For me speeds vary from poor to abysmal (files recently downloaded at around 25kbps, poor, to 4 (yes 4!) kbps - slower than dial-up, abysmal). Many contacts on-line and via e-mail, but were all completely unhelpful I feel. They just kept sending me a standard reply telling me to check my wiring, filters, system etc, even though I told them time and time again that I'd done this. Anyway, I've just canceled (30 days notice) and asked for a MAC code. When I canceled they didn't even ask me why. E-mail has just been down for 3 days... No proper apology and no mention of 3 days refund yet. My advice is do not use Virgin Media.