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Time Warner Cable / customer no-service!

1 Wilmington, NC, United States

Leon (Sun Mar 2 14:51:38 EST 2008)>Re Rachel Elam, 7323 Anaca point road.I want to register a formal complaint for the service I have received in Wilmington. I switched to you for digital phone and road runner on 2/05/08. Installation was delayed over a week past the scheduled time, no real problem, After about a week the phone went out and was resolved over the phone, again ok except for over 45 minutes of my cell phone time, mostly on hold. Then on Wed night 2/27/09, the phone and road runner both went out and was reported to you on Thursday am. After another 30-40 minutes of cell phone time, it was decided you would have to send a service man out. He came out Friday AM, and spent about 1 1 /2 hours inside and could not find the problem. He said the problem is in the line on the pole, so someone would be out later in the day to fix it. Now it's Sunday. I called your customer no-service line and again spent another 40 minutes of my cell time again. I was told they would send out a lineman out today to fix it. I gave them my cell phone number to call (since I don't have a home phone). Shortly after I called, my wife saw a truck in our driveway, He sat there for a short time, then drove away without even getting out of the truck

Bottom line is: I have over two hours in cell charges, A total waste of my time Friday waiting on service, No telephone or internet service since last Wednesday. Another waste of time today. I WON'T CALL YOU AGAIN. IF IT IS NOT FIXED TODAY, I WILL BE SWITCHING BACK TO MY FORMER PROVIDER. Which by the way, I only had one outage with them over a 10 year period and it was resolved the same day.

Leon Elamint Road, Wilmington, NC 28411 phone # [protected].

Leon (Sun Mar 2 14:51:40 EST 2008)>Re Rachel Elam, 7323 Anaca PoI want to register a formal complaint for the service I have received in Wilmington. I switched to you for digital phone and road runner on 2/05/08. Installation was delayed over a week past the scheduled time, no real problem, After about a week the phone went out and was resolved over the phone, again ok except for over 45 minutes of my cell phone time, mostly on hold. Then on Wed night 2/27/09, the phone and road runner both went out and was reported to you on Thursday am. After another 30-40 minutes of cell phone time, it was decided you would have to send a service man out. He came out Friday AM, and spent about 1 1 /2 hours inside and could not find the problem. He said the problem is in the line on the pole, so someone would be out later in the day to fix it. Now it's Sunday. I called your customer no-service line and again spent another 40 minutes of my cell time again. I was told they would send out a lineman out today to fix it. I gave them my cell phone number to call (since I don't have a home phone). Shortly after I called, my wife saw a truck in our driveway, He sat there for a short time, then drove away without even getting out of the truck

Bottom line is: I have over two hours in cell charges, A total waste of my time Friday waiting on service, No telephone or internet service since last Wednesday. Another waste of time today. I WON'T CALL YOU AGAIN. IF IT IS NOT FIXED TODAY, I WILL BE SWITCHING BACK TO MY FORMER PROVIDER. Which by the way, I only had one outage with them over a 10 year period and it was resolved the same day.

Leon Elamint Road, Wilmington, NC 28411 phone # [protected].

Leon (Sun Mar 2 14:52:14 EST 2008)>I want to register a formal complaint for the service I have received in Wilmington. I switched to you for digital phone and road runner on 2/05/08. Installation was delayed over a week past the scheduled time, no real problem, After about a week the phone went out and was resolved over the phone, again ok except for over 45 minutes of my cell phone time, mostly on hold. Then on Wed night 2/27/09, the phone and road runner both went out and was reported to you on Thursday am. After another 30-40 minutes of cell phone time, it was decided you would have to send a service man out. He came out Friday AM, and spent about 1 1 /2 hours inside and could not find the problem. He said the problem is in the line on the pole, so someone would be out later in the day to fix it. Now it's Sunday. I called your customer no-service line and again spent another 40 minutes of my cell time again. I was told they would send out a lineman out today to fix it. I gave them my cell phone number to call (since I don't have a home phone). Shortly after I called, my wife saw a truck in our driveway, He sat there for a short time, then drove away without even getting out of the truck

Bottom line is: I have over two hours in cell charges, A total waste of my time Friday waiting on service, No telephone or internet service since last Wednesday. Another waste of time today. I WON'T CALL YOU AGAIN. IF IT IS NOT FIXED TODAY, I WILL BE SWITCHING BACK TO MY FORMER PROVIDER. Which by the way, I only had one outage with them over a 10 year period and it was resolved the same day.

Leon Elam.

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