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UShip / allowed for a fraud and will not honor insurance

United States Review updated:

Booked a shipment thru USHIP - accepted a bid from a shipper with a lot of feedback. Paid fee and deposit for accepting the bid. Shipped picked up my shipment, quarenteed 72 hour delivery and insured per his profile on Uship. Shipment was to be completed, delivered to me by 12/24/2010 - well past the 72 hour guarentee. Shipper failed to deliver then and now. Now he refuses to deliver and expects me to pickup or pay Storage fees. Uship - "we are 3rd party and are not liable". How about FRAUD? They supposedly have a FRAUD insurance up to $500? Paid 1/2 the shipping via Paypal - along with the fee and deposit up front - have filed with Paypal - have a tentative refund - meaning - if shipped does not have funds - I am really out of pocket along with my items the shipper is holding for ransom.

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Comments

  • Je
      May 29, 2014

    Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I
    was both shocked and dismayed to hear about your experience. I'm
    really sorry to hear that you had to go through all this.

    I wanted to let you know about CitizenShipper.com. We're also an
    online shipping marketplace, and connect customers like you with
    drivers. What really distinguishes us from other service is our
    commitment to customer safety and satisfaction. Drivers on
    CitizenShipper undertake stringent screening checks before picking
    up any customer shipments, including a nationwide Background
    Check, and also address verification. We also feel our community
    policed review and feedback system helps users to weed out
    undesirable members leaving only the drivers who conduct
    themselves with professionalism and integrity. In addition to
    this, we've also just integrated a dispute resolution system which
    further enhances user safety on our site.

    If you do find yourself in need of quotes and professional
    drivers, please reach out to me on jennifer 'at' citizenshipper
    dot com, or call me on 1-888-263-4804 and I'd be happy to find you
    a professional driver.

    Thanks!

    Jennifer

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