Therealreal.com / Worst customer service!
I ordered an item from TheRealReal store. Received a message stating my item was out of stock and they cancelled my order. I contacted customer care and they even gave me a statement in writing that my order was cancelled and no charge to my card would be made. Later I received a call from my bank and was told that my card was charged. I contacted TheRealReal again and asked for a manager, but they refused. This was the worst customer service ever! No ethics. No respect. It was a real nightmare, but in the end my credit card company took care of it and I received my money back. Buyer beware!
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