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1.6 37 Reviews

vPost Complaints Summary

5 Resolved
32 Unresolved
Our verdict: With vPost's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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vPost reviews & complaints 37

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Newest vPost reviews & complaints

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9:42 am EST
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vPost noni juice (4 bottles in a box) 8.6kg total weight on hold for 24 days

After many emails (CAS-2069378-Z7F6F5)and 1605 calls, i was finally informed that above supplement is partially dangerous and over weight limit (should be only 5kg in 1 package), i need to verify if this is not a scam by vPost personnels?

Final resolution is to split package into 2 to meet weight limit criteria.
Why this is not indicated properly in vPost restrictions of prohibited and controlled items?

Best Regards,
Renato

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9:52 am EDT
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vPost unclear info given about the items they claim to be dangerous

first, its expensive.
second, items already arrive at their warehouse but they took days to put it in the account.
third, way too many restricted goods that arent even dangerous. now i have items that they consider dangerous which it isn't so and i think the money spent on it will go to waste and it upset me.

forth, unclear information given regarding the items that they claim to be dangerous. the cust service can't even tell me which items are the dangerous ones. he could only read from the info he received and don't bother to help me find out. He even gave me a wrong information about a restricted item and i have to correct him.

fifth, the customer service agent don't seem to willingly sincerely wanted to help their customer. he said i have to provide the item safety sheet to prove the items is not dangerous. i contacted my merchant. they are so willingly helpful. they wanted to help me send it to vpost directly. but vpost or that cust service agent refuse to provide a email address for my merchant to send. they don't sincerely wanted to help their customer at all.
They don't sincerely wanted to help their customers to save their package at all. All they suggest is discard your items away then the rest of package could be send.
until i ask for other options available that agent then told me the option of returning the package to merchant is available. but it cost SGD23 (postage) + 6.50 (admin fee) to do that. so expensive! who would bloody choose that.
see my point?
they only want you to discard your items away as if it cost nothing. and until i ask the agent for the other options, until prompt him then he give. if not all he suggest is discard it.

vpost sucks! dont use their service! make their profit go down then they will start to improve themselves!

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ClarionOne
, SG
Aug 30, 2018 7:27 am EDT
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I too have just gone through this. Never use them!

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fffeeooo
, US
Apr 03, 2018 7:36 am EDT

I shared the exact same experience as you have, they never give me a response whenever i sent out an email to them. I din have to make a complaint regarding any other customer service before, it was vpost customer service that really made my blood boil for the first time. I have to voice out my displeasure to them and requested to talk to the manager that they will look into the matter. I'm gonna redirect my 'prohibited' items to ezbuy instead, will never ever use vpost again !

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9:37 pm EDT

vPost bad service/poor coordination/lost packages

I have a bad experience with singpost/ vPost service. I have made payment to vPost end up i get this kind for customer service i got log a case to channelnewsasia.com and mediacorp.

Several attempt made to reach shipper yesterday, but still unsuccessful as no one answer the phone.

Can you help to reconfirm if the shipper is now fully aware of the item to be pick up from their end, with all documentation ready and good to go ?
Because if all is good, we are going to get FedEx US to just proceed on arranging pick up without contacting the shipper and this is against our standard policy whereby it is a mandatory to speak to the shipper first prior to pick up arrangement.

We will get our team to reconfirm there is no restriction to pick up this item from US as well, based on your shipping documentation you’ve attached previously.

Thank you and Best Regards,

Zila
Trace

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Update by tenzintoh
Jul 25, 2017 1:01 pm EDT

Dear Sir,

Thank you for your call of 25/07/2017.

As per our Tele-conversation, we have received your consent related to third party courier.

As per your request we have arranged a call back from manager, they will get back to you in next 24 hours.

Thanks you

Yours Sincerely
Rishabh
Customer Care Officer
Customer Care & Excellence
Singapore Post Limited (Reg. No. 199201623M)

----------------------------------------------------------------
Bad service/poor coordination/lost packages USA vPost
Bad service/poor coordination/lost packages USA vPost Contacts & Information
Posted: Jul 24, 2017 by tenzintoh
Package items
Complaint Rating: 0 % with 0 votes
I have a bad experience with singpost/ vPost service. I have made payment to vPost end up i get this kind for customer service i got log a case to channelnewsasia.com and mediacorp.

Several attempt made to reach shipper yesterday, but still unsuccessful as no one answer the phone.

Can you help to reconfirm if the shipper is now fully aware of the item to be pick up from their end, with all documentation ready and good to go ?
Because if all is good, we are going to get FedEx US to just proceed on arranging pick up without contacting the shipper and this is against our standard policy whereby it is a mandatory to speak to the shipper first prior to pick up arrangement.

We will get our team to reconfirm there is no restriction to pick up this item from US as well, based on your shipping documentation you’ve attached previously.

Thank you and Best Regards,

Zila
Trace

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3:09 am EDT
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vPost bad customer service

I made a purchase of 130 hand sanitisers from Bath and Body Works, from the USA, to be shipped over by vPost. There was an advertisement by vPost on Bath and Body Works products, and I decided to link it through vPost.
The items reached my vPost address on 29 June 2017, but got rejected due to it being dangerous under the list of "restricted items".
Sidenote: Under the FAA's detailed study on dangerous products, hand sanitisers were concluded to be safe for flight, and posed no risk for commercial transport.

I replied, questioning their list of restricted items, as well as their misleading advertisement to purchase from the Bath and Body Works products. They failed to reply, until I made a call. They replied with a mail on July 4th, giving me 3 options to proceed with the item. To destroy it, ship it to another address within the country, or ship it back to the manufacturer.

I replied immediately, and they did not reply for 13 days. I had to send another email again, make antheer phone call, before they decided to reply with a phone call.

All in all, they took 18 days to finally proceed with anything regarding this mail, and that is after additional initiatives by me to contact them. No resolution on why the item is regarded as dangerous. Did not bother to explain what caused the delay in response.

Being a subsidiary of SingPost, they are a disgrace to Singapore's designated public postal licensee.

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SingPost CS
, SG
Jul 17, 2017 8:00 pm EDT
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Hi, Benjamin. I understand that one of my colleagues has gotten in touch with you yesterday. Rest assured that we will be following up on this matter. Thanks.

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2:37 am EDT

vPost bad service/poor coordination/lost packages

I bought 5 items from Amazon and had expected them to ship in 1 package. However, Amazon split my purchases into 2 packages. I do not fault Amazon as they probably did not want to delay shipment of all 5 items because of 1 item holding up the rest. 1st Package was received by vPost USA but was blacklisted as "Erroneous" as it contained lithium-ion batteries. I requested vPost USA to return item to Amazon. Sent them return label as well as paid them admin fees to return the package. 2nd Package arrived at vPost USA on the next day. It was also blacklisted as "Erroneous" because it supposedly contained dangerous items. I told vPost USA that the 2nd Package contained only electrical cables and it should not be blacklisted as such. Received a reference "ticket" for tracking purposes. Nobody reverted to me after that and matter was not resolved after about 10 days.
Went online to chat with a customer service officer ("CSO"). During chat, I forwarded her my tracking number for the returned package to Amazon. She said will revert to me within 3 days. Got a second ticket with a different number. Emailed them to give them the 1st ticket number so that there is a link. Silence for the next 3 days. Went back online and ended up chatting with the same CSO. During chat, I told her that they may have made a mistake and sent back my 2nd Package to Amazon instead of the 1st Package. She asked me again for tracking number which I had scanned to her 3 days earlier. Got pissed off and ended chat. Got a 3rd ticket number. Again emailed to them to inform them of 2 earlier ticket numbers. After long frustrated communications, I told them to open my package and take out and dispose of the lithium batteries if there was any in the package and to pack the remaining items and re-list them in my account. Got an email reply (standard reply) without even mentioning anything about my latest instructions to dispose of the lithium batteries. I sent them a stinking email asking them if anybody read my email at all!

Shortly after (I believe one day later), I saw that the "Erroneous" package in my account had disappeared. I thought they had finally sorted everything out and was going to re-list my package into their system after removing the batteries. Happiness was shortlived. I received an email from vPost shortly after. Thinking that they were informing me that they had acted on my instructions, I opened the email with eagerness. To my horror, the email informed me that my 2nd Package that had been blacklisted had already been returned to the merchant several days earlier. I asked them why it was still listed in my account 6 days after they had supposedly returned the item but had not heard from them since. Both my packages had apparently disappeared from the warehouse of vPost USA. I tried to search for my package on their system but the response showed that there was no such package there. I am still waiting for them to tell me what is going on but I am not hopeful that they know what is going on. Can you imagine having 3 different tickets dealing with the same issue and having different CSOs replying to me under the different tickets?

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SingPost CS
, SG
Jul 03, 2017 4:34 am EDT
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We are very sorry to hear of your recent experience with our vPOST service and please give us another chance to help you. Kindly PM us through our Facebook page at www.facebook.com/singpost.cuscare and share your vPOST account number and tracking number. We will get one of our Customer Service Officers to get in touch with you once we have received the details. Thank you. - SingPost

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11:17 pm EST
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vPost suspected rip-off on shipping charges

Date: 26 Nov 2016

Client no.: NA

Description of Incident:
26 Nov - Purchase 7 items from Amazon. Requested to ship to registered vPost account.

5 Dec - Called 1605 for vPost to enquire about my packages. Spoke to the supervisor Vikas. He told me that he is not able to find my vPost account SG-3000-913X . My heart almost stopped. He requested me to send him all the invoices and the emails from vPost to confirm the registration of SG-3000-913X . Sent him all the required documents.

6 Dec - Vikas called to update that he had managed to locate 3 out of 4 packages.

7 Dec - All packages had been found. Total shipping charges quoted to me was $176.94 (inclusive of $58.89 custom tax).

8 Dec - I've sent an email to ask for the waiver of the shipping charges $118.05 but I will pay for the custom tax of $58.89. Also ask for the reason why my account was missing. No reply to my email.

12 Dec - Sent a reminder email. No reply.

13 Dec - Called 1605 asking supervisor Vikas to call back. Till now no one called me.

Resolution:
1) Waive shipping charges. I will bear the custom tax fees of $58.

Invoices
email correspondence
relevant docs

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10:37 am EST

vPost inaccurrate reflection of total cost, poor product knowledge and service attitude of staff

Folks, Vpost is the absolute worst parcel forwarding service EVER and I have used a few such service in my more than 5 years of purchasing stuff from the USA. Despite repeated email and phone discussion with Vpost staff, they were not able nor willing to help or answer my questions, point-by-point, except to cut-and-paste some standard statements that do not answer the stated issues. Let me just sum up into 2 issue to cut the long story short: 1) WRONG reflection of total shipping cost and yet expected the customer to proceed to check out to make payment. The staff simply asked me to trust the system when I pointed out that : SGD 26.14 + SGD49.14 – SGD 13.40 (Bundling Discount) = SGD 61.88 and NOT SGD75.28! By then, you were being held ransom as your packages had already been shipped to vpost's virtual address ! Can you afford not to proceed ? 2) There was NO bundling service at vpost's virtual address. vpost simply pasted the vpost sticker on top of my Amazon boxes and shipped them as they are! It's CHEAPER to use Amazon's shipping service DIRECT! Please refer to my attached JPG for visual evidence of vpost's lousy sub standard 3rd class forwarding disservice. Word of caution: You will regret for using vpost. I have. Google and do your online research, you can definitely find a better forwarding service than vpost, ANYTIME!

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bellei
, SG
Sep 07, 2017 2:39 am EDT
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agree! they have no product knowledge.
first, its expensive.
second, items already arrive at their warehouse but they took days to send the email
third, way too many restricted goods that arent even dangerous. now i have items that they consider dangerous which it isn't so and i think the money spent on it will go to waste and it upset me.

vpost sucks! dont use their service! make their profit go down then they will start to improve themselves!

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SingPost CS
, SG
Sep 07, 2017 8:32 pm EDT
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Replying to comment of bellei

Hi, bellei. We are sorry to hear that. Please reach out to us via our Social Media accounts, FB/Twitter and PM/DM us more details of your feedback for us to better understand your concerns. Thank you.

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1:53 pm EDT

vPost refund issues

They have been delaying in getting back to me with regards to my wife's refund.
They cancelled the bank draft at the last minute and I had to pay a penalty to the bank.
That was 2 weeks ago and they have not gotten back to me. They are also not replying my emails or calling my wife.
The GM called me last but gave empty promises.
CaseID#2067006

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Philip John Price
, US
Aug 27, 2015 2:51 am EDT

Same here

i ordered 4 shoes pairs only got one

despite constant ringing and emails ...no reply

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11:54 pm EST
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vPost non-delivery of package

I ordered some items from Amazon.com on 3 December 2013. When I did not receive any shipment advice from Vpost 1 week later, I realized something must have gone wrong.

I called Vpost on 16 December and was told by Ms Joyce Gagarin to submit my invoice which I did promptly. She replied that the reason there is no information about this delivery is because the shipment address does not belong to Vpost. I was very shocked. The following address was given to me when I registered for a Vpost address:

2960 East Victoria St
c/o Meridian IQ
Compton California
USA

Thereafter I spoke to 4 other Ms Krithika, Joyce, Mary (Supervisor), JC Lopez and Chris. The first 3 persons adamantly confirmed that Vpost has never in history used this address. When i spoke with Mary again, she assured me she would check on this address and I have not heard from her for the next 1 week. When i called for her again, her colleague conveyed that Mary confirmed that vPost has used that address before . Everyone i spoke with 'advised' me to contact Amazon and the USA shipping address to retrieve my parcel. After much chasing, Mary finally emailed today to say there is nothing vPost can do to help.
Now I am charged S$400+ by credit card company for something i ordered as Christmas presents but did not receive. I am totally exasperated. What do i do next? If this case does not involve this big amount i would have let it pass. But i am indignant about the way vPost pushed its responsibility away. Please advice.

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8:57 am EDT
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vPost bad delivery system and bad communication

I received notification from vpost that my item #vs139469614us has arrived in singapore on 12th mar. The email came without an email address to respond or any contact numbers to call. So I waited, thinking that I should be getting the package in 2-3 days. Wrong. They still haven't delivered the item on 16th mar. No news at all from vpost. I gave them a call on monday morning, 18th mar at 8.30am inquiring about my item. After putting me on hold a few times, they told me the item is at marine parade post office. I asked them why nobody sent me any notification? The lady who took my call (winny) didn't have the answer. I asked her to arrange for delivery the next day, she said they need 3 working days in advance to arrange for delivery. That's ridiculous since my item arrived in singapore a week before already. And I was supposed to use it on mon, 18th mar. Anyway, she promised to call me before lunch hour to arrange for delivery date. She never called back. I called 1605 again at around 1.30pm on that day, spoke to hari. He then confirmed the item can be delivered on wed, 20th mar, before 11am. I made it very clear to them that my housekeeper will have to leave at 11am. He confirmed delivery will be done before 11am. I called again on tue, 19th mar at around 11.30am to reconfirm delivery on wed, 20th mar, before 11am and to call my mobile when the delivery guy is at the gate so I can ask the housekeeper to open the gate. On wed, 20th mar, which is today, the delivery guy did not arrive by 11am. Between 11am to 7.30pm, there is nobody at home since both my husband and I are at work, I have made it very clear to them, that's why I specifically requested the delivery to be on wed, before 11am when our housekeeper is around. I made a call at 11.05am, 11.30am, 2.30pm, 4.30pm spoke to winny, sherry, hari, and warren, none of them can figure out where the item exactly. I requested an exception for the item to be delivered in the evening on same day after 7.30pm. Nobody can confirm that, worse, nobody can tell me when they can get the item to me. The thing is, I really need the item urgently and I was supposed to use it on mon, 18th mar then also I need to bring it for my travel on thu and fri, 21-22 mar. It was a very disappointing experience and I swear I will never ever use vpost service again. They have very very bad communication system internally, for example they cannot call their delivery team, nor the delivery guys. So they really don't know the whereabouts of my item. They communicate via email only. I cannot believe any person working in singapore doesn't have a mobile phone, so the excuse that they can only contact each other by email is a complete #ic excuse to me. Vpost you need to improve your service, else there is no reason to use your service anymore, there are other courier services out there with much better service and similar pricing. And you still need to confirm to me when am I going to get my item. Frustrating and I regreted so much that I have used their service this time.

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11:15 am EDT
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vPost singtel bill made via vpost portal

Caseid#675395

I have been a loyal customer who regularly made online payment of my singtel bills via vpost for several years, ever since vpost has launched their utility bill services.

A payment of $375 was made online via vpost to an incorrect account in december 2013. To my horror, I was informed by singtel that I did not make payment. I checked vpost and noticed that the account number was incorrect. How come I could make payment to wrong account number after so many years?

I called customer hotline and and they told me that they will look into this - they send me reassurance email telling me that refund/transfer to right account is underway. Today 'march 19th' - I checked with vpost and they told me that they cannot refund/transfer my singtel bill payment to my correct account which I had been paying for years. Why the confusion? Why is vpost breaking their promises? Where is consumer justice? Where is the 'lemon law'? Is it valid and extended through paying online bills through vpost portals?

Vpost should look into resolving loyal consumer matters. Nobody wants this to happen...

If the vpost is so reliable, why are they converting to mbox that focuses on bill payment? $375 is a big utility bill for me to pay and to put my faith and trust in vpost, and I get this lousy disappointing reply in mar. Now the payment was made to a 'phantom account.

I would now consider to queue up at singpost office and irritate the front desk counter who would have to put off with this paper work because vpost is irreliable. I got 'played out' by vpost who was my trusted utility bill vendor for many years.

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12:09 am EST
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vPost unacceptable shipping charges and service standards

I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from amazon us and ebay us. I have been a loyal vpost customer using their forwarding service to have my items shipped from their us address to singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a ebay seller at s$70 and the item was shipped to my vpost us address. I was shocked to find out that vpost quoted me a total of s$184.84 to ship the item to singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the ebay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of colorado. They quoted me s$71.95 when my ebay merchant only charged me at s$32! I also ask vpost to quote me if I were to forward the item to my comgateway us address which is also in oregon as vpost us address. They quoted me s$57.82 when interstate shipment from colorado to oregon is only s$32! I felt i'm at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that i'm engaging vpost on shipping my items for the following reasons:

1. Unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. Unreasonable shipping charge upon request to have the item send back to sender. My sender only paid s$32 to ship from colorado state to vpost at oregon state and vpost is quoting me s$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. Unreasonable shipping charge upon request to have the item forwarded to another us address which is located within the same state of oregon. As mentioned, sender only paid s$32 to have the item send from colorado state to oregon state, and vpost is quoting me s$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. Unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. Unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. Slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

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10:17 pm EST
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vPost unreasonable charge

Unbearable shipping experience with vpost

I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from amazon us and ebay us. I have been a loyal vpost customer using their forwarding service to have my items shipped from their us address to singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a ebay seller at s$70 and the item was shipped to my vpost us address. I was shocked to find out that vpost quoted me a total of s$184.84 to ship the item to singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the ebay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of colorado. They quoted me s$71.95 when my ebay merchant only charged me at s$32! I also ask vpost to quote me if I were to forward the item to my comgateway us address which is also in oregon as vpost us address. They quoted me s$57.82 when interstate shipment from colorado to oregon is only s$32! I felt i'm at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that i'm engaging vpost on shipping my items for the following reasons:

1. Unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. Unreasonable shipping charge upon request to have the item send back to sender. My sender only paid s$32 to ship from colorado state to vpost at oregon state and vpost is quoting me s$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. Unreasonable shipping charge upon request to have the item forwarded to another us address which is located within the same state of oregon. As mentioned, sender only paid s$32 to have the item send from colorado state to oregon state, and vpost is quoting me s$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. Unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. Unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. Slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

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1:12 am EST
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vPost - bad service, cannot locate your item

According to ups, my item arrived vpost usa on december 5th, 2012. To date, I haven't received my item. When I called vpost customer service in singapore on december 8th, they told me that my item should be recorded in the system on december 10th because holidays seasons. However, I didn't hear from them so I called again on december 11th and they told me a...

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2:16 am EDT
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vPost entrapment

Do not use vpost and expect fairness from them.

1) everyone i'm in contact with are not remotely singaporean, sounded like and names are very philippinos! Why are we paying to feed foreigners who only care to suck our hard-earned money to bring back home, making our country poorer in the process?
2) spin us around wasting our time with fake support till the holding period and we have to pay more or totally drop our packages at the collection center after 30days if we keep tussle with them?

Do not use vpost unless you "die die" must use their delivery.

I'm a victim of their ploy of "delay tactics" and I hit the holding fee period, and not the same person is contacting me every time and nothing is done at their end. Will not use vpost again! Singpost has truly gone down the drain!

See the attached mails for full story if you like. Bye and take care!

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9:00 pm EDT
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vPost bad service

I’ve ordered a kindle from amazon recently using vpost service.

First they gave me a wrong email address to forward my invoice then when my package arrived at vpost usa they told me there's no need to do anything despite I got an email asking me to log in to declare. After a few days, I still didn't hear from them, I log in to declare and paid up for the postage.

Finally, the package arrived in singapore, from then on it took forever to reach me.

They'll repeat & respond like a robot. Delivery is 5-8 days from payment of your postage, then day 8, I called twice once morning then afternoon, they guaranteed it'll reach me before 6pm that day, no package. After that I called everyday to follow up and get the same answer, the item is with the courier, we will follow up etc. When ask which courier, they don't know, said likely is speedpost. Can they tell if the item is already out for delivery? No. So what do I do now wait forever? Then she told me maybe they got too many deliveries to handle (is that my problem?) and that she already put it in the system that my item was delayed & waiting for respond.

When asked to speak to a manager and can they give me a name; they said they cannot disclose name. Call again they gave a name this time, but the manager refused to take the call and they'll forward the call to a senior officer for delivery, the call never went thru, was put on hold forever. Called them again, same thing ta-chi to the senior officer for delivery and put me on hold again.

So now what? Can someone advise me what shall I do now? I'm lost.

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fffeeooo
, US
Mar 26, 2018 10:07 am EDT

I also had my 'fair share' of the nonsense that the vpost had given me for the past 1 month. I've ordered 3 cosmetic items and had them shipped over to USA vpost warehouse, the merchant stated they had already sent the items over and I only got the notice from vpost almost a week later.

Then they told me my items were considered as prohibited items, when somebody that i saw online ordered the same items and got them delivered through the same vpost ! I asked them why are the items prohibited and they just plainly said it's considered as cosmetic, this is just ridiculous considered that it's a shipping company and prohibiting cosmetic is like cutting off your own source of business...

But anyways i considered myself unlucky and asked what can i do with it. They told me to send a safety product sheet from the merchant side and they will review if the items are safe to be shipped over. A week later I sent the data over, then got no reply for days, not even an automated reply saying they have received my email. It was until I called and voiced out my anger that the customer service person said will give me a reply. Then the next day they told me the items are still considered as prohibited, I seriously don't even know if they have even bothered to check the data I've sent over !

I later sent another email to vpost saying that i would like to have the items delivered to another courier service, again, no reply for days until I called their hotline. The most silly reply i received was because I did not send them the merchant invoice in an 'attached' form when I've already keyed in all the information inside the email. I asked what did they mean by 'attached', is it to copy paste the information into a word document and send it to them, they said yes. This is by far the stupidest thing i ever heard. I said all the info were already inside the email, what for do I have to send an attachment ?! And it wasn't even stated as a requirement previously by vpost ! They told me they have to follow guidelines. Seriously, what kind of idiotic guidelines are these !

Now my items are still in vpost warehouse... don't know what are their fates going to be like under the lousy vpost hands.

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Yvonne Mohan
, US
Dec 21, 2017 9:57 pm EST

It is very clear they have no intention to improve their services. With so many complaints going as far back as 2012, five years passed and things are no better. It will definitely be my FIRST AND LAST shipment with them. Call centre is in India and yes, they read off a script - "wait for 3 working days for the system to update".
I had ordered 3 items from Amazon and Amazon was very prompt with their delivery and shipping confirmation. They have delivered all my 3 items to VPost US address and a week later there is still no update in VPost system. Called the customer service and I get the same reply -"wait for 3 working days". After numerous calls to them, they said all items are delivered but could not locate one of my parcels and yet they are telling me to wait for 3 working days when I need these to arrive before Christmas! Asked to speak to the manager and it took 2 days for the manager to call back. Manager agrees to give me a goodwill discount of 15% valid for 6 months. I asked if I can use the x'mas promotion of 30% and the goodwill discount together and the answer was "No. You can only use 1 voucher at any one time. You can use the 15% on your next shipment." I asked her if she thinks I will ever use VPost again? The manager's reply was "I am sorry, that's our company's policy." Then she offered to increase the goodwill to 20% with a validity for 1 year. I repeated my question to her asking if she thinks I will use VPost again? Again she says sorry.
Told her I wanted to speak with her senior and she says she will get someone to call me back. I told her this person will need to call me back on the same day. She said latest by tomorrow.
Guess what? The call never came and it's been a week! I've decided to ship the cheapest method without any of the goodwill or x'mas promotion last Monday. VPost only confirmed shipping it out 2 days later.
I had to tell my kids that they will not be receiving their Christmas present on time this year due to some irresponsible company who is not responsible to their customers and is very bad at managing their services and logistics. I don't even know if it will ever arrive into Singapore and if so, when will I get it. Thank you V-Post for disappointing my kids' Christmas!

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K_C_Ng
, SG
Nov 03, 2017 6:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Absolute agree with Vpost very bad customer service. Actually I won’t even use customer service to describe them. They do not care about customer and do not care about service. You can complain about them but no action will be taken. It will fall on deaf ear. I had never received their notification about the arrival of an item that I had purchased in the US. Despite showing them a list from mail box with all their advertising emails except for the important email notify me of the arrival. The only mail that came was an email reminding me of final payment. I was shocked to see that Vpost is charging me $96 to send the item to Singapore. The item I bought was 2 bottles of vitamin costing only US39.95! They told me this is warehousing fee due to none payment. They won’t hear anything more about it. I did not even find out about the cost to pay them until after I have declared the item for custom. By which time it is too late as if you don’t pay them, they are free to dispose of the item. I will not use their service again, better to pay a bit more to the merchant to have the item shipped directly to you at least you will receive it.

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bellei
, SG
Sep 07, 2017 2:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bad experience too
first, its expensive.
second, items already arrive at their warehouse but they took days to send the email
third, way too many restricted goods that arent even dangerous. now i have items that they consider dangerous which it isn't so and i think the money spent on it will go to waste and it upset me.
vpost sucks! dont use their service! make their profit go down then they will start to improve themselves!

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SingPost CS
, SG
Oct 10, 2016 6:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

@Ltfvp Hi. We are sorry to hear of your service experience. Nonetheless, let us address you concern by sharing with us your contact details - email and mobile. Alternatively, you may raise an official query at our website at: www.singpost.com/contact-u... Thank you.

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Ltfvp
, US
Oct 09, 2016 10:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi all, I had the same situation as bentan01 too. My parcel was delivered to Vpost China warehouse and delivery note was endosed. I call up customer service to check and initially I was told that parcel was recieved and was mis-placed and they will check and come back to me in 2 to 3 working days. After numerous call and email, the last CSO told me that they never rec'd the parcel at all. WTF! Double standard reply. Now i need advised on how to file for claim against them and ask for compensation.

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veep
, SG
Aug 15, 2014 5:48 am EDT

Can anyone tell me if there is a way to complaint the customer representatives?

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veep
, SG
Aug 15, 2014 5:45 am EDT

My recent experience with Vpost. My item arrived in Singapore on July 29. (16days ago). I called Vpost on day 14 to request a delivery, the call center representatives were extremely unhelpful and irresponsible.
The first excuse they give to me is that "due to bad weather" come on we live in the tropical climate, it rains!
The second excuse they gave to me is "they can't locate my parcel for re-delivery".
The third excuse they gave to me is because I put "#" in front of my unit number, and it has caused confusion for the delivery team.
I still have not received my parcel, I asked to speak to their manager or how I can file a complaint about this ridiculous customer service, they refused to give me that information.

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Bentan01
, SG
Jul 18, 2014 3:47 am EDT

I have similar bad experience with vPOST. Items lost in US warehouse. I was not notified. Called and sent emails to them on 3 different occasions only for them to tell me that items confirmed loss in their US warehouse.

Offered to compensate only 50% of declared value and shipping charges.Non-negotiable.

Refused to investigate why items can get loss in their warehouse. Poor internal control/ process. I suspect staff fraud but vPOST refused to inform me what they had done to plug the gap.

Will never use vPOST again... individual complaints not effective. Not sure if all consumers suffered bad experience with vPOST should group together and gave them back a "Big" one.

Very disgusted with vPOST

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BONGSKI
, SG
Feb 12, 2014 6:01 am EST

I LOST MY ODER AT VPOST UK. THE VENDOR DELIVER IT LAST SEPT 2013 WITH PROOF OR DELIVERY BUT NEVER REACH SINGAPORE UNTIL NOW. LOST IN WAREHOUSE?

ComplaintsBoard
J
7:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

vPost non delivery & poor responses/follow up

Vpost really is great disappointment. Procured 2 items from amazon recently, 2 items arrived at vpost sg on 28 & 29 nov11, one item was delivered 6 days late. The other item (kindle) is still at processing center till to-date (12 dec 11) and I have being calling vpost hotline daily for status update but no available. Till today they're still "locating" for my item. Nobody from vpost bother to call to update the status & propose any resolution if they can't find my item. I have lost of words to discribe vpost services... There pledge of service are reliable, on-time & value for money is utter rubbish? Not reliable, not on-time & I don't they are value for money too!. Pls don;t ever use vpost service.
Regards,
Jeffrey foo

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SingPost CS
, SG
Oct 16, 2016 6:17 pm EDT
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@choob Hi. We are sorry to hear of your service experience. Nonetheless, let us address you concern by sharing with us your contact details - email and mobile. Alternatively, you may raise an official query at our website at: https://www.singpost.com/contact-us/service-enquiry. Thank you.

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choob
, SG
Oct 16, 2016 8:10 am EDT

Terrible service. Post man frequently does not deliver or even leave a notice of delivery. Almost had a delivery destroyed as I did not receive first or second delivery notice. This almost always happens with bulky items. Suspect the post man cannot be bothered to deliver the item to your doorstep and claims that no one was home to receive package (which is a lie). This has happened multiple times, around 2 out of 3 deliveries. Also they will not arrange for redelivery and expect you to go pick it up from a post office (or worse, their sorting centre if it was unclaimed for over 10 days).
I bought a razor cleaner which contained alcohol, which they claimed was hazardous because it contained alcohol. I can understand that. So I ask for an email to state item and quantity that they are discarding as my package had multiple items and I did not want them to discard the wrong item. They never bothered to do so and a few days later I received an sms that they had discarded an item.
All in all, terrible service, horrible communication and to top it off all, expensive and slow shipping. I have approached their concierge service multiple (3-4 times) to have bulky items such as furniture shipped and have been denied every single time (they claim the vendor won't sell directly to them), so what's the point of vconcierge then? What's the point of vpost even if places like Sephora.com won't ship to vpost?
They also tend to charge by volumetric weight, so even if your item is light, don't expect that you'll save on shipping costs.
My advice: Save your time and money and use another service or have items shipped directly to you. Even if you do end up saving a little bit of money, chances are you will need to collect your own package or run into delays or other problems and it will NOT be worth it.

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Stanley71
, SG
Jan 10, 2014 1:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Totally upset with VPOST. Amazon packaged my Drill bits which are long but with 50 cent cross-section each into a box of 21x70x48cm. VPOST wants to charge me SGD142.62 shipment fee when my drill bits only cost about SGD$40. Called VPOST hot-line 3 times: 7 Jan, 8 Jan and 10 Jan. The 7-Jan and 8-Jan operators said that they will do whatever to help me and ask me to wait for 3-days in which no officer called me and they even did NOT log my requests into the System. VPOST is unwilling to help with re-packaging and simply ask you to discard the items (easy way out for VPOST). From hereon, please make sure that you shipped directly from Amazon because when I check, VPOST actually charged even more than Amazon direct shipment to Singapore. And do NOT count on VPOST service when you are caught in sticky such as mine. I cannot believe that VPOST is part of Singapore services because it is comparable or WORSE than what you can get from worst of 3rd world country. This is totally a shame. Remember to ask your Vendor to ship straight to Singapore and do NOT ship through VPOST... You will save $$, get your package faster and you get less pain handling VPOST. I will not ENGAGE VPOST anymore...

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mrjohn112233
Manhattan, US
May 31, 2012 11:38 pm EDT

Wow, I thought I was the only one with these experiences. Vpost has never delivered any of my packages on time, sometimes they come and sometimes they don't, and when i call the customer service hotline they always give me the same line: "we will check with the relavent department to locate your packages" (They say this over and over again, like they are reading from a card or something), then they ask me to call back later in the day. When I call back a new person answers the phone but tells me the same thing: "we will check with the relevant department to locate your packages". This usually goes on for about a week or two until they finally deliver. So although they say the try to deliver in 5-8 business days, in reality is really 15-18 business days. Maybe the delivery estimate on their website is a typo!

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vpostisbad
, SG
Mar 14, 2012 8:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Recently I ordered a Kindle from Amazon using VPOST service. First they gave me a wrong email address to forward my invoice. When my package arrived at VPOST USA they told me there's no need to do anything despite I got an email asking me to log in to declare. After a few day, I still didn't hear from them, I log in to delcare and paid up for the postage. Finally, the package arrived in Singapore, from then It took forever to reach me. I called them everyday, they always gave the same reason, item is with the courier, we will follow up etc. When ask which courier, they don't know, said likely is Speedpost. Can they tell if the item is already out for delivery? No. So what do I do now wait forever? Silent.

When asked to speak to a Manager and can they give me a name; they said they cannot disclose name. Call again they gave a name this time, but the Manager refused to take the call and they'll forward the call to a Senior Officer for delivery, the call never went thru, was put on hold forever. Called them again, same thing ta-chi to the Senior Officer for delivery and put on hold again.

So now what? Can someone advise me what shall I do now. I'm lost. Keep quiet and wait forever? Call them everyday and scream?

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santeira
, MY
Jan 01, 2012 10:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

Strongly agree. I, m from Malaysia, and I bought a rare CD from Amazon Japan for the cost of USD 27. The item has arrived at their Japan shipping center on Nov 30, but they didn't update my invoice, meaning the product is lost. I've sent 10 emails asking for explanations and refund, but as of now they're giving the silent treatment. They're the worst shipping agency I've dealt with, they don't even bother to reply customer's emails. It's safe to say that VPost is a scam and nobody should use their service. No business ethics and no responsibilities. Today is Jan 1, 2012. Imagine the disappointment.

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Jochew
, SG
Dec 27, 2011 6:16 am EST

Agree! Have been calling them for days- hotline is totally dead, left an email no reply. Called Singpost to raise my issue- no follow up until i call and scream again ( at the end they are pushing fault to Amazon and even demand numerous photos for me to support my claims, lucky been a Singapore- I have capture those photos before opening the boxes etc). Amazon was so ready to help and even allow replacement without any photos, where Vpost is the one whom demand this and that). Vpost is going to charge me $147 dollars for their proclaim volume weight of 16.4kg while actual 3 items weight only 1.6kg plus . Below is my email to Vpost for them to follow up and wait for their decision whether to refund me a $2! and a free delivery of the broken items. It's my first and last time with VPOST - this is Singapore service standard! By the way is this a government organisation?

Hi Donna

As spoken earlier, i need proof to assure me on the decision why USA- VPOST should charge me a ($12) repack service fee for the volume weight (16.4kg) indicated by USA-Vpost - photos of original Amazon box and shipping/delivery documents from Amazon/Vpost must be forwarded to me as supporting documents for verfing your charges. I have weighted the repacked box along with the 3 items and their actual weight are about 1.7kg, including the box- beside so i was charged a actual weight of 2.1kg. Hence for this order-VS115349339US, i was overcharged for a repack fee and actual weight of the items.

In addition, i have received a broken item-"Diaper Depot" from this order-VS115349135US. Though it was nicely packed by Amazon with bubble wraps. Amazon was kind enough to offer a replacement by sending the replaced item to USA-VPOST, currently pending of my advise on the delivery. I am not going to pay for the delivery charges of the replaced item - shipping from USA-VPOST to my residential address (Singapore). Since the fault lies in the mishandling during delivery and i am not liable for it.

Information of the USA-VPOST orders:

Shipment No.

Merchant

Value

vPOSTUSA

Weight Charge

Fuel Surcharge

Promotion Discount

Base Charge

(SGD)

(SGD)

Sub Total-Wgt & Fuel

(SGD)

(SGD)

VS115349339US

Amazon.com

USD30.00

0

38.88

9.72

48.6

10.15

38.45

Description :

Baby Products ; Clothing and Accessories ;

(actual Wt 2.1 kg; vol wt 5.4Kg)

Days old: 2 (09/12/2011)

(Chargeable Wt 5.4 Kg; min 0.5 kg)

Repack Charges

Add: $12 svc charges

12

Original chargeable $147.60 (16.4kg); Savings $87.00

VS115349135US

Amazon

USD50.00

0

48.96

12.24

61.2

12.78

48.42

Description :

Baby Products ; Home and Kitchen ;

(actual Wt 2.8 kg; vol wt 6.8Kg)

Days old: 0 (11/12/2011)

(Chargeable Wt 6.8 Kg; min 0.5 kg)

Supporting Photos

- as attached

**broken.

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vPost contacts

Phone numbers

1605 1499 More phone numbers

Website

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