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Virgin Mobile Cyclops Cell Phone / sales scam!

1 Mansfield, OH, United States Review updated:
Contact information:
Phone: 888-322-1122

I purchases a Virgin Mobile Cell phone recently and when I tried to activate it, I was told that it was not unlocked. I went to the store, Target, that I bought it from and they tracked my sale and showed me that my phone had been activated on the day of the sale,1/21/09. The Customer Service girls contacted Virgin Mobile at [protected] and was then referred to [protected]. The representative told Target to either refund me or give me another phone and the persons in the from office would not give the Customer Service girls the VCD# that she needed to do this.The representative at the 800# told me that he would investigate the problem and to give him 24 to72 hrs before I tried to activate my phone again. It has been a full week and still nothing has been done.

I am disappointed in both parties of this situation and I am out the cost of the phone plus a Top Up card that I purchased at another place. At 61 yrs of age I can not afford to throw my money away. Disappointed in Mansfield

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Comments

  • Ev
      17th of Apr, 2008
    0 Votes
    Virgin Mobile/cyclop - customer service
    Virgin Mobile
    United States

    A customer service representative promised me that I would receive compensation for every day I was without service. When I called to get it, I was told that it was misinformation and I would receive bonus minutes that would begin at the end of my
    monthly minutes. That was also incorrect. When I called back to find out why I was not getting what I was promised for a second time, I find out that once again I was given misinformation. Not only that, but my plan was terminated early and the bonus minutes began. The bonus was
    half of what I had paid for. I think that it is extremely poor customer service when you keep getting told "I'm sorry, but that
    information was incorrect, we can't do that", and then just left hanging. My money was just taken from me and all I hear is I can't do anything about it. I know this is totally wrong and I would like either my money reimbursed or my coverage.

  • Ga
      9th of Sep, 2008
    0 Votes

    I have been hit with the same scam from Virgin phone, Wal-mart makes money through them, and I am going to take Wal-mart to court.

    Virgin advertises 5 cent a minutes, then it turns out to be 33 cent a minute if you look at it with other tricks they use to get people to make them rich.

    Virgin phone say they bill a minimum of 36 second, but in real life they charge more than that. I talk less than half a minute just to ask my sister in law for where my brother is, so quick seconds turns to be 1.03 minute.

    Both Wal-mart and Virgin Phone should be penalized by Attorney General.

    Please Officer, take them down.

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