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WeathersealRefundable admin fee order no f 131863

I was advised by Sales Rep Howard Stratton the admin fee of £149 was fully refundable should we cancel the contract within 7 days in writing and do so before the surveyor has been arranged. I have followed all procedures above and I am now asking for my admin fee refund and not getting a response.
I am aware of the door step selling consumer rights and under these terms I am due 100% refund. I do not usually go through this process but as I am not recieving a response to my emails and on hold for up to 18mins on the telephone I cannot see any other means

Le
May 11, 2017

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