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Vacation Reservation Center
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www.vrcvacations.com
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3.0 6 Reviews

Vacation Reservation Center Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While Vacation Reservation Center has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Vacation Reservation Center reviews & complaints 6

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A
9:20 am EDT

Vacation Reservation Center Discounted vacation packages

Avoid this company all together. Do not agree to any vacation specials. Terrible customer service.
I received a call from vrc to book a vacation package for $174 and of course listen to a spill on purchasing a timeshare. It was a very high pressure call and I finally gave in because they told me that I could cancel within 30 days if I decided it was not for me. My husband and I decided it was not for us and tried to cancel. When I called to cancel, they said I would get a call back to complete the cancellation process. They did call back but I missed it. They left a message for me to return the call. I have tried for days to get back in touch with them but every time I call (When I can get through, as sometimes you keep holding and the line just cuts off!) I was told the person I needed to talk with to cancel was busy or out of the office and they would call me back. Never got a call back. And when I finally explained my frustration about trying to reach this shawn shepherd, the person kept interrupting me and saying that he did call me that one time and I should just keep leaving messages. I finally called my american express card to dispute the charge all together. I will never accept another thing from this company!

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5:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vacation Reservation Center Scam charges

I had a call from Vacation Reservation Center giving away vacations package for $350, Orlando, Bahamas and Williamsburg, with refund of $100 in each place, condition; attending 1 hour time share meeting. We attended one in Orlando, it was more than 3 hours including waiting and we booked to stop in Williamsburg on the return trip.

After this pressure sales meeting in Orlando we decided to cancel the meeting in Williamsburg, cancelation charged another $50. Don't fall for this promised vacation, it is costly and unpleasant experience.

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5:59 pm EST
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Vacation Reservation Center Rude employee

My family was searching for a motel/hotel in the Gatlinburg, TN area for new years. We googled "Gatlinburg, TN" and checked out available rooms. One looked like it would suite our needs, so I called the toll free number listed. It turned out to be TNT Resorts. I haven't heard of this company before and had never been to their website. I called the number and talked with a very nice gentleman who took my information, set us up with a room and at the very end of the conversation said "the morning after you check in you will be required to sit through a 90 minute time share speech". He then abruptly put me on hold. This was the first notion I had that this company was even connected to a timeshare business. I knew immediately my husband probably wouldn't go for this, but continued on with the reservation, fearing everything was already booked for the time we needed. After completing the call and speaking with my husband, we did further checking and found adequate lodging elsewhere. I called TNT back and stated I wanted to cancel my reservation and was told that only one person could do that and that she would contact me between 24 and 48 hours. 4 days later, she finally called. At the beginning of the conversation everything seemed fine and suddening she got this attitude and was the rudest most unprofessional person I have dealt with in a long time. Not only was she smart mouthed, but she kept repeating, "it's not my fault you didn't know we were a timeshare company...it's on our website". I had absolutely no problem paying the cancellation fee, she just wouldn't shut up. Eventually I said, "Who is your supervisor". She replied "No-one; I'm my own boss". I said "Someone HAS to be over you." She said "I'm my own boss". At this point after refusing to pull our tape to hear the conversation to check what I was told against what she was saying, I simply hung up. We will NEVER use TNT Resorts for any reason at all. I repeat: I have not been around someone dealing with the public that had such an attitude as this in a long time and hope to never encounter it again. Does she think she's the only company to be in this business? You know, a simple apology would have negated the need for this email. But after contacting the company and asking for a return call, I haven't heard a word from them.

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Is Vacation Reservation Center legit?

Our verdict: Vacation Reservation Center has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Vacation Reservation Center's position as a benchmark of trust and quality within its industry. Users and clients of Vacation Reservation Center can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Vacation Reservation Center earns 100% level of Trustworthiness

Perfect Trust Endorsement: Vacation Reservation Center achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Vacation Reservation Center. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vrcvacations.com you are considering visiting, which is associated with Vacation Reservation Center, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Vrcvacations.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Vacation Reservation Center.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the vrcvacations.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Vrcvacations.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vrcvacations.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
J
10:59 am EDT

Vacation Reservation Center Not able to get reservations to the places that were offered to us

I purchased a vacation package for 198.00 on August 14, 2006 to be used on a total of 9 nights within the coming year or by Aug 2007 or extended, when I found we weren't going to make in in 2007 I called and was given an extension to Aug. 2008, now I called a couple of weeks ago and planned to reserve our vacation for July of this year. I was told we could not go to Myrtle Beach as my husband is too old. You have to be younger than 68, My husband is 74. No where on the information I got does it say this, it says you need to be over 21. I was then told to check the website and pick something else. I calledabout a week and a half ago and asked about Branson, Mo. I was told someone would call me last week Mon.however no one did. I had talked to Desiriee, I then called again today and was told none of the places I was interested in were available and that I could only go to Orlando, Las Vegas, Daytona Beach, or Williamsberg. As I do not want any of those places I asked for my money back and was told to contact Compliande and Resolutions at 813, Diligence Dr. Suite 125, Newport News, Virginia. I will copy this and send them a copy. I would like my money back and was told they have 10 days to respond. thank you. Judy Megard

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gini
,
Oct 29, 2008 2:37 pm EDT

I have beent rying to cancel a reserveation with TNT vacations or the vacation reservations centre for the last 43 days. Have spoken to several people there and they all tell me that yes...they will cancel the vacation. Still it has not been done. I have contacted the BBB in Virginia, and have notifed my c.c. company that I believe this company is committing some sort of fraud.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vacation Reservation Center Waste of time and money

I had a call from Vacation Reservation Center giving away vacations package for $350, Orlando, Bahamas and Williamsburg, with refund of $100 in each place, condition; attending 1 hour time share meeting. We attended one in Orlando, it was more than 3 hours including waiting and we booked to stop in Williamsburg on the return trip.

After this pressure sales meeting in Orlando we decided to cancel the meeting in Williamsburg, cancellation charged another $50. Don't fell for this promised vacation, it is costly and unpleasant experience.

Read full review of Vacation Reservation Center and 4 comments
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Linda Barnes Lear
,
Nov 16, 2008 12:23 pm EST

As a follow-up, I have filed a complaint with the Norfolk, VA Better Business Bureau as well as the Federal Trade Commission, Consumer Protection division. I suggest anyone who has been ripped off to do the same. Good Luck!

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Linda Barnes Lear
,
Nov 07, 2008 2:39 pm EST

I made a reservation with TNT Resorts earlier this week. My husband and I had to make a one day change in our reservation and that's when the trouble started. I have spent four hours on the phone trying to make the change. I finally talked with a woman who was making the changes and was disconnected twice. The third time I called I was put in touch with a VERY NASTY woman who verbally abused me, wouldn't allow me to speak, talked over me, etc. Because of the one day change in arrival date, our reservation was moved from a very nice resort to a shabby motel with terrible ratings and are being charged the same amount of money for it. When I tried to protest the motel, the customer service woman went berzerk on me and told me I was lucky they didn't charge me more for their trouble.

If you haven't involved yourself with this organization, DON'T! Because of the way I have been talked to, I am not looking forward to my vacation. I just hope this situation doesn't get worse.

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Margerie Hemmingway
,
Oct 27, 2008 10:03 pm EDT

I navigated through TNTRESORTS.COM and found some amazing rates. I thought it was a scam when i saw the prices, but when i called in they told me what i had to do. All i had to do was give a resort 90-120 minutes of me and my husbands time and i got an amazing rate. So maybe you lied on your qualifications or something to that effect, but my husband, my grandson and i had a wonderful time in Orlando. The extra money i saved went towards these High gas prices their coming up with! So if you don't mind giving 90 minutes out of one day, i highly recommend this site because their prices can't be beat.

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Wolfgang
,
Aug 06, 2008 2:36 pm EDT

Vacation Reservations Center and their parent site TNTResorts.com are classic scam artists. They tell you anything on phone to get credit card and book you. Then when you arrive the deal changes often resulting in them rejecting your promotion tour and you getting changed a $200 penalty plus supposed cost of the retail motel package. They slip the penalty and extra charge on your credit car a couple months later. I got charged extra $384 due to this. So it cost me $242/night to stay in a $100 Fairfield Inn in Wmbg. Emails to their Customer Service go unanswered. Avoid their come ons! I'll try to protest charge with credit card company and file complaint with the Better Business Bureau.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vacation Reservation Center - Free vacations - too good to be true!

I received a phone call yesterday from Vacation Reservation Center. The man's name was Francis O'Neal. He was giving me 3 free vacations... One to the Bahamas, one to Orlando, and one to Williamsburg, Va. I could bring up to 5 people. Sounds good so far... He told me that they were in business for 25 years and they were legit... It was a time share and I...

Read full review of Vacation Reservation Center and 18 comments
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Phone number

+1 (866) 651-0261

Website

www.vrcvacations.com

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