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Waypoint Homes / company doesn't deliver on promises, incredibly poor customer service

1 United States
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I will never again rent from Waypoint Homes!! First, I was promised that an issue would be taken care of before I signed the lease ("we will do everything we can to make it right"), then after I sign the lease lo and behold everyone is giving me the run around. I open a service request, they send someone who BLATANTLY lies to my face telling me he can't "see the problem", tells me the manager will call in to see what to do next, and of course they just close my service request!! I'm losing the utility of an ENTIRE BEDROOM because of your poor management and broken promises.

On top of that, I found issues with the home within the first month of living here, so I reported them. These idiots tell me the house was rented "as is." Oh yes, I'm sorry, I didn't realize I was supposed to notify you prior to moving in about issues that there was no way I could've known about before living here. After I leave, these issues will remain because I'm not spending any money on problems that were existent prior to my move-in. I have them very-well documented and you will still have to deal with them.

If you're not in a lease yet, take my advice and look elsewhere. This is such a poorly run company; I wouldn't wish it on anyone else. I will NEVER again rent from these jokers.

  • Waypoint Homes Customer Care's Response, Aug 17, 2017

    We are very sorry to hear about the condition of your home and would like to investigate further. At your earliest convenience, please email us your full name, review and Waypoint property address to [protected]

    Thank you,
    Waypoint Homes

Aug 17, 2017

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