Vauxhall Motors / refund / compensation
This letter was sent to Mr S Norman and Justin Woodcraft. However it was returned in the post. We had previously been dealing with MR Woodcraft regarding this issue however as you can see the issue was not fully resolved.
We have collected my Astra SV16YTZ from Bristol Street Motors (BSM) Sunderland, we had an ongoing complaint with a misfire on the engine and brake failure. After nearly 2 months Vauxhall eventually instructed BSM to have the engine repaired under warranty yet I still had to pay for the brake vacuum pump. As this is a non-serviceable part it should be covered by Vauxhall warranty.
As previously discussed Mr Todd from BSM said the car brakes failed due to oil contamination however the car had received a full service approximately 1000 miles previous and the only way it could get contaminated was by the misfire of the engine as agreed by Vauxhall by replacing the engine. This vacuum pump has failed and its down to the manufacture of the vacuum pump not the customer. If the vacuum pump is failing at 28000 miles how is going to work when the car has 128000 miles and no oil in the engine. (I have had many part ex cars come in with no oil in the engine.)
BSM has had my Astra for nearly 2 months, a car I was unable to sell. I feel that the customer care I received from BSM was very poor. Mr Todd at one point asked me when I was going to take my car away. Also on collection the car was dirty and had oil marks on the body work.
Therefore, I would like to be compensated for the stress and poor customer care as well as the part I had to pay for.
Vacuum pump £333
Compensation £1000 (This compensation should be charged to BSM for bad customer care)
Please have this paid into my account
Sort Code - 40-43-24
City Leasing limited
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