SUBMIT A COMPLAINT / Worst customer service!

Tiburon, CA, United States Review updated:
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I ordered an item from TheRealReal store. Received a message stating my item was out of stock and they cancelled my order. I contacted customer care and they even gave me a statement in writing that my order was cancelled and no charge to my card would be made. Later I received a call from my bank and was told that my card was charged. I contacted TheRealReal again and asked for a manager, but they refused. This was the worst customer service ever! No ethics. No respect. It was a real nightmare, but in the end my credit card company took care of it and I received my money back. Buyer beware!

Feb 11, 2016
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  •   Feb 13, 2016

    Notified the the website of shoes that were fake, a color that has never been made by the brand, still not taken down.. People should probably be really careful when shopping here as they seem to be uneducated about some products.

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