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[Resolved] Twoo.com / twoo payments for premium account

Bucharest, Romania

Hello, after registering to twoo premium i have been charged 3 TIMES:
4/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 55.00 RON
24/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 55.00 RON
24/01/2017 RO77INGB0000999905404656 Beneficiary: twoo.com
Card Number: 42xxxxxxxxxx1875
- 164.99 RON

All of them i have in pending transaction state. Will it be possible to cancel them?
Why is like this? Will be charged now every month?
My email address is [protected]@gmail.com

Vytautas

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Twoo.com Customer Care's Response, Jan 25, 2017

    Hi,

    Thank you for your message. I can see that you've purchased 3 months of Premium twice as well as 3 months of Boost. Could you let us know which packages you'd like to keep? Please contact us at [protected]@twoo.com once you decide and we'll take appropriate actions

    Regards,
    Aleksandra
    Team Twoo

Vy
Jan 25, 2017

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