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United States Postal Service [USPS] / package handling and customer service

1 United States

My wife mailed a pkg. to California several months ago, It was damaged in transit and we had to call to give permission to repackage it. It took over a month to get there.
Over a week ago my wife sent another Pkg. to California. A week later we received notice that the pkg. had been destroyed in transit. We got the box cover and shipping label back with a customer service phone number so we could get a reimbursement.
I called the 1-800 number and was told I would have to wait 45 min to 1 hour. I waited 2 1/2 hours and still wasn't able to talk to anyone.
What is going on, damaged packages and extremely poor customer help?

Br
Nov 28, 2018

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