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Valore Books / fraud

1 United States Review updated:

I shipped books to them and received an email back that the most expensive book I had sent them was an instructors book(it wasn't I have the my original purchase invoice) and that they had recycled it.

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  • Va
      13th of Nov, 2009
    0 Votes


    I am sorry to hear that you are disappointed in Valore's buyback program.

    Can you please respond to this message or email us with your order # to to have a supervisor look further into this issue?

    Best Regards,

    The team at

  • Di
      20th of Feb, 2010
    0 Votes

    I have had the same problem. I sent in one text book and they shredded it saying there was highlighting which there was NOT! Also, at the same time I sent in another book and they claimed it was lost in the mail then changed their story to it was a teachers edition which it WAS NOT! I am attempting to begin a lawsuit to shed some light on these frauds.

  • Pu
      6th of Oct, 2010
    0 Votes

    please avoid -- valore books- this was my first time use them and it will be the last. the book i received was in terrible condition but was advertised as "like new". they have refused to refund my money. i will be sure to tell all my classmates and my college administration not to recommend this website to anyone.

  • Ar
      3rd of Feb, 2011
    +1 Votes

    Vallore Books, is the most difficult site to get through.Somehow even in their business hours, they have a recorded message saying "you have reached valore books after business hours"? Are you kidding me its a thursdat morning, 9:29 am EST.

    Wonder whats happening??

  • Mw
      12th of Feb, 2011
    0 Votes

    I had a major problem with Valore as well.

    I paid the fee to rent the book I had a bit longer and sent it back in the middle of January. The return slip wouldn't pull up from their site, their "customer service" was completely useless and so in the interest of getting it off of my plate, I decided to ship the book via UPS. The book was sent back to me from UPS weeks later and after the return deadline. It should also be mentioned that I had never received an email referencing when the book was due initially or when it was due after I made the rental extension. I did however, get the final email telling me that I was being charged for the full price of the book. When the book was finally shipped back to me from UPS, I called Valore and was told that I had to send documentation that I had shipped it via UPS by a certain date. I explained to them that I had thrown away the UPS box and shipped it from a UPS store, and therefore couldn't find my tracking number to get documentation. Not only wouldn't they agree to take the book back and return my money, the two people that I spoke with were extremely rude about it. I figured that if they were going to screw me they'd at least do it with a smile, but it didn't sound as if these two people had a pleasant bone in their respective bodies.

    You would think that a fledgling company trying to build brand loyalty would be able to see the forrest for the trees. I am in my second semester of business school with hundreds of other students. The business that I stood to give them over the next two to three years myself and through recommendations would have far exceeded the $150 that they pried from me for the aforementioned book. As it stands, I will never use this site again and will recommend to everyone I come across to steer clear as well.

  • Tp
      10th of Feb, 2012
    0 Votes

    Just received an email from Valore Books stating that the box I sent arrived opened, but the book was missing. I don't believe that this is true - why would someone open the box take the book and put the invoice - used to contact me- back in a box...why would the post office deliver an opened box? I sealed the box tightly and so I don't believe this excuse. Do not use this company. I filed a claim with the Better Business Bureau.

  • Ti
      9th of Apr, 2013
    0 Votes

    THIS PLACE are scam artist...BEWARE...they did the same thing to me I sent them over $800 dollars in good condition books and they only excepted one which was the cheapest and Im yet to see a check for that...Its not there decision what happens to our books they belong to us not for them to recycle...Im reporting this company

  • Sh
      29th of Nov, 2013
    0 Votes

    I shipped them three books...none had anything wrong with them...they only accepted one saying the other 2 were in disrepair and I have never received the other two back...after reading the other complaints I am assuming they would claim to have shredded them...I will call the BBB over this because anyone knows they should never, never shred them they are not theirs to shred...they did not pay for them so they do not own them and I never gave them my permission as the owner to do anything with them but send them back. This is theft at the very least.

  • Es
      12th of Dec, 2013
    0 Votes

    I am also the victim of the valorebook scams .Today I received the email from them that the book i returned was not accepted because of condition .Of course that was a lie, the book I returned was in excellent shape I hardly used that book .The irony here is book was about fraud and fraud examination.I am going to fight for my money already called my credit card and will try to stop payment.I hope somebody will read this and will not make same stupid mistake as I did.

  • Jo
      30th of Dec, 2013
    0 Votes

    I had a similar problem this week. I retruned two books, one which was never even used. I received an email saying it was not accepted as a return because of marking or damage. Totally false!! Books were as rented. This is a scam and this company has done this numerous times to numerous people.
    I haver rented books for years with no problems. Be careful if renting from there.

  • Wi
      31st of Dec, 2013
    0 Votes

    I notice that the last comment was posted less than 24 hours ago! The Valore website makes a lot of "Extra Mile Guarantee" promises but clearly they do not deliver.
    They acknowledged receipt of my book and payment pending 7 days ago. They "guarantee" payment in 1-2 business days. I recognize that it is the holidays, but since they were open to accept my book on Christmas Eve, and their website states they are closed only on federal holidays, I expected payment this past week, only to be disappointed.
    Customers also have to dig to find a valid customer service email address.

    Stay far, far away from Valore. The web is loaded with complaints about them.

  • Ks
      20th of Jan, 2014
    0 Votes

    Returned a rental book before due date. Valore indicated they received but refused. They did not send me a notice nor did they indicate there was a problem with the book, they charged me for 30.00 more then what the price of the book was if I had purchased it. I returned the book before due date but was charged 92.16 for a book new would be no more than 63.13. I contacted Valore, the representative had no idea why it was refused. The book was not rented through Valore, it was rented through College Books It is clear that there is some major fraud going on with Valore. They did not send the book back and they clearly are scam artists. Even the representative suggested I contact my credit card company to dispute the charge. They need to be put out of business. College Book Direct needs to also be indicated a perpetrator in this scam

  • Re
      19th of Feb, 2014
    0 Votes

    This website/company is a scam and that is how they make their money. I am surprised no one as been able to close them down yet. If you read this before ordering/selling a book to/from them, DON'T DO IT! I have been screwed by them twice, and they dodge all communication regarding complaints. They need to be sued or fined or something...

  • Ja
      15th of Apr, 2014
    0 Votes

    Valore books said they sent me a book but never did. I has to do an investigation with my bank and I was refunded the money. I had to rent the book from another company. When it was time to send the book back valore sent me a label and without thinking I sent the book to the wrong place. I contacted valore and told them I sent the book to them by accident and they would not help me in any way and made it so hard to get this problem solved. I was charged over $200 for the book that valore is keeping that I owed to the other company. They will not send me my book back and are being so rude and will not help me in any way. Do not use valore. They are the worst company ever and they take advantage of ther customers whenever they can.

  • Sh
      13th of Jun, 2014
    0 Votes

    I would like to collectively come together and file a class action do we get this ball rolling!?? This is theft of services and without going into detail here because it's similar to above posts, I am a victim as well! Valorebooks... BEWARE I have a CRJ degree and work for an attorney, it's only a matter of time before this plan to recoup what you owe all of us (your customers) comes into fruition!!!

  • Se
      26th of Jun, 2014
    +1 Votes

    same with me I returned my marketing book 2 weeks ago in the same condition i received the book ( i barely used the book) i go today to my bank account and see a $105 charged to my card with a follow up email from Valore books saying We received your rental back at our warehouse. Unfortunately the return was marked "not accepted" for either damage or for being the wrong book. Please contact us for details. We have charged the credit card you originally used to replace the rental(s) below. I want something done about this because im pissed

  • Tk
      15th of Aug, 2014
    0 Votes

    This company is a complete scam. They keep books that you are trying to sell for 45 days before they say they will send them back even though they are in perfect condition. Not sure if I will do it, but I have heard of people creating multiple orders and then SEND THEM BRICKS so that they would be stuck with the postage.

  • Lo
      11th of Sep, 2014
    0 Votes

    I placed an order on the 14th of August and i used the standard shipping method as my class, as at that time was not going to start till the 29th. According to the information there, standard shipping method should take two weeks or a little more. It was never stated there that this shipping method is uninsured nor untraceable. As at today, the tracking number of the so called item says accepted at a particular USPS facility since the 19th of August, When is the rented book going to get to me? I called valorebooks and I was told to contact the sellers, I did and the sellers told me to direct my questions to valorebooks. Eventually, one of the customer service representatives of valorebooks forwarded an email received from the seller that the shipping method used for the item was untraceable and uninsured? Why was that not stated on valorebooks website? Therefore my money could not be refunded. Can you imagine? Am I meant to be liable for an item that I am not even sure was sent in the first place? I called all the USPS post offices that might have been involved in the chain of delivery and none had a record of the item. A case was even created and was later closed as no one could say where the so called mailed book was or if it was truly mailed. So at the end of the rental period, I will be charged again for not returning a book I never received. I am working so hard on getting my refund as I cannot allow some money-loving company fraud me of the little I have.

  • Da
      25th of Jan, 2015
    0 Votes

    I was selling back a textbook which they quoted that they would pay me $42.00. The book was in good condition, no reason for it to be sent back or anything. It took the book literally a month to arrive to the Valorbooks location from my post office. I later get an e-mail that my book is being processed. Then another e-mail that the check has been sent out (not really, they paid through paypal), in the amount of $31.14. No explanation why they paid less than the quoted price. The book was in good condition, and did not break the rules of their "book standards". I e-mailed them a week ago to find out why the price discrepancy, nobody has answered yet. These people are ###.

  • He
      23rd of Jun, 2016
    0 Votes

    I had the same issue as several people who have posted. I purchased a "used" book that was in very good condition and I made sure it stayed in excellent condition. Valore said they would buy the book, of course contingent upon their acceptance of same once they received it in the mail. There was no reason whatsoever to doubt they would accept the book; however, upon their receipt of the book, I got an e-mail stating they could not use the book and would have to "recycle" it. I agree that this screams "scam." I will not use them again, EVER.

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