Weaver Gas / Unethical behavior!
I had a bad experience with Weaver Gas. We were a customer with Weaver Gas for over ten years. On my way to work one morning I had contacted the Weaver Gas Company to inform them that my tank is running low and I would like to schedule a delivery. I was told that I am not scheduled for a delivery at this time and the person I was speaking to became rude, she told me not to interrupt her when I asked for her name, argumentative and belligerent. At this point I asked to speak to the manager and for his telephone number for which I was told, there is no one here and she hang up the phone. Since my wife was with me at the time, I asked her to dial Weaver Gas and speak with them. She did and the next person she spoke to was more insulting, my wife informed her that an elderly person was at the home during the week and we have to maintain heat. Debbie informed my wife that this is not her concern. On April 23rd I sent a fax to Weaver Gas notifying then that I will no longer need their service and that they should come and pick up their gas tank, I also requested that Weaver Gas provide me with a refund for 25% of the unused gas that was left in their tank. I have yet to receive my refund, however, instead I received a notice that they are charging me late charges of $16.49 on a bill that was paid more than a month ago. Weaver invoices does not indicate late charges and I have no agreement with Weaver Gas for such.