Tires Plus / honesty
Is there anyone honset at Tires Plus?
Through my involvement with Tires Plus I have to say beware to all who enter their driveway. I am convinced that the shop workers are basicly honest, it is the management that has to be watched. Listen to the conversations and you will be appalled. The guy working on the car reccomends one thing and the manager will add to that what he wants to sell, no matter the technician says. I have heard them argue. My mother was told she needed a lot of work on her car because of it's age even though it has few miles. She had no idea what they were talking about only that it had to be done. A phone call to the dealer revealed that what they told her was untrue, and the work they did was substancially more expensive than the dealer. And that was without factory approved parts. When I complained to the manager; a squeeky voiced, unshaven kid with apparently little knowledge of cars, I was offered a free oil change! As I sat in the waiting room to speak with the manager who was finishing a cigarette and talking on a cell phone, I listened to the conversations at the front desk and what came through the window from the shop. When one manager at the front became aware of this he started speaking in Spanish and when his boss came to the front he looked at me and then said something more in Spanish. Nothing to hide? Right.
I understand that the technicians are competant there. The management is obviously money hungry and has no ethics. The combination of the two only works for the Tires Plus company, not for the customer.
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