Viagogo / take that ticket provision
Tickets were booked in October 2016 for the event on Friday 19th May 2017. We have waited patiently for delivery of the tickets.Today, 3 days prior to the event my mother received an email saying that the transaction had been cancelled as tickets could not be delivered. The refund will not arrive in time for us to make another purchase. The order on the website under her account still says the order is confirmed still.
If tickets cannot be delivered, even though we have paid for delivery, there is no reason why we couldn't collect at the venue or change to an email ticket.
P~lease respond asap
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