The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Tours4fun / paid for 2 tours and did not get it

1 Las Vegas, NV, United States

I paid for 2 tours to the Gran Canyon with tours 4 fun. The tour guide spoke Chinese and his English was very limited. He spoke Chinese at least 80% of the trip. We were not given the opportunity to ask questions. The bus driver did not speak English. We were placed at the back of the bus. We were the only non bilingual passengers on the bus. We were not told the tour was only for Chinese people before we booked the tour. The web site was misleading because they had a picture of a white lady that shows when you need to connect with the chat line for help. I did not know it was a website for Chinese people. The tour guide did not wait for my mom and I to get off the bus. He was holding up a Chinese flag and he was marching up a hill when we got off the bus. We were discriminated against because we were not Chinese. We should not have had to march behind a Chinese flag in the United States. The tour guide was not honest when he asked for an additional 14.00 dollars. I told him we did not take a tour and we had been misled because this tour was not for us. He apologized and said the money was not for the tour it was for the bus driver and the office staff, which was not true. He had me paying the extra money for the bus driver and his services per their website. We were not taken to an area where we could have watched an i-max movies of the Gran Canyon in English. The tour was cut short because the tour guide had another event waiting when we got back at the hotel.

Ch
Jul 13, 2015

Post your comment