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US Postal Service / certified mail missing.. [protected]

1 United States

12/03/2018 - mailed certified letter from Dunlap, TN containing Christmas gift cards to our children in Denver, co
12/03/2018 - tracking stops cold in Denver, co
12/12/2018 - filed missing mail claim - no follow up
12/18/2018 - filed where is my package claim. Received call from us postal representative in Denver, co stating mail carrier would be questioned - no follow up
12/26/2018 - I made a follow up call to Denver, co post office requesting follow up. Representative informed me letter never made it there and an email would be forwarded to Denver mail distribution center - no follow up
12/28/2018 - contacted USPS and representative stated an email would be sent to district supervisor - no follow up
12/02/2019 - 2nd follow up call to USPS - representative advised me to contact district office
12/03/2018 - 3rd follow up call made to district office - representative advised me the case was open and most likely the mail had been sent to MRC in Atlanta - not able to provide an update to any of the above requests
I would expect a courtesy call at the least with an update on my case. The envelope contained two gift cards that would have been Christmas gifts to our children.

Jm
Jan 3, 2019

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