Webwatcher / webwatcher - does not record the right data, is overpriced and does not offer refunds
I have enclosed photos about this ridiculous product:
I purchased every one of the add-ons plus its white glove, backup and e-notify storage add-ons. I spent a lot of money on a product that didn't work. I could easily see on my phone bill the list of texts and calls my son was making but the product didn't record most of it and in some cases it recorded the wrong numbers. It's facebook and other website/social media/ emails that were promised to be recorded, never were. (You have to pay extra for that as well, and I did).
when I asked for a refund, I was not given one with the reasoning being that I had "used" the product.
I wrote and chatted with the "tech" people from the websites "live chat" button who were of no help.
I was constantly being sent e-notify emails saying nothing had been recorded but then sent other emails that had recorded information in them.
In January i received an email that my subscription would be expiring march 2017. but when I inquired about my account in November 2016 they told me they had no record of me having an account with them.
I have emails stating that on several occasions my sons phone wasn't even being recorded, that it went "offline" and was last in Monrovia, Reykjavik, when we live in southern California . The strangest part about that is that it was still somehow recording information but at the same time telling me it wasn't.
I will be filing a class action lawsuit. This product is ridiculous the amount it charges for bad information and I have found I am not the only person who has been ripped off by this company.
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