Trimark CorporationCompany doesn't want to help customers

I ordered lock and handles from the company Trimark Corp Door Systems. I was really disappointed in the services, ‘coz the staff was unprofessional and unhelpful. I called them, ‘coz I got completely wrong order.See the Top 10 Worst Complaints in New Hampton, IA I spoke with the agent, but he told to wait and after 40 minutes no one picked the phone and replied to my questions. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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