40" LCD TV to California would be in the hundreds of dollars. What is a consumer to do to get satisfaction?

Read full review of Westinghouse Electric and 2 comments
Hide full review
2 comments
Add a comment
W
W
White Westinghouse sucks
Algonquin, US
Dec 06, 2009 10:18 pm EST

Same issue with a White Westinghouse 26" LCD w/ integrated DVD player. Will accept DVDs but gives a "loading" message and then says no disc but if you hit eject it will eject it. Know it is not the DVD, as we even tried those that used to work on it. The unit is garbage but what do you expect for the price point? Something that worked more than a dozen times? It is all Chinese crap. Shoddy engineering, shoddy supplier base, shoddy assembly...

Oh yeah, forgot that when I went to mount it, one of the mounting lugs simply snapped off with little force.

G
G
g. major
Louisville, US
Jun 13, 2009 9:32 am EDT

i am right there on their service...here is my story
I bought a westinghouse lcm 22 inch monitor model lcm22w2 in on april 2, 2009 on june 10, 2009 it would not power up..called westinghouse digital repair, after a long wait got a BS answer regarding my unit, next day called back, faxed info requesting rma etc...then 2 days after this all started called 4 times on hold 10 minutes each then went to voice mail "this mail box is full" and disconnect. found blog on line about someone who worked for the original call center and westinghouse supposedly owes $250, 000 new center set up may 21 and apparently we are all wall jobs...taking my monitor to local repair service to see if i can save it...DON'T BUY WESTINGHOUSE DIGITAL ANYTHING...product does not hold up and they do not honor their written warranty, they do not have local service centers in my entire state (KY) but they do in montana..sheep must be big westinghouse users.

ComplaintsBoard
V
5:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Westinghouse Electric Scam and fraud

I bought a Westinghouse 32' TV/LCD 2 years ago which is just starting to cut off after 30 min of being turn off for no apparent reason. I have to turn it off wait a few minutes then turn it back on, , it will work for a while then shut off agian, & agian I have to turn it off, do this several times till it stay on for a while. After I turn it off myself the next time I turn it on I have to repeat same process over agian. I have tried to remove the power cord but the same thing keeps happening.

Today I called Westinghouse customer service which told me since I didn't get an extended warranty TOO Bad for me. I spent $900.00 dollars on this tv and now will have to pay someone to look at. Too bad for me since after talking to a sales rep at Best Buy he told that he tells people not to buy a Westinghouse b/c he knows that people are having problems with it. Wish I had gotten this information sooner.

Read full review of Westinghouse Electric
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
10:34 am EDT

Westinghouse Electric hdmi port not working, no customer support

I've had to send in a 19" LCD TV for service since the HDMI port has stopped working and the sound has deteriorated to the point, it's almost inaudible in the six months I've had the TV. I wound up driving 50 miles to take it to a service center that was almost impossible to find, and now I'm told that getting parts for it will take over a month. I've called their customer support line and tried to move up the line to find someone who seems to actually care about their customers, but I haven't found one yet!

I live just outside of the third largest city in the country, and they have all of two service centers within driving distance and they can't seem to get parts in less than a month for anything. Their support line actually wanted to give me some web sites where I could search for the parts and then I was supposed to call the service center and tell them so they might get them quicker.

Totally unbelievable! They offer to replace it..., if I make the 100 mile round trip to pick up the TV, which is in pieces now, and then ship it at my expense to California and then wait for several weeks until they send me a 'refurbished' unit! I swear I'll never, never, ever buy anything that says Westinghouse on it again! I'm going to tell my experience to anyone who will listen and they may save a few bucks by not caring about this customer, but I'm going to cost them far more in sales than they could possible care.

I've found out the whole Westinghouse name seems to now be part of some Chinese or Korean conglomerate that just seems willing to cheat anyone they can out of their money by selling total crap and then not offering any customer support!

I'm going to do some more research and find out what the actual name of the company that owns the Westinghouse name is, and make sure I never, ever buy anything from that outfit again and I'll spread the word as far and wide as I can!

Read full review of Westinghouse Electric and 6 comments
Hide full review
6 comments
Add a comment
M
M
McCoy.Norm
Poway, US
Apr 15, 2010 4:42 pm EDT

I agree with all of your posts regarding the Westinghouse flat panel TV. I have a 52" TFT Westinghouse TV set (model # 52F480S) and the HDMI processing has failed several times and then "like magic" started working again. I have connected another TV to the HDMI cable with each failure to confirm that the signal to the TV is GOOD. This time my HDMI picture is GONE / BUSTED. I called the WH Digital Service Center and got NO HELP. I offered to purchase a new HDMI board from them and GOT NO HELP.
MY satisfaction will come by telling anyone who will listen DO NOT PURCHASE WESTINGHOUSE TV SETS regardless of the price ! COSCO, SAM's CLUB, etc. should not sell Westinghouse TV sets !

Norm McCoy
mccoy.norm@gmail.com

R
R
roberts2036
Micanopy, US
Jul 27, 2009 12:22 pm EDT

My 32' is 14 months old and I'm having problems with my ports. I'm told that, inorder for me to receive work on my LCD I must provide a copy of my receipt. I registered the unit when I first bought it. I have a sinking feeling that I'm going to get the very poor service.

J
J
JMcw
, US
Jun 15, 2009 1:30 pm EDT

Don't by Westinghouse! The HDMI Ports will DIE, it happens to everyone!

U
U
Unhappy Customer
, US
Mar 19, 2009 9:13 am EDT

I have a 32 inch HDTV (model SK-32H540S) that began burning and smelling. It is less than one year old, and I was told I had to pay to ship it to them even though they advised to immediately "unplug the t.v", and this is a "known issue". I asked why there was not a recall ~ this t.v. is a fire hazard. I told customer service I was contacting my states attorney general and would become an advocate for getting these faulty sets recalled. Later that evening I received a phone call from a manager in the cooperate office who advised me he was sending a pre-paid shipping label and an advanced replacement t.v. Both came on the same day. The replacement t.v. is different that my burned up one and DOES NOT WORK! I called customer service they diagnosed the t.v. as "dead'.
CAN YOU BELIEVE IT? I was given a number to call cooperate directly - I am doing that later today.

Steer clear of these t.v.'s.
Fight for your rights.
Demand what is fair.

D
D
desmoineshusker
Clive, US
Mar 10, 2009 12:17 pm EDT

I have two (unfortunately) Westinghouse TVs--a 19" LCD and a 26" LCD. The HDMI ports went bad on both tvs. Now the 19" TV, the audio stopped working on the digital OTA channels--I still get a picture but no sound. If I want to continue to get channels with an OTA antenna, I'll have to use a converter box of all things on a relatively new "digital" tv.

I would not recommend Westinghouse to anyone--don't let the seemingly low price fool you. As is the case with most things, you get what you pay for.

M
M
M. Blanding
,
Aug 21, 2008 7:14 pm EDT

I fully agree with the writer's entry. I am going thru the same thing with "Westinghouse". My set is a 26" Westinghouse LCD TV purchased from a Sam's Club in the Baltimore/Washington, DC Metropolitan Area in November 2007. The TV failed in August 2008, so it is still under warranty. However the warranty is worthless considering there is no repair facility within a 6+hour drive. Westinghouse suggested I send the TV to them at my expense, however after two weeks I still don't have a Return Authorization Number.

My recommendation to all - DO NOT BUY ANY WESTINGHOUSE TV PRODUCTS!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Westinghouse Electric customer service

Phone numbers

+1 (866) 442-7873 +1 (800) 422-4328 More phone numbers

Website

westinghouse.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Westinghouse Electric?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Westinghouse Electric Customer Service. Initial Westinghouse Electric complaints should be directed to their team directly. You can find contact details for Westinghouse Electric above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Westinghouse Electric. Discuss the issues you have had with Westinghouse Electric and work with their customer service team to find a resolution.