Travel FX UK / Please avoid using this website
**PLEASE AVOID THIS WEBSITE - IT IS RUN BY COWBOYS - DAMIAN GEORGE (THE DIRECTOR) BEING THE WORST ONE.
I wont waste your time telling my stroy from start to finish, but basically I placed an order on a Wednesday for delivery the next day. Then on the next day the money hadnt arrived so I chased it up and they said I was 60p short on my transfer - (I asked to exchange £500 to EUR and they suggested £500.64 to make like easier for them) but because I didnt want to make it £500.64 they sat on my money and didnt send the currency.. So I called and asked them to cancel the order as I was travelling the next day, and now they have charged me over £35 for the pleasure. I have had numerous coversations with them and have just been told "it's in our terms and conditions" which I dont doubt but they could show some flexibility.
I have now spoken to colleagues here and out of a company of 11, 7 of us have used this bunch of cowboys and none of us would use them again, solely due to the customer service and the terrible way the company is run.
**WHATEVER YOU DO, AVOID THIS COMPANY - GO TO THE NEXT ONE DOWN ON THE COMPARISON SITE, WHOEVER THEY MAY BE!! DO NOT TRUST THIS COMPANY WITH YOUR MONEY!!**
On another note, the same day I was having all this aggro with TravelFX I placed an order online with Travelex. I then collected the money from Gatwick Airport Airside and they were absolutely great! It was exactly the same cost / amount as the jokers at TravelFX but they were brilliant at Travelex. I just took the print out and job done. Also they let the people we were travelling with exchange their money at the same rate I got online rather than the one at the Airport which was a really nice touch.
So whatever you do, dont use DAMIAN GEORGE and TRAVEL FX - they are TERRIBLE!!