Menu
Write a review
File a complaint
Total Credit Recovery Customer Service Phone, Email, Contacts

Total Credit Recovery
Reviews and Complaints

Learn how the rating is calculated

1.2 16 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Total Credit Recovery Complaints 16

ComplaintsBoard
J
9:50 am EDT

Total Credit Recovery I requested to remove my phone number

I have repeatedly asked them to take my phone number off their list. They keep asking for a person who does not live at this phone number. They continue to call, place me on hold and refuse to take me off the list

I don't know who this company is. I'm not interested in buying anything. They keep asking for someone who is not at this number

My phone number is [protected]

Desired outcome: They need to remove my name off their list and never call my phone number again

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
B
B
bothered person
Scarborough, CA
Send a message
Oct 28, 2022 12:09 pm EDT

Who are these people? When we take the call, the first thing they asked was my mother's date of birth and home address. Are they entitled to do? What do they want from us? They call us with the number [protected]. Is it a business phone no.?

ComplaintsBoard
S
10:42 am EDT

Total Credit Recovery Old file

I recieved an email indicating that Total Credit Recovery had a file with my maiden name on it, accusing me of an outstanding debt. My bills are paid and I have not taken out any new loans or bought anything new. I called the number provided. The woman who answered asked for my verification to prove I was who I clamin to be. Then she revealed that they had been given a file for collections from Bell Mobility. I explained that, 1) I am married now and this file is not in my married name and, 2) I have not been with Bell for over 7 years, and 3) I paid my phone bill off before switching to another company. She asked for proof of payment. I told her that the file was old, I wouldn't be sending her anything and that I would not be paying anything. I asked her not to contact me again. She was very rude, accused me of not paying my bills (how I would get another phone, a home, internet or anything if I didn't pay bills, I do not know), and promised me that I will continue to get phone calls and emails until the account it settled. It is settled! Over 7 years ago! This company is shady.

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
B
B
bothered person
Scarborough, CA
Send a message
Oct 28, 2022 12:40 pm EDT

It might have been a scam. They tried social phising when you tell them the information about you. Then next time they have more information about you to get you.

ComplaintsBoard
C
9:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Have been sending multiple letters, as well as multiple phone calls a day, some as early as 8am. All this for an account that I do not have. I have never dealt with TD bank, but somehow I have over $700 past due. When I did answer the call, the person on the other end was incredibly rude and did not want to be polite or listen to me when I do not have a legit account with them.

Read full review of Total Credit Recovery
ComplaintsBoard
V
2:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The people who work there in the Toronto office are rude and do not care if they embarrass you at all. they have been leaving nuerous messages now at my work place and will not stop. I feel so humiliated and be littled by their actions. There are laws to protect people from this and am considering suing them for punitive damages. Someone teach them how to have manners please and if their nicer tbey may get better commnuication.

Read full review of Total Credit Recovery
ComplaintsBoard
R
11:53 am EDT

Total Credit Recovery unethical behaviour

My name is Ronald Valverde. On August 10th, Someone called me from this collections agency saying that she was calling from the Ministry of Finance, trying to verify my personal information, once she verified, she said that was calling from Total Credit Recovery. I don't trust they anymore. I have an outstanding balance but I don't feel confident discussing this over the phone as they were caught lying me.
The date of the incident is August 10, 2017
Phone number [protected]

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
K
K
Katiecor44@gmail.com
US
Send a message
Aug 21, 2017 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I invested with IQ options binary brokers in September 16. I initially started with £250. I was allocated a broker called ” Daniel Sage” After few trading sessions, my balance increased to £700. I was then pressured into investing more, I ended up investing up to £52, 250.00. Of pension savings and grants from a few family
Within 2 months, my account balance grew to £97k. I refused to take their bonus and risk free trades to avoid withdrawals problems down the line. But, unfortunately, I was wrong. These scammers use pushy techniques in order for you to loose money. My nightmares began when I placed £30k withdrawals to take care of my deposit and a bit of profit. As I was chasing my withdrawals I began to receive all sort of excuses: sickness for as long as a week, delays in responding until I never heard from my broker. However, I recovered all my funds August 17. Do not fall for this scam. All scam victims can now recover lost funds, all you need is a proof to your claims

ComplaintsBoard
V
9:48 am EDT

Total Credit Recovery harassment

I understand that this company buys call list for people with credit issues. With that being said calling people from blocked numbers at all hours of the night and day is frustrating. I normally do not answer blocked calls but after 5 within a 5 minute time span I was concerned it was the police. Well a lady started freaking out on me and I received 5 more calls from a blocked number. Either leave a message if it is important or just do not call from a blocked number.
I find this to be harassment not debt collecting.

Read full review of Total Credit Recovery
Hide full review
ComplaintsBoard
S
1:13 pm EDT

Total Credit Recovery harassing calls multiple times a day

TCR has been calling my home multiple times a day, seven days a week as early as 6:30-7 am even on the weekends and as late as 11 pm 7 days a week. They are calling for someone who does not even live here. The party they have a collection file against is not me nor do they live with me. I have told them repeatedly that they have the wrong number, that the person they are looking for doesn't live at this number but the calls persist and if I don't answer they call up to 10 times a day filling up my voicemail. Today I again explained to them they are calling the wrong number and the response was "we don't care. Unless the person we are calling for calls us and updates their contact info the calls will continue" word for word. So it is apparantly my job to track down and update contact information for the person they want money from. They are rude and hung up on me when I told them I was calling bell Canada and the better business bureau and filing a harassment complaint. He said "go right ahead" and I asked him why they feel it's ok to harass someone whom has nothing to do with the debt they are trying to collect he said "because we can and the calls will not stop. " I continued to try to reason with him and he hung up on me. I need these calls to stop. I am disabled and suffer from a degenerative debilitating illness and have a heart and lung condition and the stress of this harassment is negatively affecting my health. These people don't care if they kill me and leave my 2 boys without a mother. They harass threaten and bully me knowing full well I'm not the correct person and the correct person is not at this phone number. They refuse to stop this harassment.

Read full review of Total Credit Recovery
Hide full review
ComplaintsBoard
J
10:05 pm EDT

Total Credit Recovery rude, harassing calls, refusal to communicate clearly

I suddenly started receiving harassing calls from an anonymous looking Ontario phone number several times a day (during work hours when I can't really take the call anyway). When I finally answer, a machine tells me to hold while they connect me to an agent and its regarding "An important business matter." I wait a minute or two, no answer. So I hang up. An hour later the phone is ringing again, same story. Finally after ignoring about 15 calls over 3 days, and trying to answer 3 more, I get connected to a man i believe was named Alex.
He asks to speak with me by name, to which I ask who's calling. Immediately he becomes aggressive and rude and demands I identify myself. I point out he called me and I'd like to know who's been repeatedly robo-calling my personal cell phone for 3 days. He accuses me of not being able to answer a simple question like what is my name, yet refuses to tell me why he's calling, or what company he represents. He even tries to tell me that he's already told me that information. I repeatedly tell him to remove my informatin from whatever call list they're using, which is doesn't even acknowledge. He simply ignores the request and talks over top of me. After a minute of going in circles, he finally admits he's calling from Total Credit Recovery, and now he's even ruder than before. He again tries to get me to tell him my name, and address or date of birth to identify myself while citing that he needs to verify who I am before he can tell me anything. To which I reply that I don't give out personal information over the phone to companies that call me. This is just good practice, and he can't honestly be surprised that I'm not spitting out every detail about myself.
I ask over and over for even a slight hint at what the call could be regarding, but he refuses. He finally says if I won't identify myself then we can't speak, to which I respond that I am happy with that, and please don't call any more.

I have done work for the Total Credit Recovery offices in the past, so I recognize the nature of the call once he identified the company, the problem is I don't actually owe anyone money. There is nothing listed in my credit history as overdue, all of my credit cards are paid to zero, cell phone and cable bills are actually overpaid, I closed out my only bank loan 2 months ago, and my car insurance was paid in full in cash.

The calls continue. 5 or 6 times a day.

A few days goes by and I finally talk to another person. They do the same song and dance about needing me to identify myself and citing privacy laws saying they can't tell me anything until i do. But they do let slip that they're calling on behalf of Bell Mobility. So I hang up and call Bell Mobility. They only have one record of an account with someone having a similar name, that was closed AND PAID IN FULL a few months ago...

I suppose I will hear from them again tomorrow... If it wasn't so invasive I might actually have a bit of fun wasting these people's time. Shame a civilized conversation couldn't happen to get them off my case.

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
B
B
bothered person
Scarborough, CA
Send a message
Oct 28, 2022 12:56 pm EDT

It might be a scam. People try to get money from you for no reason and they try to make up a reason. The more you tell them the more risks you are getting scammed.

ComplaintsBoard
L
4:16 pm EST

Total Credit Recovery rude chickens.

Being harassed by these ###, so I went to the offices with a Debt Verification Request" and a "Cease and Desist"

The woman (lol) behind the counter ran out of her little cubicle like a scared deer at hunting season.

I suspect she thought she could avoid my paper work, she was sadly mistaken. I recorded the whole episode.

Now I can not wait to sue for harassment and defamation of character. I cant wait.

They would be well served to run down and search my name at the court house. I have made a good hobby bullying the bully.

Check mate.

Read full review of Total Credit Recovery
Hide full review
ComplaintsBoard
H
6:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Total Credit Recovery student loan

Dear Sir/Madam:

I am really fedup with this Total Credit Recovery for my loan payment for Ontario Student Loan I have been paying than suddenly my loan was not with them than finally I found them back because, I moved and my previous landlord did not give me my mail than finally I send them my payment monthly 100.00 and they ask for more I don't have a job but this people have charged me so much interest and I can't this anymore I have promised myself that don't take any loan with Canadian Government because this is government business to get out interest from you this way paying Tax is not enough How about government give job to us so we don't go through all this Never ever taking the loan

Read full review of Total Credit Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
12:59 pm EDT

Total Credit Recovery unprofessional behavior

I had been contacted by this company for a delinquent American Express bill. Things do happen. However, I had spoken with a Ross Mcnab on 3 seperate occasions and made payments. I then was contacted by Sharon Strickland-rude-right from the start. She told me Ross was fired because he was not doing his job and was letting customers off the hook. WRONG!
I know it is a tough job, however, be nice & professional. On 5/16/08 I was again contacted by her and made arrangements for a payment. She said it would not go through until 5/19/08 which was a Monday--no problem. I again told her to use the same checking account--money was there. She didn't call me until 5/23/08 to tell me that the acct info I gave her was no good. We confirmed routing numbers and account numbers. Today, 5/29/08 she calls me and said the account number is no good & now I have to pay by certified check. We again confirmed the numbers. She (I guess) tried to process it and it would not go through. She was very nasty at this point. I asked to speak with a supervisor--and was given to a " Marcony" (poor listening skills & rude), he told me I gave her an incorrect account # and wanted to know when to process the payment. I told him I wanted it processed 5/19. He did verify that she Sharon Strickland made the error in processing. I asked who was going to pay the interest for the last 10 days he said "you, of course" really. Very rude, they made the mistake, and I pay the interest. Wow. I will continue this, hopefully with a better result next time. I am contacting the BBB and anyone else I can.

Read full review of Total Credit Recovery
Hide full review
ComplaintsBoard
D
12:00 am EST

Total Credit Recovery scam and fraud!

I have never in my life experienced a more unprofessional conversation with a supposed supervisor. After telling Sophie Green at Total Credit Recovery USA Group in Buffalo, NY that I was unable to pay the full balance in question and that I would like to make payments, which I was told I could not do, she disgracefully and most unprofessionally belittled me. I asked to speak to a supervisor which I did, at least I was told that this incredibly rude woman was a supervisor, I was put through the same yelling and belittling.

I was threatened, and yes most definitely threatened, into making a payment that will most definitely cause me an incredible hardship. I was completely astonished that these two woman were actually hired to deal with the public. I am not done with this and I will pursue this complaint.

Read full review of Total Credit Recovery and 4 comments
Hide full review
4 comments
Add a comment
M
M
Matthew
Send a message
Nov 30, 2007 12:00 am EST

I paid the balance due and then they found 75 more dollars due and that would close the account then a few days later it was another 21 now I have paid it and they say it is closed but who knows.

C
C
Candace Stahl
Send a message
Sep 23, 2008 8:52 am EDT

This collection agency is a nightmare! I was a victim of credit card fraud, so my $8000 bill was highly unexpected.
I was called a criminal, a liar, and a thief by a gentleman named Kevin.
I paid in full by placing myself in further debt, and then kept receiving bills from them. It has been four months and it still has not been cleared from my credit report.
I call every week and someone has mysteriously "forgotten" to fax me the appropriate paperwork.
FYI- You can make make payments on debt, so ignore the idle threats.
Hope this helps.

A
A
Alice
Send a message
Sep 15, 2008 10:10 pm EDT

This is what they do, they try to scare you into doing something stupid, and so they get their money and then they move on to the next victim. In this case knowledge is power. They can't force you to pay something you can't afford. The worse they can do is sue you and get some sort of lien on your house or assets which they can only collect when the house is sold or when you die. If they are rude, just hang up on them.

K
K
Kelsey DeMeyer
Send a message
Jul 29, 2008 12:53 pm EDT

I was sent a collection notice from Total Credit Recovery USA Group, Inc. They conveniently send a contact number that is bogus. What is the point of having a contact number that is totally fictitious? I believe they may be just as fraudulant and deceptive as the company they represented in the letter.

ComplaintsBoard
K
12:00 am EST

Total Credit Recovery collection department

I was 3 months behind on a credit card and they decided to send it to collections. I paid the minimum due plus the late fees and found out by mail that they sent it to collections. I called the company and spoke with Shaun Grenning who was probably the rudest person in the world. I asked to speak with someone else and he asked why. Then he asked me why could I not pay off $500 in a year. Then told me this is the type of treatment I get when I don't pay my bills. Excuse me! Everybody's finances are not the same. He must forgot, he was trying to collect from me. I tried to work out a payment but he said $96 was the minimum.

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
T
T
tricia
Send a message
Feb 06, 2008 9:38 am EST

i had a rude person also trying to colect from me well his is how it went i told her i could handle 100 a month then i thought about it and said make that 50 a month well she got all huffy and started getting rude and nasty and i said whoaaaa lady whats wrong isnt 50 good enough and she said NO it isnt then i said well then hows nothing a month sound and i hung up never heard another word from her...
these people have NO right calling your home and treating you like that tell them to go to hell.

ComplaintsBoard
G
12:00 am EST

Total Credit Recovery rude lady

I have been getting rude phone calls from a lady named SAMANTHA MARTIN. She leaves at least 2 rude messages. She will not tell me what she is calling about. She just yells in the phone. I refuse to talk to her. I did get a letter finally explaining why she was calling. I took care of the matter but she continues to call. I am ready to press charges against her for harrassment. She is so unprofessional and rude. People like her only need to work in a funeral home.

Read full review of Total Credit Recovery and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kristin Vantra
Send a message
Jan 28, 2008 3:24 pm EST

Please file a complaint with the FTC about her. I came online specifically to see what anyone had heard about Total Recovery Group, because they are very rude and was very surprised to see this letter AND that you have also been dealing with Samantha Martin.

I filed a complaint this very afternoon. Please please call the FTC (it took maybe 6-8 minutes of my time), they say the more complaints they receive the more likely they will have the government investigate the company and Ms. Martin.

Call [protected]

and write

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580

or file a complaint online at: http://www.ftc.gov

ComplaintsBoard
C
12:00 am EST

Total Credit Recovery stop my payment for 2 months!

I was trying to tell some one that I didn't have any money to pay right now that I'm not working I have no money in the bank. They called me a dead beat that it was people like me that keep them in work. I am only having problems now It will be a while until I can pay them. I have never been spoke to in such a horrible way. A lady named Susie started talking so loud and, was so rude then a man named Luciano was so rude to me, called me names told me I better find the money some place he didn't care where that I was a no good person. I don't appreciate being talked to like a dog.When you don't have money how can they take it.

Read full review of Total Credit Recovery and 4 comments
Hide full review
4 comments
Add a comment
H
H
Haley
Send a message
Sep 09, 2008 8:59 am EDT

Collection agencies are so rude.. I have not received ANYTHING in the mail from these people and I have explained that to them... and then they tell me they are going to hang up on me if I raise my voice to them.. they work in customer service and if they don't like their job then they shouldn't do it and need to not talk to people like that.. They won't quit calling my house and i have nothing to say to them so I hang up on them.. and it is someone different everytime they call and they are all rude! They need to get an attitude check and trying to get my credit card number from me.. I WILL NEVER give that information out! And they will NEVER get the $10 service frome me either.. They are just out of luck!

M
M
mary Schnorr
Send a message
Aug 12, 2008 6:32 am EDT

I recently sent a fax to the above named Susie Steiner, stating that I would not be able to have any debits made from my account between July 9 and September 1. Even though this was IN WRITING and Susie called me regarding the fax, she still went ahead and took $400 out of my very meager account. The Better Business Bureau will definitely hear from me. These people are ###.

K
K
Kelly Havernick
Send a message
Feb 13, 2008 12:41 pm EST

I agree with you as well. Collection companies hire the rudest people. Don't feel upset. The people on the other end are just rude and they are real tough because they are on the phone. I'd like to get one of these people out on the streets to see how tough they really are.

G
G
Ginger Toomey
Send a message
Nov 27, 2007 9:26 pm EST

I totally agree with you on this. I have been dealing with a person named Samantha Martin. She is so rude and unprofessional.

ComplaintsBoard
R
12:00 am EDT

Total Credit Recovery dishonest, deceptive & rude behavior

I am handling some financial matters for a family that has had some very challenging financial hardships & health problems. I contacted TCR & asked they no longer call & harass the family members & that I would handle the negotiations from here on out. I asked & received the bottom line pay off for an old AMEX card TCR was collecting for. I told them exactly when I would have the funds available to pay them, they (attorney & supervisor) finally agreed to the amount & date of the payoff. The individual I dealt with was a man named Kareem & he was very polite on all of my calls.

The problems began when I asked my assistant to verify the payoff amount & get wiring instructions because I was going to fulfill my commitment on time. The amount they told her was 30% higher than what Kareem said. Then another person named Crystal started calling me & my assistant told her we had dealt with Kareem & that i was only going to pay what had previously been agreed to. She said Kareem no longer works for the company & I must pay the greater amount not what was the previously agreed to number, then all of a sudden Kareem joins the call, my assistant shares with him that I was only going to pay what was agreed to so he dropped increase by 1/2 but still $400 over the agreed amount.

I call Kareem back & explain that was not the deal, I have been candid, honest & fulfilled all of my commitments & he/TCR did not honor their end of the bargain & in fact lied about him no longer working there. He said he would call me back & he did so & agreed to the original payoff. Then the extremely rude behavior begins. I get some guy named Alex come on the line & he proceeds to make me extremely angry by telling me he did not trust me & I could not wire the funds. He kept saying either pick up the phone off speaker or go to court & pay 30% more.

He then proceeded to harass me by saying you must be having a bad day so just call back some other time when I'm in a better mood. He then hung up on me when I asked to speak to his supervisor, Sean Simpson. These people are not only rude they are deceptive & dishonest. I plan to contact AMEX & share this story, I have contacts on their board of directors & hope to get them fired off this account.

Read full review of Total Credit Recovery and 40 comments
Hide full review
40 comments
Add a comment
B
B
bothered person
Scarborough, CA
Send a message
Oct 28, 2022 12:23 pm EDT

It sounds like a scam you have encountered. Did you pay directly to the credit card companies or TCR told you a specific bank account you needed to pay to? It sounded absurd for the whole thing. If for a credit card company they will ask for exact payment amount but not an ambiguous amount you mentioned.

T
T
TeaCup123
CA
Send a message
Feb 11, 2020 2:22 pm EST

They are government in Ontario basically.
They are willing to make outright fraudulent submissions, and enforce without lawful authority. Complete fallacy across the board and they will literally run you through every type of court and tribunal until you end up on the street. Major abuse of process and power and will destroy people over uncollectible debts. They will literally hunt you down and hit you with a truck then exploit the insurance and other processes to rack up interest. Never mind rude, their job sucks, but they have rules they are supposed to follow and even if they had exemptions status under the National Instrument there were rules to follow and they did not follow those rules. The only way to get their dishonest, abusive, and dangerous behaviour under reasonable control is to change the national instrument. I did not appreciate having my entire life destroyed and all the criminal behaviour I witnessed with complete impunity while they violate the rules we have in place for overall public safety. Never in my life have I imagined such vagrant disregard for the law was possible. It has nothing to do with their attitude, they bring the administration of justice into disrepute and they are likely to bring about civil unrest at some point because those actions are unconscionable. It's an offense to justice, and everything North America is supposed to stand for. Funny thing is, if they hadn't have been so aggressive, I would have had my debt paid off entirely by the end of the season.

G
G
gpmom29
Grande Prairie, CA
Send a message
Jul 18, 2016 2:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I started getting calls in August 2011 when my family and I were on holidays. When we came home after 2 weeks I had 10 messages from this TCR that I knew nothing about. I never called them back because in the messages they never stated who they were looking for and what the matter was about, just the fact that we needed to contact them ASAP. I kept receiving these calls at least twice a day...not returning them because I know if a collection agency is looking for you, they would give the name of the person who they are looking for. Finally I got a letter in the mail from them a month after the calls started. I finally called them back and explained to them at the moment I didn't have a job and I was out looking for one. I would start paying them as soon as I could. Apparently it wasn't good enough for them so I told them then they wouldn't be getting any money from me until they treated me like a human being and not like a piece of dirt. Near the end of September I finally set up a pre-authorized payment plan to what we could afford to pay them and it still wasn't good enough. When I tried to explain that we only have one income right now the person on the other end insisted that I pay with a credit card or borrow the money and they were only giving me a few days to clear up the matter. When I told them I couldn't do it repeatedly...the first guy got very defensive and hung up on me. Since then, I have made one payment...more to come and they are still calling telling me that I have made zero attempt to resolve this matter. I have even made attempts to contact them through email and their email doesn't even work. So...if they continue to call I will be getting in contact with a lawyer and sueing their company and then I will pay them nothing. Harrassment is totally unacceptable and I thought that a collection agency was there to help you pay off your debts. Hopefully this message gets to them and they can learn to do better and professional business.

T
T
Tanya Rachel Wieczorek
US
Send a message
Sep 09, 2015 6:11 pm EDT

I too have been being harassed by TCR - never in my life have I been spoken to so rudely as I have been with them. First of all I have received some days up to 6 phone calls from them in one day. That is excessive and in my mind constitutes harassment. I have been on Welfare due to medical conditions up till July (now on ODSP) and my fibromyalgia/CFS/POTS makes me very fatigued most days, but I have had phone calls from TCR at 7:45 a.m.! Seriously, 7:45! They effen woke me up. I now have my phone ringer off till 11 a.m. due to these idi*ts. Anyway I was on Welfare only receiving $686 a month, barely able to pay rent, using the Food Bank once a month (all you're allowed). So when I was not able to work I used up my credit card to buy food and was behind on paying the minimum payments, I admit that. But EI barely paid anything anyway and when that ran out I was on Welfare. I can't work, I can't help it. If one of those stupid idi*ts at TCR felt like I do for just one day maybe they'd just shut the eff up. Anyway the one phone call that stands out in my mind was when this woman from TCR asked me very condescendingly if I spoke another language, and proceeded to say to the effect of "perhaps we need to find someone who speaks your language to explain this to you because you don't seem to understand what I'm saying speaking English" WTF?! I don't have any accent and speak English extremely fluently (I got awards in school for my diction) so where is she getting the freakin' unmitigated GALL to say such rudeness to me?! Every time I would see their number on my phone I could feel my tachycardia worsen (with POTS you are easily over-stimulated by stress) and with my health issues I am supposed to reduce my stress, not increase it! So the times that I answered I explained to them as calmly as I could that I was on EI and barely able to put food on the table for myself, I could not even afford rainboots that I needed. On several occasions they had the nerve to start asking me nosy personal questions like 'how much money do you get every month on Welfare', 'how much rent do you pay', 'how much is your phone bill', etc. THE UNMITIGATED GALL. I had to get really firm with them and say 'those questions are none of your dam* business and I'm under no legal obligation to answer any of this'. They would be like 'we have to figure out where you could be saving some money to start making payments' - trust me if I had the money I'd be making some payments, what I could, but I barely had enough money to pay my phone bill and trust me idi*ts at TCR, I'm not going without a phone, you stupid [censored]. I have medical issues, I've had to phone an ambulance once, so if you think I'm going without a phone so you can get $40 a month you've got another think coming! They suggested to me the same thing as someone else here said, that they told me to go get a lone (I know that spelling is wrong but it won't let me submit the word lo*an) so I could pay them. Uh hello, my credit card is already shot, you think a bank is going to give a lone to someone on Welfare, who can't work due to illness?! HA! In between all of this I had to move and smugly told them I was moving on the phone, I said 'well you can send all the letters you like cuz in 2 weeks I won't live here anymore' and they had the GALL to ask for my new address! I spoke the same way to them as they do to me, very condescending, I said 'I am not at liberty to divulge that information' CLICK. Hung up. THE GALL. I didn't just fall off the turnip truck yesterday mor*ns. So now that I'm on ODSP I can finally afford to start paying it off slowly but I'm still not going to do without something I need just to satisfy these idi*ts. I don't know about the comment above that they would let you pay as little as $20 a month, I was certainly not offered that option - in fact on one call the rude woman said 'we need a $100 payment from you by the end of the week'! WTF Good luck with that. To AlterEgo above - good for you that you were living on $1200 a month, that would have been heaven to me compared to $686 on Welfare, try living on that before you judge those of us who can't work due to illness, as I said I could not even afford rainboots I needed, so before you judge STFU! And no at the time when this was happening I could not afford the Internet either, phone only was all I had so shut up. And where I live now my landlady has unlimited Internet so I'm still not paying for Internet. The last time they phoned was weeks ago, I said 'do you not see that I've been chipping away at it' but they were still harassing me! Now I haven't had a phone call in weeks, I wonder if they're up to something. Makes me suspicious that there's radio silence from them now. How is it that comments above have the words 'idi*ts' and 'mor*ns' but I can't submit my comment that contains them?

L
L
lullsbell
Mississauga, CA
Send a message
May 07, 2015 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have received 4 call from TCR finally called the spoke to one person and she said did not have phone number on file then she transferred to Reception ? dont know why but that lady said ok thank you and that was it. So i thought got another call today frustrating... Dont know how to get these ###s to stop calling... Help anyone

G
G
Get your organization together
Edmonton, CA
Send a message
Apr 27, 2015 4:26 pm EDT

Hello, Now I have requested several times since February for paperwork in regards to the outstanding balance owing on the above mentioned account also have requested numerous times for a certain number to not be called or messages being left on my phone at work.. Harrassing people I work with. I have talked to several people in regards to this and no one seems to pass on the message or document it. Now as I am aware it is illegal for you to contact me without paper work being sent out. Since February I have requested this every other time on the phone and keep being told it will be sent meanwhile asked what was exactly was supposed to be sent. As of last month my account owing is 7 years therefore it is a stale account. Trying to work with your organization is ridiculous and frustrating as I have been told numerous times of different amounts Owing. I have saved all the messages left on my phone as well as recorded phone calls oh all these so called promises! I will be making a complaint to TD in regards to this as I was requested to pay my debt through western Union in which records cannot be tracked from Total Credit Recovery.

D
D
Don't answer the phone
Calgary, CA
Send a message
Feb 26, 2015 2:30 pm EST

Don't even answer the phone to these idiots. Program the number and never talk to them... If they can't get a hold of you after so long there is a Statute of Limitations Law. So after so many years the debt is erased from your credit, and they will stop calling... They buy debts for penny's on the dollar, this is how they make their money trying to collect... Beware though, I know of many people who pay these outsourced collection companies and the debt is not shown as "Paid" on their credit report... If you have an unpaid debt that you what to correct. Only deal with the company you have the debt to, not these types of clowns...

T
T
Trish Grillon
Send a message
Mar 27, 2007 12:00 am EDT

Not my account keep -receiving phone calls. Called TCR back to ask them why they were calling my home. Spoke to a supervisor named Alexander Tsirimokes. He was rude unprofessional. He screamed at me & threatened me. I am calling AMEX to complain. I'm in shock.

S
S
spencer848
Chelsea, CA
Send a message
Feb 13, 2015 1:53 pm EST

I am in the same situation as the complaint TCR continuously call me almost every day. I'm 16 and have no way of having debt (no cc, no loans, no mortgage) I have tried calling them back but no answer I have even answered their calls and it sent me to a voicemail asking why I was calling so said that they were erroneously calling me but no answer to that only robot calls flooding my voicemail.

X
X
xyxy2300xyxy
Windsor, CA
Send a message
Dec 19, 2013 1:15 am EST

my mother lives alone, daily she gets 3-4 recorded calls from these idiots. She does not have any debt, the messages do not mention her name. She gets scared because the calls come at 7 am and in the evenings after she is already in bed, she thinks that something has happened to a family member.
I sent an email to the company asking them to stop these calls. I cannot sit at her house waiting for one of these calls to get the number down, she has tried but hasn't yet written it down correctly. Like I said, she is a senior, poor hearing but she does remember Total Credit Recovery.

total ###s

Overview of Total Credit Recovery complaint handling

Total Credit Recovery reviews first appeared on Complaints Board on Apr 13, 2007. The latest review I requested to remove my phone number was posted on Jun 15, 2022. The latest complaint student loan was resolved on Jun 29, 2011. Total Credit Recovery has an average consumer rating of 1 stars from 16 reviews. Total Credit Recovery has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Total Credit Recovery Contacts

  2. Total Credit Recovery phone numbers
    (416) 774-4000
    (416) 774-4000
    Click up if you have successfully reached Total Credit Recovery by calling (416) 774-4000 phone number 0 0 users reported that they have successfully reached Total Credit Recovery by calling (416) 774-4000 phone number Click down if you have unsuccessfully reached Total Credit Recovery by calling (416) 774-4000 phone number 2 2 users reported that they have UNsuccessfully reached Total Credit Recovery by calling (416) 774-4000 phone number
    +1 (800) 267-2482
    +1 (800) 267-2482
    Click up if you have successfully reached Total Credit Recovery by calling +1 (800) 267-2482 phone number 0 0 users reported that they have successfully reached Total Credit Recovery by calling +1 (800) 267-2482 phone number Click down if you have unsuccessfully reached Total Credit Recovery by calling +1 (800) 267-2482 phone number 0 0 users reported that they have UNsuccessfully reached Total Credit Recovery by calling +1 (800) 267-2482 phone number
  3. Total Credit Recovery emails
  4. Total Credit Recovery address
    225 Yorkland Boulevard Toronto, Ontario, M2J 4Y7 , United States
  5. Total Credit Recovery social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Total Credit Recovery contacts
Total Credit Recovery Category
Total Credit Recovery is ranked 167 among 248 companies in the Collection Agencies category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.