Trophy Nissan - Mesquite TX / very poor customer service
I went to trophy Nissan to look at a truck that I saw on their website. The truck looked great, but they had no gas in it to really test drive it. I did take it down the road and back. Looked fine and drove fine. The alignment was off a little bit. They said they would fix it along with putting new tires on it because one of them had a big nail sticking out of it. I should have known what I was getting into when the salesman gave me the run around when trying to negotiate the price. After several hrs of waiting I signed papers on the truck. With the condition that they do the 27 point inspection because they never did it in the first place. They sent me home in a user car. The next day they said that they had to order a part and the truck won't be ready for several days. Eight days goes by and I still don't have my truck. After several messages with no return call, They finally tell me that it will be ready at 7pm and I could come pick it up. I verified that it would be ready on time, and asked to be call if something changes. I get there after driving almost an hour and they tell me that it's not ready. They send some pee-on of a manger to tell me. I jumped his case about no one ever calling me. He said he would make sure it was delievered to my work first thing the next morning. I asked for my car back and to forget the whole thing. They just ignored my request. If I known then what I know now, I would have insisted to get my car back. However, I really needed a truck. He said they would make sure that the truck had a full tank of gas for my trouble. Woahow... Late afternoon the next day they did finally get me the truck. As I was driving home, I noticed that the door sounded like it wasn't shut all the way. When I inspected it appears that the truck had been in prior accident and the door wouldn't never align right. There was pieces of glass in the floor. So I started checking out the tires and noticed they never replaced them. The tire that had the nail in it, was just rotated to the rear axles because it still had the nail in it.
All and all it's a good truck. I am probably most to blame for not really checking into the truck more. However, the treatment that I got from Trophy Nissan is unacceptable. They claim the customer is number 1, yeah, until you sign the contract. Then you're just another victim. I've already stopped some people from going there, hopefully this will stop you from going. They are BIG carlot so they don't care. They will only wise up when people stop buying from them.
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