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Union Telecom Usa


Unsolicited phone calls

Complaint Rating:  84 % with 32 votes
84% 32
Contact information:
Union Telecom USA
United States
I got a sales call from a telemarketer for Union Telecom New York City, saying he was offering 2.5c/min on phone calls to India. He sounded of Indian origin as well. His call was at approx. 7.45 on Sunday morning and he woke up my family, especially our baby, who started crying immediately. The baby had already kept us up for most of the night.

I told this telemarketer that I never wanted him to call again, that I was not interested in his product or ever hearing from him again, and that he should take my number off his calling list. He proceeded to once gain tell me about the benefits of his company's product, and at this point I got angry and yelled at him and then cut off the phone. He then calls me back to heckle at me, make fun of me and tells me he'll call back again. Unfortunately, his number was blocked on CallerID.
Complaint comments Comments (38) Complaint country United States Complaint category Unsolicited Phone Calls


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N  18th of Aug, 2008 by    +1 Votes
UnionTelecomUSA are cheaters. Everyone in their company including sales, marketing & billing department are lying. They tell you 2.9C per min and they will not charge you for any call less than 1 minute. But they are doing lots of mistakes in their bill. They charge you more than 2.9C per min, plus they charge you call less than a min (basically call which never was initiated). Shocking part of their bill is that they charge your 40% tax on that. Their billing/customer care department are brazillian/hispanic, they do not understand English & they can not communicate properly. They insist you to give your credit card number and cvv number on the phone to make payment. Once you give them you are gone.. they will charge you anything and than you will have to fight with their stupid billing department.
Your per call charge is more than 7C per minute.

Dude stay away from these cheaters...
A  20th of Aug, 2008 by    +1 Votes
I have had very unethical and dis-honest experience by the Union Telecom. The Company took $41.50C from my Master Card and It took me over three months to get $39.50 back after along fight with Union Telecom. Union Telecom's Reps have been bugging me for a long time with false verbal rates and disturbing me many many times to get Union Tel. long distance deals.I will never deal with Union Tel.

But again after Union Telecom Reps'. high pressure and organized trap made my wife to accept long distance deal as they said, ' we have a new promotional deal for long distance my wife trusted the Rep. but all that is a false. We are retired/Seniors and Union telecom Reps are real cheaters, dishonest and doing business and traping inocent people !!
A  27th of Aug, 2008 by    +1 Votes
I think Union Telecom is a big scam and i am sorry to say that nobody takes care of threm and stop this fraud they are doing . Complain to BBB or spread everywhere that never buy there service and warn people of this scam.

I have been trying for long now to get my refund back and no luck. Everytime i call they say we will forward your request and call after 1 week
A  3rd of Sep, 2008 by    +1 Votes
Telemarketing ### from this company will not stop calling. My experience with these guys is similar. They will keep calling and harassing and will not stop, will not give their phone number and all are of Indian origin. Disgusting that these ### will keep on bothering their own community. I have filed several complaints with "Do not call registry" but nothing came of it so far. Any suggestions tyo teach these ### a lessons are welcome.

A  4th of Oct, 2008 by    +1 Votes
My mom and I have had annoying idiots from this company call non stop for weeks. They called both of us lastnight from 5am up until now. I have just yelled at them, they keep telling me to give them a credit card number, haha ya righhhhtttttt. These people are of indian origin and clearly have no respect. They today alone have called both of us over 100 times!!! what is wrong with people? Don't fall for their schemes, just try to ignore their calls. Again I have hung up on them, dunno what to do to get rid of them, if anyone knows please follow up.

A  4th of Oct, 2008 by    +1 Votes
same company called..Police tracking calls...Left 2 messages on their lines..
will keep posted. anyone else resloving issues before me in Long Island, Pl leave a comment.

A  6th of Oct, 2008 by    +1 Votes
UNION TELECOM is a fraudulent company. Everything they said is wrong.

1. Every call is incorrectly computed - for each call they have added about 20% more in minutes. 20 minutes calls were charged for 27 minutes. 40 minute calls were charged for 54 minutes. This was true for EVERY CALL without exception

2. There is additional 20% charged under Taxes and other charges.

3. The credit they promised for getting other people signed up never showed up.

I am going to contest the charges and report them to the BBB.

What they are doing is criminal.

Stay away.
A  5th of Jan, 2009 by    +1 Votes
This company was behind me till I subscribed for their service.
Now, I am behind them every month since they always overcharge me. (If I spoke for 30 minutes, they used to bill me for 50 mins).
Everytime I call them to disconnect the service. But, they never gave me that option. They will somehow try to convinve me. Last time, some one from their comany he will call me back with my corrected bill amount. But, no one called me and now they have sent me a bill with late payment charges.

WORST SERVICE. If you think, you are going to save money with this company, it is not going to happen.
Also, the Taxes are too high in their bill.

Rather, I would go with Stana or Trueroots who are more trust worthy.

A  14th of Jan, 2009 by    +1 Votes
Here is what happened today...someone stole my india calling card pin and has used to call gambia...it is frustrating to think...what kind of a s/w these ### use...!!! how can someone use the same calling card to call someother country...below is the chat notes..


Louisa S: Thank you for chatting with UnionTelecard.com, how may I help you today?
you: Hi...I purchased a bharath card yesterday for $10...and i knew i had 6 hrs on it
you: after i spoke to a rep yesterday...it says i have 2 cents on it
Louisa S: ok
Louisa S: May I please have your PIN number?
you: the rep asked me for the pin number
you: do u think i shudnt have given?
Louisa S: ohh yeah
Louisa S: we need it in order to fix any possible issue
you: 0401-145-xxxx
you: is my pin
you: i hardly spoke to india for 18 mins
Louisa S: thank you allow me a moment please
you: i am looking at the chat window
you: 6023852181 is not my number at all
you: i am looking at the call history
you: i am from bangalore...and my area code is 0119180...
you: i dont call anyother numbers
you: i dont ven know what 01122 stands for
Louisa S: can I please have your email address?
you: xxxxxx@gmail.com
Louisa S: thanks
you: the destination number 9180xxxxxxxis mine...i agree...but when it costs $1.03 dollars to talk for 24mins...how can u charge $8.8 for 31 mins
you: there is some thing wrong here
Louisa S: I am checking into the pin
Louisa S: allow me a couple of minutes please
you: ok
Louisa S: Thank you for waiting. I'll be with you in just a moment.
you: ok
Louisa S: ok that call for $8.84 was made to Gambia
Louisa S: from the same number you call from
you: what????
you: Gambia...i dont have anyone from gambia
Louisa S: Gambia rate is different than India
Louisa S: well the call was made from the same number you call 0119180xxxxx
you: thats an india number
you: how can i call from from india number
Louisa S: Yeah we can see that
Louisa S: is 6023852181 your office, home or cell number?
you: i am very frustrated...can u pls understand my problem here
you: why shud i pay for someones call
you: call me now on my office number i can give u...
you: i can also givbe u my home number
you: wat records u want so i can prove...i am not associates with that number
Louisa S: I am sorry since I am on the chats I can not actually call you but you can just call us at 18004103280
you: no...pls dont disconnect
you: i need ur help
you: tell me how can something like this happen to me
Louisa S: sure I am here
you: to a customer
you: i am from india
you: i call india and that is why i have taken bharath
you: bharath fone card
you: who can help me here
Louisa S: I see and I truly understand your point
you: who shud i talk to
Louisa S: you are using the pinless dial feature right? meaning you do not need to enter the pin when you make your calls?
you: i did enter couple times
you: i am sure it is the chat rep who spoke to me earlier
you: coz i have not given my pin to anyone
Louisa S: ok so you called 0119180xxxxxxxx from phone number 6023852181
you: 6023852181 is NOT MY NUMBER!!!
you: my numbers are 6028xxxxx and 623xxxxxx
Louisa S: but 0119180xxxxxxxxxx is the number you are calling to am I correct?
you: yes mam...thats is correct...it goes to bangalore, india
you: u know wat...is there a way u can look for chat notes
Louisa S: ok yeah and the number shows it was dialed from phone number 6023852181 yesterday at 23.22
you: and look for where the last rep i spoke to is from
Louisa S: I have been here all day long
you: i am sure that guy is from gambia...and has used my card to call
Louisa S: I have not spoken to you before
you: the last rep
you: i meant
you: NOT you
Louisa S: non of us is from Gambia
Louisa S: I see the last person who spoke to you yesterday
you: ya..what abt him?
you: did u get any details for him?
Louisa S: yeah
Louisa S: but that is not the point
Louisa S: the point is the you made your call from phone number 6023852181 to phone number 0119180xxxxxxx
Louisa S: and the call made to Gambia was made from the same number
you: heyyy...that number is a fraud...try calling that number..it doesnt go thru
you: i just tried
you: 6023852181...didnt go thru
Louisa S: but that is the number you called from yesterday
you: NO
you: lady dont u understand
you: i have stated just 2 numbers in my acct
you: and i called from there
you: u have so many loopholes in ur software
you: that u cant even record what number the customer actually called from
you: i am going to take legal actions against this
Louisa S: but please understand you said you call this number 0119180xxxxxxxxx
you: and the rep u r trying to cover will come into light
you: i am sure he did this
Louisa S: if you check the call history you will be able to see the call was made from phone number 6023852181
you: coz i have no freakin friends family in freaking gambia
you: call the damn number u will know
you: i am going to save this chat
Louisa S: please do not take it personal
you: and will take legal action
Louisa S: ok sure!
you: u are tryin to play woth innocent peopl'e money
Louisa S: I am sorry to hear that
you: i wanted to try and register with ur company and bought a $10 card from you for the first time...and this is what i get
you: f^&*((g basta&*(s
you: its abt the company nothing against u
Louisa S: allow me just a moment please
you: i know u r trying to explain me the same thing
you: that i called 0119180xxxxxxxx...dfrom the freaking 6023852181 number
you: i called 0119180xxxxxxxx from 6028xxxxxx which is my mobile
you: call me now on that and i will answer
Louisa S: in order to get the call history of your PIN please follow these steps:
Louisa S: *Go to your uniontelecard.com account
Louisa S: *Click on "Account Center" and go to "My PINS" and click "Show all"
Louisa S: *Double click the PIN you want to see the call history from
Louisa S: *That will direct you to PIN Details and you will see 7 blue tabs
Louisa S: *Select "Call History" and there you can check Month by Month your calls.
you: i can also pull my record from the cell fone company
Louisa S: I am sorry I am not able to call you, if you want to you can call us at 180041032820
Louisa S: 18004103280 ***
you: i did call history thats when i got to know some one has calle using my pin
you: u dont seem to understand
you: if u were an able rep...u wud escalate this
Louisa S: I can not escalate this because the number you called from is the same number used to call Gambia
Louisa S: I am very sorry
Louisa S: if you call Cust Service you will just get the same answer
A  11th of Feb, 2009 by    +1 Votes
These people are ### to the true meaning of it. I have gone through hell with them as my credit card was used fradulently after I registered with them. Don't even think of looking at them. I am saying this once again you will regret it throughout your life. I very sorry for my friends to whom I recomended these ###. If you have already registered with them its a must that you cancel your credit card as it will be used fraudulently sooner or later.
N  21st of Feb, 2009 by    +1 Votes
I am getting calls from Union Telecom New York for last severl days/weeks the name of the person is (S.C.). One day he called at around 11 PM. He is very unprofessional. On asking the detail he gave me two websites http://www.uniontelecomusa.com and http://www.uniontelusa.com/ he told that half of the information is on one site and half other. On saying at least 100 times that I will not take the service neither I will give you approx $39.95. I was shocked to hear when he said '$40 me mare ja rahe ho' (English translation: You are dying in $40). I got angry and yelled at him and disconnected the phone. After all this - see his courage, he still called me the very next minute- may be to tease me. I will file complaint against them.
A  21st of Feb, 2009 by    +1 Votes
I sign up with Union Telecom and after 2 month i disconect my services. because the agent tel me he is giving me 100 minutes free but they don't gave me. I deposite $39 Canadian and the agent told me once i cancelled the services i got my money back with in 2 days. now it's been 2 months and every time i called they said your money will be in your account with in 24 hours or 48 hours. I am so mad anyone know if we can complaint in police or not?
A  7th of Mar, 2009 by    +1 Votes

is the number that Union Telecom is making their cold calls.
N  17th of Mar, 2009 by    0 Votes
Never & never &Never & never &Never & never &Never & never &Never & never &Never & never &Never & never & took /accept service from union telecom.
A  5th of Apr, 2009 by    0 Votes
I've had similar experience with union tel. I cancelled my home phone long distance service sometime ago and asked them to return my 40$ deposit. After couple of phone calls, they started blocking my phone. I think they have some kind of system which blocks' complainers phone calls. So then I tried with a different phone to same customer service number, and someone asnwered immidiately!

They still weren't ready to return the money, they gave me a calling card.

Stay away from Union tell.
N  30th of Apr, 2009 by    0 Votes
Don't Ever Try Union Telecom USA.
I have somilar issue with $40 Deposit After one month that is Activation fee???

What company now a day charge for activation fee?

I cancel within 12 month there service and now They don't want refund infront fee?

B, , , , , , , T

Don't Ever Try Union Telecom USA.
N  30th of Apr, 2009 by    0 Votes
i have receives calls from union telecom because one of my colleague gave my number for referral discount. I have never talked to such a bad mannered sales person. I repeated say to him in very clear words that look i am not interested in what ever benefits you are offering me no matter how good your rates are. He was constantly arguing and misbehaving and try to tell me what should i do. I got mad at him and hung up. But that gay call me again even though i told him thousand times DON, T CALL ME AGAIN. I found him very annoying.
N  30th of Apr, 2009 by    +1 Votes
i have receives calls from union telecom from restricted number because one of my colleague gave my number for referral discount. I have never talked to such a bad mannered sales person. He is some desi guy and taling to me in URDU my mother tongue. I repeated inform him in very clear words, "look i am not interested in your benefits and life time offers, no matter how good these are". But he was constantly arguing and misbehaving. He was actully trying to tell me what should i do as if i am a duffer. I got mad at him and said Don, t call me again and hung up. Even then that gay call me again . I found him very annoying. My impression about this company is very bad and i recommend every body not to be fooled by this company.
N  2nd of May, 2009 by    0 Votes
These are the worst people to deal with. Dont go with them even if they offer free service. first, to sign you up they will call you anytime, day or night. They simply dont care that you are human too, and may need some rest. Once you sign up, forget your 40 USD deposit and tighten up your belts to pay some unexplained bills to unknown numbers. They are crooks, better safe than sorry.
A  4th of May, 2009 by    0 Votes
A representative of the company called me and promised to provide cheap rate for overseas calls and he said there will be $39.99 deposit which I will get back anytime I cancell the account. After few months I realized the company is charging fraudlently (Charge extra minutes and highter rate) so I called to cancell. The Rep made me pay two different amounts for the calls I didn't make. I paid because I was scared that if I don't pay they may send it to collection agencies. This company had the worse customer service and they commitin fraud. i was surprised that no Government agency is investigating them. Please someone from some agency or state do investigate this company. I bet you will find out lot more than what I mentioned. Thanks!

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