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US Fidelis / failure to pay claim

United States, Nevada, Las Vegas Review updated:
100% 14
Contact information:
US Fidelis
2232 Nellis Blvd, #175
Las Vegas
Phone: (800) 414-4333
Transmission breakdown. Refusal to pay claim which was clearly covered in the insurance agreement despite repeated requested from the transmission mechianic.


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D  15th of Apr, 2009 by 
Agree Disagree 0 Votes
If this is a warranty that is one thing but if an auto policy typically mechanical breakdown unless caused by an accident or theft is excluded
N  28th of Apr, 2009 by 
Agree Disagree +1 Votes
They don't pay claims, should have done some research on them. This is not new news. IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS!!!. Not probably is, but IS, every time. Nobody is going to give you a great deal in this world. You get what you paid for, and that's it. With US Fidelis it is even worse. US Fidelis pays anywhere from $150.00 to $1000.00 for their plans. This sis how much the "Warranty Administrators" charge them for evey contract. They will raise the price by more that 600% and sell it to you. They are looking for the cheapest plans to sell to you. they will not pay claims, nor will they tell you the truth about the policy before you buy it. Because of this, they don't care about which plan you buy, only about how much money they can make off it. So no matter what you get from them, you will always get screwed. I bet if someone there does sell you a B2B plan, the manager will change it you some BS Powertrain product warranty so they make more money. Also, consider this. Most people who buy a Warranty will never file a claim. If you ask those people whether US Fidelis is a good compnay, they will say YES. In that case the assumption is made based on "customer service" while they were buying the plan. Which at that point is always great. But, if you never use the plan, how can you know it is a good compnay.
D  6th of May, 2009 by 
Agree Disagree -1 Votes
I had the same breakdown with my vehicle about 5 months ago. Bad transmission, luckily I have my extended warranty from US Fidelis that I bought a year ago. They covered the entire repair, communicated directly with my mechanic and I had no problems whatsoever. Are you sure that you purchased an extended warranty and not just auto insurance. There is a big difference you know. So far, I am satisfied with my US Fidelis extended warranty plan, I'll update if anything changes.
A  1st of Jun, 2009 by 
Agree Disagree 0 Votes
Boomer, you have no idea do you?

Watch this video since you do not believe thousands of complaints.


Then check out their BBB report which has 1002 complaints listed over the last 36 months. With an F rating which means they never resolve them.

I think after you see this you will either cancel your contract, or go back to your desk at US Fidelis. And US Fidelis does not sell auto insurance man. All they do is rip people off on a daily basis.
N  1st of Jun, 2009 by 
Agree Disagree 0 Votes

BBB Report for US Fidelis!
N  2nd of Jun, 2009 by 
Agree Disagree 0 Votes
VAD can you read? You have no idea do you? This guy had a positive experience with US Crookdelis. Crooks they may be, but in his case they paid the claim, so why would you pick on boomer? You lost credibility by picking on a guy who managed to get them to pay. You are a stinker!
A  3rd of Jun, 2009 by 
Agree Disagree 0 Votes
Boomer---you work at US Fidelis, don't you? Probably in management.
Badmoonryzn--I know someone who works at US Fidelis. They have PR people that post on consumer boards and various other sites. All of the posts they make sound the same. Most have what sounds like "scripted" lingo in all their posts.
N  27th of Nov, 2009 by 
Agree Disagree 0 Votes
I would not worry about it if you bought a new car, yes things can break down but if you take care of your car you will find that car can go to 200, 000 mils easy and you will end up spending less then 3Gs in repairs. So you may be amongst the 5% that faces more issues, but that's just bad luck. I don't think you should spend money on a warranty unless your car is a clunker.
I think its funny how these insurance companies advertising they pick the most highly expensive repair and highly unlikely repair ri scare you. Water pumps, radiator and belts are your typical components that will need to be replaced each one less then 500 dollars if you go to the right repair shop!

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