After spending three sessions on hold waiting for someone to answer the phone, 150 minutes, 90 minutes, and 90 minutes, without getting through to anyone, I finally found a local reseller, even though I purchased the monitor online. So i'm paying them for their time to handle the warranty repair for me. I can only hope that it comes back to me, eventually. But from what I can find, I'm not hopeful. If it comes back in working order, It's getting sold.