True Fitness / Unethical behavior and rude Managers from credit control department
To whom it may concern,
I'm very disappointed with the way I was treated regarding my outstanding payment on my gym membership which I had for 4 years. I've been always requesting to terminate my membership while the charges were directly debited to my Maybank credit card. It wasn't taken seriously as I was told to give them a written letter and walk in to the Branch to settle this. In this technology savvy world, it beat's me on why a simple call or email request is not sufficient. Since I always travel for overseas, walking in to the Branch was not possible. Once my card payment had issues and the payment did not go through, I started getting calls from the credit control Branch (Kavetha) and her superior Tina Malini Stephen (Senior Credit Control Executive) that I need to settle my outstanding payments before I terminate. I requested to terminate on Dec 2015. I do admit, it was my mistake for not paying the 3 months to cancel but however, the subsequent calls were to requesting me to pay for Dec 15-April 2016. I told them, I will pay for the 3 months (Sept- Nov'15) up to the months prior to the termination request but not for the months after I requested the membership to be terminated as I'm not utilizing it. I also requested for the termination letter which I didn't get . The reply I got was such am imbecile response saying "That's not part of the agreement and they are from credit control department, hence it is none-of their business". I understand it may not be part of your job descriptions but there's something called "common sense". I have not stepped into the gym ever since May 2015 and do not see the rationale of making the payment. They were outright rude, inconsiderate and proudly mentioned to take up legal proceedings against me if I fail to do. For being a customer for 4 years, I'm pretty disgusted with their treatment and barbaric way of cheating people. Well, I have made the necessary payments now (not because afraid of legal proceeding, but do not want to be associated with these money minded swindlers) and cancelled the membership for good. True fitness, you may have succeeded to con me to pay and gotten a quick profit out of me but trust me, you have lost a loyal customer. I will never ever take your service again nor recommend it to any of my friends/colleagues/family members. I will have a disgusted feel whenever seeing the True Fitness logo! Please ensure you never send me any promotion sms or emails on your gym memberships. p/s : please educate your both front line/credit department/customer service representative with adequate PR skills, as at the end of day you are a still a client service provider!
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