Tranquility Alley / Worst company ever!
I ordered two wrought iron wall hangings in October of 2007from this company. My credit card was charged immediately for 727.97. A few days later I checked my online statement and they had charged me an additional 769.77. After many emails and messages left on answering machine I finally got a response from them stating that the second charge would be reversed. That, to date (jan,2008) has not happened. After several more emails requesting the status of my order and not getting any response, I tried to cancel my order. They responded saying that they were on their way and I would be getting a 20% refund for my trouble. Again as of this date, no refund,reversal of charges and no wall hangings. I then contacted the Better Business Bureau to lodge a complaint, and my bank to dispute the charges. I notified Tranquility Alley of my actions and they again stated that the charges had been reversed and to please cancel the dispute with my bank. I agreed that I would cancel the dispute but I was giving them a week to show activity on my account. A week later I reinstated the dispute. To date the bank has reversed one of the charges but the other one is still in process.I wish I had checked out the company on the BBB website as of November 2007 they had had over 75 complaints lodged against them in the last 36 months.Checking the BBB site today there has been 89 complaints against them. How they remain in business is beyond me. Why they are not in jail for fraud is beyond me.
This is a HORRIBLE company to do business with Don't waste your time or money with them