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Trane / I have bought my last Trane anything

1 United States
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Below is a letter I sent to Trane back in '07. Another couple of years have passed and now I am really tired of this product. You can't clean the collection cells back to their original white color so how effective can they be if they are stained and dirty? Vacuuming doesn't work. Rinsing doesn't work and you can't even use mild soap like Seventh Generation or Dr. Bronners. I use a styrofoam packing peanut to clean the field charger electrodes. I want Trane to replace the collection units with clean one and show me the method to get them back to bright white each time they need cleaning like they were when new. And they should refund my money for misrepresenting a product that isn't easy to clean and carries a warning label "CAUTION SHARP EDGES THIS PART IS NOT SERVICEABLE BY THE HOME OWNER". It doesn't sense the dirt level as the original brochure stated. I have bought my last Trane anything.

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