TicketWeb / Bad business practice
I bought a pair of tickets online at TicketWeb.com for a concert in Downtown Boise (at the Big Easy concert venue). The tickets were to be held for me at Will Call. When I arrived to pick them up I was informed that, since I had not brought the original credit card used to purchase them online, I would not be allowed to recieve the tickets I had already been charged for. The girl behind the glass told me, however, that I could receive a refund through TicketWeb. Because a friend and I were meeting several other people inside, I was forced to purchase two additional tickets to be admitted.
TicketWeb has been completely unhelpful in my efforts to find an acceptable solution to this situation. They have responded that "all sales are final, " though I believe the definition of a "sale" is the exchange of money for goods or services and in this case no goods or services were provided. I was put in a position where I had to buy a second set of tickets for this concert because I was not allowed to pick up the tickets I had waiting at will call and the company refuses to compensate me in any way for the $58 I paid for the original set of tickets which I never recieved. Here is some of the communcation I have had with the company:
From: Eric Ellis
I arrived at the venue to pick up my tickets but I had forgotten to bring the original credit card I had used to purchase the tickets on Ticket Web. The girl at the box office said she could not give me the tickets. She said I could a refund through Ticket Web.
Dear Eric Ellis, Thank you for contacting Ticketweb. We would be glad to assist you. In reference to your request, unfortunately, we cannot refund or exchange your ticket order. As is stated in our policy, all sales are final. Ticketweb's policy also states that the original credit card used to the purchase the tickets must be presented to pick up tickets held at will call. Therefore, we are unable to honor your request. We apologize for any inconvenience this may cause. If you have any further inquiries or concerns please feel free to contact us. Thank you for using Ticketweb, we really appreciate your business.
From: Eric Ellis
This is the third time I have contacted you regarding the tickets I paid for but was unable to receive. In your reply (see below) you indicated that you would not refund or exchange because "all sales are final." However, a sale is an exchange of money for goods or services. Since I recieved no goods or services from you, there was no sale. I demand compensation from you or will be forced to take legal action. Sincerely, Eric Ellis
Thank you for using Ticketweb. We will be happy to assist you with your request. Unfortunately as you placed your order all information pertaining to the sale and pick up of your tickets is and was stated on the day of purchase. Our records indicate that the criteria for picking up tickets was not followed, If you do not abide by the rules and regulations required as set by the box office we are unable to guarantee that you will receive your tickets. These regulations are set to insure the safety, transfer, and acceptance of goods and information. You accepted these terms and conditions, you also did not follow the necessary procedure, therefore the venue reserves the right to with hold any tickets from customers that do not adhere to set rules. We do apologize for the inconvenience but we are unable to honor your demand for a refund. If you have any other questions please feel free to contact us. We truly appreciate your business and have a great day.