The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

The Wedding Experience / Would not give refund

1 FL, United States

I booked a videographer for my wedding ceremony so that my family that was not at our wedding could have a copy. The day of the wedding we showed up at the location and the videographer was not there. When I got back from my cruise I immediately contacted Royal Romance who I had paid the money to and made all the arrangements with. They apologized and told me that they submitted a request for my refund. After continuous emails and phone calls, I never did receive an answer as to when I should expect my refund. 2 months have passed and I recieve an email today stating that The Wedding Experience will not issue any refunds. What Ives them the right to withhold my money when I did not recieve my service I paid for?

Post your comment