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Tripbeam.com / Tripbeam.com - Unethical behavior - Never ever use this agents

1 TRIPBEAM TRAVELS INC, SAINT PETERSBURG FL 33710Saint Petersburg, FL, United States
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Tripbeam really cheats and horrible travel agents - I request all India travelers to never ever book through Tripbeam travel agency since they are really cheats and horrible agents. Our recent India trip became a horrible experience due to the irresponsibility of their customer service. We got stranded at the Dubai airport for a night, since the connection Air India segment flights were not confirmed by these agents. When we contacted them from Dubai (u can imagine the international call from Dubai) they kept on saying that they are working on it and finally they left us unattended and non-responsive. Finally we had to take another flight at our own expenses to reach the destination. Since Air India segment was our origination for the return trip and that also became in jeopardy. The bottom line is that we had to pay extra expenses for Dubai- Kochi segment for both ways and also Delta changed extra money for change of itinerary which is also a tripbeam fault to book an extra leg of trip in the itinerary. The most important thing to note here is that, we had a confirmed itinerary from TripBeam for the entire trip and this was booked (by agent - Gurjot Kaur) at least 4 months before our travel date. After 2 days of booking the itinerary, we had noticed that the AIR India connection always said "cancelled", while doing seat allocation. When we asked the TripBeam agents (Mr. Puneet) - then, they said that it was an AIR India website issue and that our itinerary was confirmed, and we should have absolutely no issues at all. We have chat excerpts with these trip beam agents confirming the same and repeatedly saying that no issues and we will get boarding pass from Dubai for the AI segment. We had even contacted these agents, the day before our vacation, to ensure that the AIR India segment was indeed confirmed. And after all this, we faced this situation in Dubai. As I had mentioned, these agents are totally irresponsible and should never be used for these international tickets. We incurred additional expense of minimum 600$ per person (imagine there were 7 passengers) for this vacation, and mental stress and physical strain to add to this, especially while travelling with small kids. I don’t want anybody else go through this kind of horrible situation and mental stress and request never ever book your travel plans through these cheats. I am ready to provide any more details if required. – Manoj Puravoor, Email: puravoor@hotmail.com

Pu
Jan 15, 2016

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