[Resolved] Vital Chek / slow and useless
I ordered an expedited birth certificate from this company and paid for overnight delivery service. First they required me to fax additional proof of identity even though I had given them my ssn as requested. Next they waited until the next week to inform me that they had an issue with my identity documents. I realized then that the writing was on the wall so I made the trip to the clerk's office and got the birth certificate on my own. It took vital check two weeks to get my certificate to me. By the time they did I had already obtained my passport. Don't waste your time or money with this company. They are just about the check and not about the vital. It's easier and cheaper to do it yourself.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
VitalChek Network Customer Care's Response, Dec 17, 2010
Dear VitalChek Customer,
Please contact me at [protected] Ext: 6879 regarding your experience with our company. We value your feedback and we would like to see if we can do anything for you regarding the order you placed with us.
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