Travelbyjen.com / Uncooperative
Travel Agency: Travelbyjen.com
Travel Agent: Robert Phillips
I booked a vacation package with Robert Phillips from Travelbyjen.com. They quickly took the passenger's name and my credit card numbers. They failed to double check the names. I asked them to send me an email confirmation so I don't have to wait weeks for the package documents to come in the mail. He failed to send me an email confirmation. I called 2 days later and spoke with another agent who kindly sent me the email confirmation. I read the email confirmation and notice he misspelled my last name [Feier instead of Seier]. I felt that would be an issue with the airline ticket, airport security, transferring to the hotel, hotel reservations, etc. I called back Travelbyjen and asked them to please change my information to the correct spelling. I spent a lot of money on a trip and I would most certainly expect my name to be spelled correctly so my travel would be accepted without issue. They refused to change it. At this point I decided to try to change the reservations on my own since they continued to refuse to change the information to the correct spelling. I called the airline and they told me that the travel agent would have had to pay $150 to change an airline reservation. It was clear why they did not want to change it, even though they failed to type the correct information. I changed my airline information to the correct spelling. The next step was to call the hotel. I called the hotel, they directed me to customer service, which directed me to the national branch of Go-Go Vacations, which directed me to the local branch of Go-Go Vacations, which told me the travel agent had to change the reservation. I provided the local branch of Go-Go Vacations with the travel agent's direct contact information. I called the uncooperative travel agent and provided him with the contact information of the Go-Go Vacations representative to directly change the reservation to the correct spelling. After doing all the leg work for the travel agent, he still decided to not change the reservation to the correct information. I don't recommend this agency to anyone since they fail to correct a mistake that they clearly made, which a spelling mistake could be crucial in whether you can get on the plane and/or check into your hotel. Thank you.