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Tracker Connect
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tracker.co.za
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1.4 9 Reviews

Tracker Connect Complaints Summary

1 Resolved
8 Unresolved
Our verdict: With Tracker Connect's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tracker Connect reviews & complaints 9

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D
11:54 am EDT

Tracker Connect Service

I had tracker on my 2 cars, then I decided to sell the other 1. I sold it and bought a new one, when buying the new one I was not advised either by the dealership nor tracker. A new device was installed on my new car and tracker was happy to debit my account for the 3 cars. One being the one I sold, when I call to cancel I was told about the contract for 2 years. How can tracker debit me for a car that I have sold. That is a reap off. Now I'm paying 600.00 p.m just for tracker

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3:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tracker Connect Wrong vehicle and then extra vehicle charged on invoice for MONTHS.

For months after selling my previous vehicle and purchasing another, Tracker was unaware of the change according to their system records. As with all purchasses and insurance, all relevant documentation was sent through and approved. To my surprise, I was contacted by their marketing department offering me a promotion of some sorts on my PREVIOUS vehicle. This was approximately 4 months after I had sold it. Hours of frustrating calls simply lead to yet another promotional call, AGAIN for the previous vehicle. I requested that they urgently contact me to correct this fault, as all payments were being made as usual. Clearly for a service not rendered! A few more frustrating calls over the next few days, I received a certificate noting the change. However, again there were faults on the make and model of the vehicle. This once again took hard earned money's phone calls to correct and valuable work hours to resend and file.

Now, again some months later I received an invoice/statement claiming not one, but TWO vehicles' subscribtions. The wrongly issued one, so well as (hopefully) the correct vehicle. How many months of serviceless subscribtions must one pay while they clearly have no idea what is going on in there company, not to mention the well advertised ability to retrieve vehicles when nobody knows who is driving them or where they may be?

To no avail, I have requested somebody in management to contact me.

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Nandiis
, ZA
Jun 28, 2011 10:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My Previous car, that had a tracker installed was written off. Tracker has been deducting money off my account AFTER the service is no longer required. I enquired with the helpdesk and was told I must pay for the tracker for the full contract term and cancelation is not allowed. I feel this is a day robbery as I am required to pay for a service that I no longer require.

I want to be reimbursed for every single payment deducted off my account (which I received no service for) and have it cancelled .And want the Call centre Agents to be updated and notified, that consumenrs have rights too. no service, no Pay !
My account at tracker is 1260962, contact details are [protected]

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Cornelissen Inc.
, ZA
Nov 07, 2012 5:27 am EST

Cancelled tracker services for car. Now receiving weekly text messages promoting services.

ComplaintsBoard
X
3:51 pm EDT

Tracker Connect I could be dead and they will still take my money

I phoned tracker to enquire about the fact that they are still debiting form my account, even though I no longer drive the vehicle. A lady called Proud told me that i had to cancel the account myself and that the contract originally signed stated that ot I will be billed month to month form there on. I told her that 3 years is a long time and what are they doing on their side to remind clients about the end of contracts, as this may be a form of ******** in my eyes. I feel that they are at liberty to contact clients to make them aware of this close to the end of the contract and she says that well 'Some clients use our services for 8 years and they don't forget' . All I have to say is that Tracker is tricking people by not reminding the of this and they are just too happy to debit our accounts and not worry about their client's interests. I am taking my business to another company that will have my best interests at heart, than a company that is after my money. For all they know, I could be dead and they will still take my money.

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Zigmund
, US
Apr 27, 2012 2:10 pm EDT

Tracker Network charged my card without my authorization. I used their service for a while but then decided to cancel. Even though they’ve confirmed my cancelation I was still charged for the next month. I tried contacting them but I keep getting transferred to voice mail.

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Simass
, US
Jan 11, 2011 5:36 pm EST

I am still awaiting for a resolution to my problem. It is almost 2 weeks and all I get is, We are working on it. The same as the last time I tried to resolve this. With this kind of service, I am amazed that tracker is still in operation.

Is Tracker Connect legit?

Our verdict: Complaints Board's thorough examination reveals Tracker Connect as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Tracker Connect stands out for its commitment to quality and security. Clients considering Tracker Connect should delve into its customer service record to gauge compatibility with their expectations.

Tracker Connect earns 91% level of Trustworthiness

Perfect Trust Endorsement: Tracker Connect achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tracker Connect. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tracker.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tracker.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Tracker Connect has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
E
2:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tracker Connect Poor Service / Money Scam

I purchased a "SKYTRACKS" tracking unit in February 2006. After 68 months of payments for service, I phoned Tracker to change personal detail. It was on the 22 September and I spoke to a Charmaine Davel (I have hard copy proof). After about 90 minutes of talking; change of detail; additional service cost, etc.; I deemed all legal and service requirements resolved.
About 23 calendar days later I get a phone call telling me the unit is not functioning! This after working faultless for 67 months? I phoned Tracker to queried this, just to find out none of my details were up-dated etc. Up-on requesting to talk to Charmain Davel, she all of a sudden becomes unavailable, and I get transfered to a Kagiso (from Tracker) who confirms my detail was not updated, and the unit was not functioning due to service work carried out "WHEN? WHICH SERVICE? WHY HAVE IT ONLY BEEN PICKED UP SO LATE IF IT IS CHECKED DAILY?".
On the 20 October a technician is sent to look at the tracking device. Up-on greeting me, Shiraaz informs me straight forward that he will replace the unit "HE HASNT EVEN OPENED MY BONNET YET!" I confronted him regarding this, and silence greeted me.
Shiraaz then continued to install the unit in my absence. After installation I was informed that my account will be debited. Why? With whos permission? I informed Shiraaz that he should tell his supervisor (Jaco) to phone me. Guess what? Yes there was no phone call.
I am under the impression Tracker has been charging me for services not rendered. Making a "easy quick" buck off me by just replacing a tracker that was working fine for over 5 years.

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Marlene Swnepoel
, ZA
Feb 08, 2014 11:35 pm EST

I have complaint about monies taken of my account without my permission. Finance Query No 11-[protected] Dec. 2013. I have spoken to a Mr Dumisani who only promises that he will sort this out but never does anything about this. We have cancelled this service on all three our vehicles but still we get phone calls telling us our account is in arrears in the meantime they owe me I don't know if they are sleeping or what is going on with them. The service they provide is extremely bad. They would some times phone and say our vehicle is in danger while this vehicle is locked in our garage. One of our vehicles for which we paid for years had the wrong registration number on the system they run.

ComplaintsBoard
J
4:34 pm EST

Tracker Connect Tracker has not been working since installation

I have had it with tracker! No one knows what's going on there. I bought a new vehicle and had took out a contract with Tracker in March. I noted that tracker was not working when I tried to view on the website. I called in numerous times and never received a response from the Technical department.

The same address was displayed for over a month - an address unknown to me.

Eventually got through to a manager on Friday and she got someone to call me. He reset the unit and guess what- it is still not working. There is never a manager available and no one can help or follow through with a request to make sure it works. There is no urgency or commitment from anyone you deal with.

My problem remains!

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2:29 pm EDT

Tracker Connect Take the rubbish Tracker unit out of my car

I have requested cancellation of my Tracker policy for the following reasons: On the 10th of July, I had the tracker unit moved from one car to another. Since then, I have been receiving phone calls (almost daily) from Tracker that the unit has been sending a signal. I have complained that there is a fault on the the unit to Tracker on numerous occasions (have lost count how many). I have tacken the unit to Tracker in George twice and Tracker has sent a technician out twice to check the unit. It has been 3 months and the problem is still not fixed. I believe my contract should be cancelled as I have completely lost faith that Tracker can deliver a service to me. I have been paying my fees every month, but not receiving anything in return as my unit is clearly faulty. I was charged over R600 in October for this rubbish! I think it is unacceptable that it could take over 3 months to fix an error on the unit. I am not interested in having a replacement unit installed. I feel Tracker is in breach of the contract with me as they are no delivering a service to me, but rather are driving me completely crazy.

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12:23 pm EDT

Tracker Connect Service is worst than a hijacking

It all started by a call from lawye from operating from a filthy office in R'Poort CBD claiming that i owe Tracker. I then called Tracker and they told me that i must pay about R700 and everything should be fine(i ave 2 cars with them). I told them that i sold one car but just bought another one. They charges me for the new car immediately before i even gave them the details. They promised to do the transfer for free but later forced me take a 36 month contract(I completed the first 36 months last year) if i want a free transfer. I later phoned them about the new car and they told me that the car's got a tracker already. I asked them to check if both cars' units are working. They told me i will get an sms within 72hrs. After 10 days, no sms. I then went to BP selft test and it failed. I then phoned them again and the guy told me that he will speak to the manager and come back to me. He never came back to me. They are charging me but they do not even know wether both cars units are working or not. Although i own both units (36 months elapsed) they wanted to dupe me in to another 36 months without even knowing if the units are ok. I'm glad i am on month to month contract!

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K
9:11 am EDT

Tracker Connect Stay away from Tracker Network

Firstly I have been with tracker now for only 2 months and this morning when I got into work I recieved a letter via e-mail of an annual increase, dated the 31 August but sent on the 31st September for the next day the 1st of October ... Now we cant blame the post for this as this was done electronically ... so what the ? 2 months and I get an increase when I have been with Netstar for over 2 years and have to date not had a single increase.

Understand although I feel that having an annual increase after only being with a company for 2 months is so wrong on so many levels, my real complaint is that a company that is as big as tracker cant send out a notification before time, How do you justify sending a letter dated a month behind for a premium that will be debited off my account tonight.

Tracker if this is the start of your poor service already I am really not looking forward to the next few years but at least I can be thankful that I never changed my Netstar units for yours as this would be double the frustration.

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Cameron
, US
Jun 22, 2016 3:48 am EDT

An unauthorised amount of R634.73 was debited to my bank account. I received no notification invoice communication to justify this debit. I find this extremely UNPROFESSIONAL. Please would a line manager supervisor contact me to clear this otherwise I will be contacting my bank on Monday midday to notify them of this fraudulent payment.

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Eddy
, US
Jun 22, 2016 3:47 am EDT

Your inferior equipment decides to malfunction in my vehicle. But instead of simply fixing it and sticking with being able to rip me off at R180 a month (after initially being ripped off at R270 a month and having your promises to have it reduced further delayed for 5 months, due to someone or some system 'forgetting'), you charge clients a call out fee R385 for your technician to fix your own broken device. How insane is that considering that I don't even know where the freakin' thing is fitted?! Imagine that - a cellphone network provider's customer paying their technician to fix their own network tower?!) . Then I called Tracker to cancel my contract, and Kothatso says I need to give them a month's notice. So my options are; I stick with Tracker and get ripped off paying their technicians or I leave them and get ripped off paying for another month hoping that their system won't 'forget' that I've cancelled. I'm done with you guys this time. 'Its in the terms and conditions' is also not a helpful answer, especially when it gets repeated as if I'm deaf. If this in fact how you do business, so be it. At least it is made public now.

ComplaintsBoard
F
8:23 am EDT

Tracker Connect I ask for settlement amount and don't get a reply

I called tracker in April after I had sold a car fitted with a unit, I was told the dealership that sold the car cancelled the contract so I left it, September I notice the debit order is still in place so I call them again, I get told the contract is 3 years and it carries on till may next year I think. So I ask why I was never offered the opportunity to put the tracker in my new car and they give no response, they tell me the unit was added back to stock.

I ask for settlement amount and don’t get a reply. So I call again, they say they have no record of phone calls when I was told the account was cancelled so to end the matter I ask for cancellation amount again. about two weeks later I get the amount, and it says I get a 50% discount but the amount they had as my monthly subs are 100% more than what the debit order is, so in fact I am pay the same cancellation amount with no discount. Maybe a whole R80 rand or something silly.

I then ask the lady to tell me why the unit is in stock and I get told the unit I have is not added to stock ever. So I get a completely different story every time.

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