Us Search / Cramming My Bank Account
In June 2009, I completed a small transaction with US Search for $4.95.
A few months later, a new $14 charge showed up on my bank account for a "membership." I never asked for or authorized a membership. The $14 charge put my account into a negative balance, and my bank charged me a $34 penalty.
When I called US Search, they offered to issue me a credit almost before all the words were out of my mouth. I asked that if my bank did not clear the penalty charge, would they also credit me the $34. I was put on the phone with a supervisor who clearly said, "Yes."
When I called my bank, I was disappointed they refused to clear the charge, their attitude being, "It's your problem. US Search should pay the penalty, and you should contact the Better Business Bureau." I contacted US Search again -- only to be told its records showed two transactions: the first one in June and a membership in August. They refuse to refund the $34 penalty fee that they caused.
Like many in the United States, I am currently laid off and subsisting on a small unemployment check. So this is a major issue for me. If I was flush with money, I wouldn't hesitate hire an attorney and sue. Perhaps an attorney would like to take on US Search in a class action suit? I am just as frustrated with my bank for not backing me (or their entire customer base) by their lack of concern with US Search's fraud.
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