Waste Management [WM]
reviews and complaints

Garbage wasn't picked up on normal day, had to call next day. They said someone would come out and pick it up by end of day, did not happen. Called 2nd time and explained again what happened, said someone would be out by end of day, did not show. Called 3rd time and same scenario. 4th day called again which is now 2 days away from normal pickup and the agent had no clue what day it was or what was going on and tried to argue with me why having a monopoly is a good thing. I asked to please give me another co. that could pick up my garbage, he couldn't, so I said thanks for nothing. Waste Management has terrible customer service and the thing is you can when you have no one to compete against. And the really stupid thing is I live a block away from their dump location.

We signed up for WM online billing, and paid 3 months service at that time. On Monday 11/6/18 they another 3 month service charge (double Billed) without our authorization. We contacted them (they don't answer emails, have 2 w/screenshot as evidence) and spoke with "Darlene" who acknowledged their error, said they'd mail a check "soon". We refused that offer as we have bills to pay, they took it out illegally, they can put it back the same way. After approximately 15 minutes of this, she connected us with " Heidi S" a manager who refused to give us a last name. She also acknowledged the mistake, stated she would, "put a rush on it" and we have our funds back in the bank by 11/9/18. We asked for a confirmation number, she refused, stating, "we don't do that." We waited and no refund, and on 11/9/18 nothing. We called at 3:15pm and spoke with "Denise" and she again acknowledging their illegal withdrawal, but had no idea about a "rush refund". She connected with "Oliver" a manager who told us "there are no rush refunds." We explained our previous conversations, and he stated, " 48 business hours, that's what we do." The number we called is: [protected], Listed as "Waste Management of Golden Valley, AZ" I wish to state that Waste Management has lied to us every time we spoke with them, and they don't care about our refund or service. What they have done is criminal, taking unauthorized funds with out permission, for services they have not provided, and failing to make any legitimate attempt to resolve this issue, refund our money, return our emails or calls.

I have a class A CDL. I am constantly getting messages about openings for a position. I have had four interviews. I have the qualifications for the position. I hear that at the Bridgeport WEst Virginia location that a few of the managers are family. I have yet to see any race besides white up at this location. This position hasn't been filled in over 6months. My last interview was literally 5 minutes Mike McDonald acted like he didn't want to be there. I could tell from his demeanor that the interview was pointless. No professionalism at all. There are all sorts or races that's been in this area for years now and more continuing to move here. We deserve an opportunity.

I watched an episode of "Undercover Boss" about Waste Management and I was really impressed with what they did on the show, but where I live (Hobbs, NM) they don't seem to care about the people or the business. Our WM building is starting to look pretty bad. I know that this probably doesn't mean much to you, but it is on one of the main highways in our town and it could use a good cleaning and fresh paint.
I would appreciate someone checking into this matter. Our town needs to be kept up just as bad as any other.

I called the first of the week to see about getting a bulk pick up on queen mattress and box springs. They stated to put them out on our day and would be no problem to take them. I come home and the trash is gone but the mattress and box springs were still there. I am an older women whom put these all down at the curb. I live on an acre so wasn't a short trip... I called in and they were like yes we have a note the items were to heavy. Ok I say one is heavier then the others but to not take any.. I myself can left all of these. So she was like well we can do one item at a time just not he heavier one but that will not be until your next pick up.. I am like that is a week away I cannot leave them there and I have to take them back up to the house? I am very unhappy with them I am sorry weight should of been addressed. But the box springs I can lift with one hand.

Transferred service from one address to another because of moving.
2834 Watson, Simi Valley, CA 93065 to 928 Watson Ave, Simi Valley, CA 93065. Did not receive information regarding transfer/service fees
Was not given new Customer ID number

Service was discontinued, no pick up on 9/12/2018. informed of overdue balance of $180.00. Stated that a payment had been made on 9/24 based on website information. Was informed no payment had been received. Provided. bank information Payment was located on Fitzgerald account. Informed by CSR that I had a different account for 928 Watson and provided with new id number. Question why I had not been informed, was told information was mailed. I stated that all the invoices I had received was from old Fitzgerald account. Was told probably a problem with the mail. Was told I had to pay past due amount before service could be restarted. Even with payment arrangements, no service until past due resolved. Received apology for not receiving information. I currently do not have service. I don't believe I should be punished because of miss communication of information. It too 5 phone calls and 3 hours on the phone to get to the point where my problem was identified.

It is 6:54 on a Friday afternoon in Florence, SC at the Pamplico Highway site. We pull up to dump trash and the drive in gate is locked with the attendant standing at the other end of the gate blocking it to keep any one else from getting in so the last person dumping can come out and he can lock up. How is this closing at 7:00 when there are 5 minutes left on the clock? In that amount of time we could have dumped our trash and the attendant still would have left at 7:00 pm.

Every week in California, The garbage men never comes by our neighborhood to pick up our trash and our recyclables. They just ditched us for no reason. They will add insult to injury by giving us these bills that we don't know and services that we don't use. They should change their names from Waste Management into Waste of our Management. Do not use Waste Management.

Hi there, I am located at 147 Mulberry Street, Elkton, TN, 38455. Immediately next door to me is an electrical hardware business with one of your dumpsters, nearly sitting on my property. The company has so much extra waste, that does not go into the dumpster (tree limbs, pallets, etc.) that the dumpster is inches from sitting in the street. It is clear the driver has no other choice of where to place it with the waste in the way. The dumpster entirely blocks my view to pull out of my driveway, and is technically sitting on county property (I have the plats for the properties). The property line is about 8ft behind the light-post shown in the images, placing the dumpster several feet away from where it should be. This is quite dangerous for us, and could easily be solved by the company clearing the area, allowing the driver to lay the dumpster in a safer location, as well as onto the business property. I have approached them about this issue to no avail. Unfortunately this is not the only issue. There is no trash pick-up in our town, it is a small area. Therefore, the business allows the entire area to throw their waste into the dumpster as well. This would generally not be an issue, except for the dumpster becomes overflowed very quickly, putting trash into the street as well as my lawn every single week. From my previous business experience, this should not be allowed although I am not trying to irritate the entire neighborhood. There is an option for us all to have trash pick-up although it has simply not been requested. This dumpster is not the area's only option. The driver runs at apprx. 3:45am Tuesday mornings and is nearly empty as of right now. If images are needed of the dumpster overflowing, just give me a few days. I have had an altercation with the business owner's stepfather, who is remodeling his home, and he dumps all of his building material waste into the dumpster as well. It overflows the container immediately. I approached him about the issue with a response far too negative to list here. He basically stated to my my own d***n business and "Do you know who I am?". The situation escalated from there. I care not who he is, he is a waste of my time to deal with any further. Now the people of the business are quite rude to me and my family, and there has been trash thrown directly into my lawn on a near daily basis. I recently paid cash for this home, and I am not going anywhere. I would like for this not to be a long-term issue. I will handle the trash in my yard on my own, I will be setting up HD cameras very soon, pointed in the proper directions. I am asking, please, could you contact the business and have them clear the area properly so the driver may return the dumpster to it's proper location, on their own property, keeping trash out of my yard, and un-blocking my clear view of the street. I greatly appreciate your help, and hope that this does not ruin anyone's day. Thank You, Hayden Sims

We scheduled a dumpster to be delivered on 9/21/18 for a time sensitive construction project. We called 5 days in advance to schedule delivery and we called mid week to confirm the deliver date. When the dumpster did not arrive on the scheduled day we called and were told " we are busy and don't know if we can get to you today". We had to move forward with our protect without the dumpster which put us behind schedule and had a significant financial impact. We received no further communication from
WM. On Monday 9/24 the dumpster was dropped off in our driveway without any prior notice. We called Tuesday to request it to be picked up and it wasn't picked up until Thursday late morning, keep in mind that we have a large dumpster that was delivered 4 days Late in our driveway. WM once again delayed progress as we could not have the necessary materials delivered due to the dumpster(that should have been delivered 9/21 and gone by 9/24) being in the way. We have now received a invoice for $567 which is more than what we were quoted for delivery and it is unacceptable to charge such an amount when the service was not provided as scheduled. WM lacks professionalism, they have inadequate business processes and they obviously do not care about their customers.

So it took awhile - finally got out of the contract - you need to put it in writing 90 days before the renewal (first - don't you wonder why you need a contract? our new company has no contract) then for the next 90 days they pestered me - the monthly price that we were paying was $260 with all "fees"... during that 90 days - they came from the going price all the way down to $80 a month with fees... but yet for the last 3 years we were paying increasing cost NOW suddenly you only need 1/3 of what we were paying? I stood strong - GOT out of the last month... THEN on page TWO we
had to pay $150 to have the thing removed from our property - then $65 more in fuel surcharge... cost recovery fees... and admin charge $214.13 Wow... Please customers be aware of what you sign - our contract was for $125... but from those 3 years increase to $260... love to have a job with that nice monthly raise. Why do you need a contract for trash - its trash... Please feel free to call

I don't understand what's SO hard to put the garbage cans and the recycle bins back where they belong. They do not belong in the middle of my driveway so I can't pull in! Multiple times I have had to stop in the middle of the street, get out of my vehicle, and pick the cans up and move them back to where they belong. I really don't appreciate my cans being knocked over and just left there, without being picked up and put back where they belong. This has been going on way too long and I pay for my garbage pickup every month! This is ridiculous!

Hi, My company used Waste Management to dump the trash of our construction service. They sent us a quotation at the beginning of the project and we agreed and moved forward with it. In the middle of the project, Waste Management decided to increase the rate without our acceptance. After the date that they informed us about their increasing rate, we did not order any new bins from them. Instead the bins that has been put in order before were continuing coming. Since we rented machines and our workers were working, we have to continue but could not stop in the middle like that. Waste Management stopped providing the service a few dates later and demanded us to pay a hug amount of fee. They have violated 2 things:
1 - did not honor their price and decide to increase the price in the middle of our process, making us unable to do any thing (do not have time to find a new service company to replace for their service).
2 - In their invoice, they stated that we have to pay for them in 30 days, so we still had not in a late payment at all, BUT they stopped the service without reason. Since we still had to continue to pay for our rented equipment and machine and our workers regardless of they were working or just sitting at the job site, we were bearing a big lost for our site.
3 - they increased their fee without our consent, and now demand us to pay a big bill. We called them to resolve the problem, they denied to negotiate about it but keep demanding the payment unreasonably.

Have any one or any companies had the same issue. Please contact me back so we can support each other to resolve this problem.

If any lawyer can help us, pls let us know.

Thank you.

WM - would you please stop servicing dumpsters between the hours 10:00 and 7:30 near residential homes. There is a group of townhomes next to to pick up locations (3110 Waugh dr, Houston, TX 77019). It wakes up my family and the neighbors in the area. We are a community with families. An example would I want to share is my 8 month old that can't sleep though the banging of the process to empty a dumpster at 3:00, 5:00, etc. It disturbs my entire family.

I have already called about this and have spoke with Bona about the route. Complaint #9283791 was supposed to stop these kinds of rude awakenings in the middle of the night.

I work 12 hr days and just want a good night sleep.

Waste management has been given specific instructions, multiple times, to not pick up garbage early in the morning at my residential building. I've been told there is even a do not disturb before 10am policy. Despite several complaints, and even a city ordinance, the garbage man comes so early in the morning (around 7am) that it wakes me up regularly and has been incredibly stressful. The garbage man is clearly aware of the complaints, and has since increased the time he takes slamming the dumpster around and ruining my sleep as well as my neighbors. It's incredibly disrespectful and an example of terrible customer service and I have had nothing but a negative experience being "serviced" by waste management. Emails have been sent, calls have been made, the truck driver (whom I have no respect for because I have seen him slam the dumpster 5+ times for no reason causing a ridiculous amount of noise) has specifically been told that he's disturbing potentially hundreds of people's sleep and yet he continues to do this. It just happened at 7am on a Saturday when we aren't supposed to be serviced. How hard it is to come after 10am? Are trash men too incompetent to realize that their job is not complicated and can easily be adjusted to accommodate the needs of customers? I hope not.

Went to the public dump and they charged $165 for a trailer that had 1&1/2 foot tall trash. There is wood and plastic buckets and other small trash from back yard. No mattresses, no liquids, nothing toxic. I just don't understand how such a small amount of stuff can be this expensive. The employees are always so RUDE and NEVER HELPFUL. Can't explain the pricing. I will NEVER use WM EVER FOR ANYTHING again.

Waste management has one of the most confusing and unorganized billing statements I've ever handled but I understand when I am being overcharged for a service that I did not request. I called WM in April to ask for a correction and refund (my bill was on auto-pay) and the representative agreed to make the adjustments. Fast forward a couple weeks later and I still don't see the credit to my account so I call again and this new representative told me that no previous call mentioning a credit was noted. I do have the proof of this 1hr+ call on my phone statement so this shows the unprofessional manner in which their representatives treat and disregard their customers. I ask this representative for the credit and refund which she then states was unwarranted and thus not approved. I went through the bill with her and even stated the facts but without consulting anyone she stated that a credit was still not justified and that "she did not understand why I was fighting for this credit." Why would I not fight when I was incorrectly charged?

There was no other option for me but to dispute it with my credit card company. I received notice that my dispute has been ruled in my favor after I presented the supporting documents to my credit card company. A few days later I received in the mail a letter from WM stating that they received notice of the chargeback from my credit card company and that they will adjust it on my account but they would be disputing it without any statement from us, their "valued customer." This also "may result in an open and/or past due invoice" - which happened just yesterday. I received the screenshotted email attached below stating that my service has been cancelled due to this outstanding balance and I must pay this overcharge or face collection efforts with an agency or attorney. They also cancelled my auto-pay and paperless billing for my other account with them without authorization. I'm not sure why they are being so unprofessional and not listening to their "valued customers" actual concerns. I tried to utilize their chat system on their website but looks like its only available for 1 minute M-F? I thought it was a joke but every day so far I've checked and it still stated their chat is available only from 7am to 7:01am M-F. Shows how much they want to listen to their customers concerns.

Yesterday as I sat in my garage it was heavy trash day for my neighborhood as I heard a truck coming I wasnt sure what it was as I looked out my garage I see the garbage truck come by my house extremely to fast as he went to the coldasac and turned around I walked to the road and asked him he minded slowing down as the neighborhood as children he informed me he was that when he turned the corner there was no kids out so he felt it was just fine doing the speed he was doing I say he was doing easy 25 or better as the argument escalated I walked away and the two guys on back of the truck have the nerve to say to me and a buddy over at my house [censored]img white people find it pretty [censored] that for one there was no respect for any child that may have wondered out in the road after a toy of some sort and that the two guys on back want to talk as they drive away the video I have doesn't do justice for the speed they were going...

The Waste Management Criminals say they picked it up, but they didn't. The green can, full of organics.

The Waste Management Criminals decline to credit the amount, stating my only option is to let them pick it up on a non-standard day.

So I agree with the Waste Management Criminals, fine, it's at the curb, come and pick it up.

But they don't. They screw me over three times, because now they didn't pick it up again. Because they are criminals. I never failed to pay any bill with them, paying each bill upon receipt. But the Waste Management Criminals, filthy scumbag trashbags like the garbage they haul, want to steal from me. Go to the restaurant I paid for 6 hamburgers they give me only 5? That's what Waste Management is. Then they say 'screw you we wont do anything about it'.

Throw all the Waste Management Criminals into Jail!

WM has the worst service ever. They have not picked up my trash for the past 3 weeks. I had to contact them on Monday 7.23.18 and today is Thursday and trash is still out in my yard. I have contact them everyday of this week and CS told me the same crap story "it'll get pick up no later tomorrow" Tomorrow comes, my trash is still sitting outside in individual bags as requested by WM to set them aside on the curbside. I am furious. I do not recommend them to anyone. This issue is not yet been resolve, trash is still outside! Waste management provides crappy service and CS continue to lie after lies.