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they bill you, then send wrong product
I ordered 2 pairs of shoes from finish line on 8/9/2010. I had to call the 1-800 # as the website would not let you view the checkout page. Just one of the problems the company has. The girl took my order over the phone and reverified my name address, email, etc three times! Yet when I didn't get the confirmation email the next day, I called back and was advised she had transposed 2 letters in my last name on my email address. It was updated and I was resent the confirmation which I recieved. Upon review of the confirmation and the shipping information, I see that my city was also spelled wrong. She put a b instead of a c, but yet the dyslexic idiot had repeated everything back to me correctly. Once again, called back a 2nd time and had to have the packages intercepted to change the city so they would not be returned to the stores.
After an entire week of back and forth with finish line and ups, I finally recieve the shipments. The shoes I ordered were the nike comfort fit thong sandals in a women's size 7, one pair was black, one was brown. One pair was shipped from a store in jonesboro ar, the other from huntsville al. The pair from ar came exactly as described. The one from alabama, instead of being a womens size 7 nike was a man's size 13 sandal! For the third, I had to call the 1-800 number to complain. I requested a manager this time instead as I was getting nowhere with the idiot I was talking to. She obviously didn't care whatsoever that I had 3 issues already. The manager then advised me he would send me a shipping label to my email address and would call the alabama store to force them to send the item out overnight next day even though they had not gotten the incorrect pair back already. This was on a wednesday. Another 5 days go by, I finally recieve the shipping label the next monday in my email. I pack the items and ship them back. Today is the 2nd of september. That was august 16th. Today I again contacted the 1-800 to be advised that the alabama store actually told the corporate office that they had the item even though they did not and they would now have to attempt to locate the item at a different store, but that the shoe was not readily available anymore. Needless to say, we're going on a month later and i'm still missing my item with no refund, no credit, nothing! This company is horrible! They employ incompetent dyslexic idiots to take orders that obviously haven't even graduated high school seeing they cannot spell! The stores are a whole other story as they need to go back to preschool since they cannot even tell the difference between a man's shoe and a woman's shoe and what the correct color is! My 2 year old is smarter than their employees. Do not purchase from them. You'll never see your money, nor your merchandise!
bait and switch
I called my local Finish line [Beavercreek OH] and inquired about 2 different shoes in 2 different sizes. I was told they had plenty of both and the were both $60.They would not let me purchase them with a credit card over the phone. I drove for a half hour to the mall and come to find out they not only didn't have one of them, they didn't even carry the shoe. The shoe they did have was $94 dollars, $34 more than they had quoted over the phone. The Manger said sorry but he couldn't do anything about "what someone else told you". Finish line customer service was just as helpful all they could do was record my complaint. I was misled on purpose to get me into the store for a possible commishion. I will never shop Finish line again.
At that point in time. Finish Line employees in Ohio were not commissioned employees.
piss poor service
I wish that I had searched here before placing an order with finishline.com.
I place an order for a product that they showed "in stock". I received and email with my order confirmation, which said that my order was being processed. After two days, I had not received a tracking number. I emailed their customer service to find out what the hold up could be. I never received a reply email.
After two more days I called their customer service line only to learn that my order would be (or had been) cancelled without notice. I was told that since I had called that I would receive notice of the cancellation within three days. When I asked why I was informed that the item is no longer in stock.
O’well lesson learned …. I will never use finishline.com to place an order. Nor will I ever step a foot into any of their retail locations.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too recently had a bad experience with Finishline. I placed an order and requested express delivery (paid an extra $25.00 for it). No order ever arrived. It was my father's birthday gift and it would have been ideal that it arrive at my father's home, on his birthday. Two days after his birthday, no shoes ever arrived. I looked up the tracking number that Finishline alleged was for my father's shoes; UPS showed that it was delivered to an address in Clinton, IA. We live in PA. I am genuinely irritated and extremely disappointed. I just shot an angry e-mail to customer service demanding that the situation be rectified and/or the money be refunded immediately. Hopefully, they will respond favorably or I will have to take further action.
I am extremely disappointed with Finishline and will certainly never order anything from them again.
refused to allow exchange of shoes
This company sucks! I can't believe I didn't check the internet complaints on this company without giving them my hard earned money. The manager is like 18 years old so needless to say I didn't get far with him because I didn't have any candy with me. Anyway, when you need to exchange a pair of shoes more than 2 times you are slap out of luck folks..my daughter wore her new shoes in the house for a few minutes to make sure she liked them and the tongue kept moving to the side thus creating a rub on her foot, so when I went to taken them back the kid said he was sorry but there wasn't anything he could do for me. When I asked to speak to someone else he said.."I am the "someone else".. when I asked for the customer service # he flipped over the receipt and circled the number and said''let me spell my name for you.." What, really..is that what you call professional?
Not to me.When I called cust.service they agreed to give me a store credit and believe me I plan to have my daughter walk around that store 3 hours if I have to just to make sure they are PERFECT then I vow to NEVER EVER do business with that company again, and just for you Jon..let me spell my name for "you"...Melissa
DONT HATE ON FINSHLINE
I bought a pair of shoes for my son from finishline.com because they didn't have the size at our local mall. The shoes arrived and my son wore them the next two days. On the second day, my son was complaining that he could not walk because his right foot was hurting between his heel and ankle. My son was literally limping to our couch as he could no longer take it. I went back and inspected the shoes closely where my son's foot was hurting, and there it was! I felt the very hard material that felt like a plastic insert on the back side of the shoes that was putting pressure on my son's foot. I called finishline.com customer service and the representative was very hesitant on giving me an RMA number because he insists that I return the product to the store. He also explained to me that if they find a defect due to the manufacturer style and design, they will not refund my money and ship the product back to me. That same night, I attempted to return the shoes to a finish line at our local mall, and the manager refused to accept the shoes because it was worn and that they could not do anything that was caused by the manufacturer (the manager did not even care to read the receipt I was showing him). I then walked in to FOOT LOCKER downstairs from the store and asked their return policy, the sales associate (not the manager) explained to me that if there is something wrong with the shoes, even when they are worn, they will do their best to fix the issue with a refund or an exchange, and complain to the manufacturer in behalf of their customers if necessary.
BUYER BEWARE! DO NOT BUY ANYTHING FROM FINISH LINE because once the product is sold, they WILL NOT CARE AND SUPPORT THE PRODUCTS THAT THEY SOLD TO THEIR CUSTOMERS. I will never buy from Finish Line anymore.
I purchased a pair of Monarchs. They felt fine when I tried them out at the store. Where you can't really walk around in them. I wore them for 3 hrs. the next day at work. They had a manufactures defect in side the left shoe. I tried to return them and the store manager told me that they were to dirty on the sole for him to resell them. Really..He is thinking about reselling a pair of shoes with a defect? What kind of operation are they runing there. Were the shoes that I purchased already used? I asked him for some shoe cleaner and I would clen the soles for him. I asked to speak with someone else and he flipped my reciept over and highlighted the customer service number. I asked to use their phone and was told that they only had one line and to use my own phone. I called the customer service line and was told that it is the Store Managers decision if they refund them. I asked to speak with someone else and was told that only the District Manager has the ability to over ride the Store Manager. Here it is Saturday and I live 50 miles from the closest store and I have to wait for him to call me? I work in retail and no matter what we make our customers happy. BUYER BEWARE. YOUR SHOES COULD BE USED!
FINISH LINE BLOWS! Agreed, some young punk mgr "helped" me like I was doing him a favor...what happened to good ol customer service? He refused to exchange my Air Max's because they had been worn for less than a day - duh! They were the wrong size! He refused to exchange or refund. What a joke. Going going GONE! I will never shop there again.
unauthorized enrollment in sports illustrated magazine.
Gave my debit card number to sports illustrated magazine without my consent and enrolled me in the magazine subscription without my knowledge after making a purchase in their store!! I made a purchase at the Town Center finish line in Leawood, KS on 11/5/09 and on 11/19/09 my subscription to sports illustrated was started without my knowledge or consent...
Read full review of Finish Line and 2 commentsshoe sale fraud
Long story short the retailer - Finish Line - had a "Black Friday" sale on Nike Shox M1 shoes. Smoking hot deal for only $42. So I ordered a pair, got an order confirmation number and blew off the other shoe sales since I had gotten what I wanted. Or so I had thought. 6 days later received an Order Cancellation notice.
Called Finish Line asking what the problem was. Two different folks said that they had "sold out" of the shoe. So they took my order without being able to fulfill it. Either they were outright fraudulent or they don't have a clue what they actually have in stock. All I know is I was out a pair of Nikes. And to cap the whole experience I was then told the the shoe was again available but for $79.
The complaint has been investigated and resolved to the customer’s satisfaction.
similar problem for me, ordered shoes, received confirmation and a week later email canceling the order. was suppose to be a christmas present and now the shoes are sold out everywhere. finish line should not be allowed to do online sales at all!
check fraud
In October of 2008 someone (who i knew) stole my checkbook. They conspired with a Finsh Line Employee who accepted (3) of my checks over a 2 day period for a total of almost $1, 000. I realized this immediately and when i called the store they refused to help me or take my information & instead told me to call Erin Curry in the Corporate office. WHen i called there the person who answered refused to put me through to her. Instead they kept telling me to fax in the information, which i did. I must have send 6-8 faxes begging her to call me about this situation. To this day - they never have contacted me. THe persons who stole my check & the finish line employee were arrested & prosecuted. I am not out any money - the the store was. Yet, they made me feel like i was the criminal. The person who answered the phone at corporate told me that i would need a supoena in order for them to talk to me. I absoulutely could not believe it. Their employee was a thief...they would not have even known that if i had not pursued this so strongly. I would tell everyone i know not to patronize this store.
The complaint has been investigated and resolved to the customer’s satisfaction.
sounds like a job for the cops. finishline is a noncaring corp that hires the worst people very often who do rotten things, citing my own experience only, and referring to other complaints here as backup. anyone who shops at finishline is like someone who smokes cigarettes or plays russian roulette...you're f'ing yourself.
bad customer service
I ordered shoes from Finish Line and the clerk at the store entered the incorrect shipping zip code. While tracking my package I discovered the error. I contacted their customer service and was basically told I was out of luck. That they could do nothing for me since in was already in transit. She said that she could not contact UPS and that I could not speak to a supervisor. UPS told me that Finish Line would need to call with a intercept order but Finish Line already told me that they would not contact UPS and that they would not forward my complaint, problem, or issue to a supervisor. DO NOT buy from this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
unknowing subscription to sports illustrated
In April 2009 I bought a pair of athletic shoes for my teenager. I used my debit card (attached to my checking account) to pay for the purchase. I was not told that I was being signed up for a free trial subscription to Sports Illustrated AND Sports Illustrated Kids.
I noticed a charge on my checking account and found out that Finish Line used my debit card to sign me up for these subscriptions. I looked at the receipt after I discovered this. It does indicate on the receipt that I have a free trial offer to both subscriptions but there is not a contact number to cancel the subscriptions on the receipt. And, again, I was not informed of the subscription, asked if I wanted the subscription or told that I would have to call and cancel the subscription.
Unfortunately, after the purchase I never looked at the receipt until this issue came up. I contacted the store on 7/10/09 and asked to speak to the manager. I was directed to a customer service number instead of being addressed by the manager of the store. I called the customer service number and said I wanted to make a complaint. I was then told that my information would be passed to someone else who would then contact me at a later date.
I contacted Sports Illustrated via the phone number that appeared with the charge on my checking account. I then cancelled BOTH subscriptions. It was actually Sports Illustrated who told me that I was signed up by Finish Line.
Buyer Beware! I want as many people as possible to know this company is practicing in suspect tactics so no one else will be a victim and have their checking account charged for something they knew nothing about. I'm shopping with cash only from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
my bad i meant DONT [censor] WITH FINISH LINE! LMAO
So I check my email it tells me, "thank you for your subscription... SPORTS ILLUSTRATED" i did not know they have been charging my moms account for [censor]ing magazines. I went to finish line like back in 2016 and this year (2017) they started charging my moms account, they DID NOT notify me that they were going to start charging me for [censor]ing magazines! this [censor] is straight up fraud coming from a known company like that's [censor]ed up! how do i solve this problem my mom already changed her card and they got her number again i only shopped at finish line ONE time! im going to take this as far as i need to they're stealing private information so please be careful with what subscriptions you sign up for to prevent this. DON'T [censor] FINISH LINE!
Clearly the biggest number of consumer complaints these days (August 2015) center around slimy "marketing" companies that are sending unwanted, unsolicited magazine subscriptions to people & either billing them fraudulently or using pressure tactics to hope they buy. I'm posting this as a courtesy to other victims, many of whom feel violated. The most egregious offender right now is M2 Media Group, but I've also researched (and received mags. from) Reiman, Subco and Valuemags. What M2 Media is doing, for example, is making deals with major online retailers and websites to either a) buy your name and address from them so they can send you free magazines, and later try to bill you for them, or b) even worse, bury a tiny checkbox on the retailer's website that you have to pay close attention to and UNCHECK, or they will send you the mags and bill you upfront for them. They actually have a list of retailers on their website at https://www.m2mediagroup.com/partner_network.html that they do business with; including Sears, K-Mart, Shell Gas, Sephora, VistaPrint, Orbitz, Shoebuy, Living Social, eHarmony, Expedia, Groupon, ProFlowers, buy.com, Coke Rewards, Barnes & Noble, Staples and yes, even the Girl Scouts. I also suspect Fragrance.net, Wayfair, and other retailers who sell concert tickets, perfume, home goods, cosmetics and flowers online. If you've ever done business with any of these companies or the ones on their website, my first suggestion would be to complain to the marketing department, VP or president of those companies and tell them to stop engaging in this type of marketing. IF YOU HAVE NOT BEEN BILLED FOR THE SUBSCRIPTION (check the same card you used for the original online purchase), that means they don't have your card info and are probably going to try to bill you later, in which case you can continue to keep the magazines. Per US Postal Service regulations, YOU DO NOT HAVE TO PAY FOR ANYTHING YOU NEVER ORDERED. EVER. So relax. In this case, an even better suggestion (thanks to Johnny D on Complaints Board!) is to call or email the the circulation dept. of the magazine itself (this will be on the first "masthead" page of the magazine or on their website) and simply change the address to either a) your local public library, nursing home or school, or b) SEND THE MAGAZINE BACK TO THE VP OF M2 MEDIA GROUP AND SEE HOW HE LIKES IT! Here's his info:
c/o Mark Dimond
1127 High Ridge Rdl # 335
Stamford, CT 06905
You can also just save up the magazines for as long as you get them, then mail them all back to him at once, postage due. Now, IF YOU HAVE BEEN BILLED FOR THE SUBSCRIPTION, here are the steps to take: 1.) Call your credit card company to dispute the charge. They will issue a chargeback, which means they will not only give you your money back but also take it back from M2 Media. 2.) File a complaint on their BBB website entry, http://www.bbb.org/connecticut/business-reviews/magazines-subscription-agents/m2-media-group-llc-in-stamford-ct-18001328/ . Make sure to FOLLOW UP with the BBB when they contact you. And don't be surprised or upset to see the Better Business Bureau still gives them a B rating after 338 complaints, that's just how the BBB is. 3.) File a complaint with the CT Attorney General's Office. Here's the website: http://www.ct.gov/ag/cwp/view.asp?a=2093&q=555702 . 4.) Call or email the original merchant you did business with who either sold them your info or scammed you into unknowingly ordering it in the first place, tell them you will no longer do business with them because of it, and KEEP YOUR PROMISE. 5.) Call M2 Media directly at 866.967.6247 to cancel and complain. You can also do it online at https://www.m2mediagroup.com/customer_service.html, but it's much more fun by phone. 6.) Forward this info to as many complaint or ripoff or pissed off consumer websites and forums as you can. 7.) Forget about it and go have a beer! It's not identity fraud! And nobody cares how inappropriate it is that you're getting Ebony or Seventeen! It's just a magazine subscription! RELAX! You're welcome.
Today the finish line store manager in willow brook mall showed what her true colors were in line with customer service.I first came into the store to return a pair of sneakers I purchased a day before, being the sneaker lover that I am I decided to exchange them for another pair and pay the difference.when I explained this to the store manager she asked me for ID, I asked why if I had paid cash would you need ID, nobody asked for ID when I made the purchase.That being said I explained to her I had just recovered from heart surgery and double hip replacement and it was a long cold walk to where I had parked to get my wallet, she said sorry rules are rules just doing my job.Needless to say I walked to my car, got my wallet went back and returned the shoes for my money back and on my way out was hard starred at by the kiss ### assist manger.I have been a cust of finish line probably since their inception, I currently have 45 pairs of sneakers in my closet.Judging by the attitude of finish lines help it must start at the top.Keep up the good work and your new name will be FINISHED LINE!
I bought shoes from finish line in Newark CA on 10/13/2009.
They charged me $25 on 12/16/2009 (which i didnt notice)
but then they charged me another $50 on 1/15/2010!
that's a total of $75! i don't even know if their magazine costs that much.
How do you resolve this?
i want my money back
I had the same thing happen to me. I made a purchase at the Town Center finish line in Leawood, KS on 11/5/09 and on 11/19/09 my subscription to sports illustrated was started without my knowledge or consent. When I contacted sports illustrated they informed me that finish line automatically enrolls customers in sports illustrated subscriptions when they make a purchase in their store. Sports illustrated read my entire debit card number off to me that finish line had given them, and that they were planning on charging after my first "free" 10 issues to the magazine. This should be illegal! I had to cancel my debit card and go through the hassle with my bank. I will NEVER make another purchase in finish line again. They authorized a third party to charge my debit card for a product EACH year without my consent! They gave my entire address and baking information away to another company without my knowledge, and the only way I would have found out it was linked back to finish line was sports illustrated sent me a postcard that stated thanks for becoming a new SI subscriber and they had finish lines name on the postcard. I contacted the better business bureau and suggest that everyone else that has had this happen to them by finish line do the same to put a stop to poor business practice such as this!
overall service
WOW let me tell you. I was buying a pair of very hard to find Air Jordans. I stumbled upon finishline.com and they had them in stock. I hurried and purchased them only to find that 5 days later my order was still processing. I call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. Then I proceed to say well today I went online again and you had more than 5 sizes available, including mine, for purchase today so how has my order not been shipped? She goes on to say well its a low stock item and they ship from actual stores and if we cant find them then your order will be cancelled. Well if I havent gotten mine yet then what gives them the right to tell customers that they have them when I still havent recieved mine? Someone probably just bought my shoes from the store. HORRIBLE COMPANY & HORRIBLE COMPANY PRACTICE
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service and refunds
I bought a pair of shoes and had to have them shipped to me because they didn't have my size. Was told they have a 90 days guarantee on them. I received the box and when I tried on the shoes the right shoe was too tight and had a hard piece poking my foot I never wore them. I tried to take them back to the store and was refused because I didn't have the box because my husband did not know they did not fit properly. I had my shipping receipt and store receipt. I e mailed the company and got the same excuse from them. The boxes are not collector items. All I wanted was a shoe that I paid for to fit. I have shopped there for many years and so do my friends who happen to be nurses and on their feet all day. I, my husband and 3 children will never shop there again. I hope they go out of business. The worst customer service ever
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pair of shoes nike shox11/23 size 6.5 and paid for them with a pay pal acct…confirmation rec as well…
When the shoes came on thursday 11/29 they were asics pink and black size 7.5….
I have called finish line several times.. First on that day at 4 and was put on hold for 30 min, then that friday 11/30 830 am same time zone eastern as me and was again placed on hold for 30 minutes and hung up again, and the same thing at 1200….
So on monday 12/4 I called the number on the receipt which is in texas…nice nice store manager by the name of randolph said to take the shoe back to the myrtle beach store they would call him and he would next day the shoes.. Now I live an hour away so its just not convenient for me to accommodate finish line when I ordered the shoes on line to begin with…he was going to call the store and advise them well you have heard from him before I have…..
I just wanted to someone to be aware of what was going on before I actually returned the shoes and was left holding and empty bag with no shoes and out 74.00 …I really wanted the shoes but at this point I will be happy just to be refunded…please advise….
Thanks for your time…. I have also emailed them on three different occ and had no response from that either…. My receipt and my order confirmation both match the shoes that I ordered…nike shox…
Question why did Finish Line in Speedway authorized Sport Illustrated to debt my credit card? When the question was ask about the magazines I said NO! When I received first Sport Illustrated cancel my subscription Aug 2017 but some way it cost me 50.66 and by account negative balance and they offer me special rate..What! I really need you to give me my money back..Finish Line has forever lost my business
Me and my wife first walk in and the first employe was real rude with me. Then they kept harresnt me about if I need help so when I told I was looking they got an attitude with me. Then I got the shoe I wanted ask for sizes and they took 12 min to come with the wrong sizes. Then they want to catch another attidue when I dint wanted te shoe. It's not right the way he treat it me and my wife we been customers for a very long time and spend a lot of money in ya store
The worst experience of shopping in Finish Line: I never mistreated this badly in my entire life. First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge. When I complained about it, the store manager said ‘Shame on You.’ I was stunned by the manager’s abusive comment. I don’t believe in donations through for-profit companies like Finish Line, because they can misuse the customers’ donations in order to reduce their tax liabilities! When I got upset the threatened to have the security guards escort me from the store!
The worst experience of shopping in Finish Line: I never mistreated this badly in my entire life.
First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge. When I complained about it, the store manager said ‘Shame on You.’ I was stunned by the manager’s abusive comment. I don’t believe in donations through for-profit companies, because they can misuse the customers’’ donations in order to reduce their tax liabilities.
Here is what happened in the afternoon on Dec. 27, 2017.
My son wanted to buy a sweater in Finish Line at Polaris by using the gift card of $50 he received for Christmas. At checkout, the cashier asked for donations but I clearly said ‘NO.’ After she swapped my son’s gift card, however, I noticed that the amount charged was incorrect. When I asked about it, she said that the amount included taxes and some donations. Dumfounded, I asked her to correct the unauthorized donations. Without any explanation or apology, she cancelled the charge.
What followed after cancelation was unbelievable. The cashier refused to accept the gift card for the payment because she said the cancelation froze the gift card for 24 hours. I said to her, ‘you saw the gift card has 50 dollar value when you swapped it. You know that you will have $50 in 24 hours. Can you accept it?.’ Well, she continued to refuse. My son was obviously disappointed because he was not able to buy it right away. I got upset because the cashier was responsible for freezing my son’s gift card by charging unauthorized donations.
To resolve this, I wanted to see the manager. However, the manager was a lot worse than the cashier was. Without offering any apology, he repeated there was nothing he could do. His response was entirely ‘take or leave.’ When I raised my voice out of frustration, he threatened me to bring security guards. Not only that, he said to me “Shame on You.” I was just shocked. Furthermore, while I was leaving, I found that store employee had been videotaping my son and me for the entire time of arguments. I could not help but scream “You B****D”
Just got off the phone with Finish Line and not to happy with their customer service. Purchased items totaling approximately $63 and used an online coupon for 15%/$60 /with free shipping. This was a coupon used off the internet and when I opened this coupon it took me to Finish Lines web site. I ordered the product and put the coupon in it deducted the correct amount I submitted my credit card and when my order confirmation came to me in a email, I noticed that (1) there was not discount for the 15% (2) there was a shipping charge. I immediately called there customer service because now the items have shipped and asked them to explain why the change on the charges.
I spent 15 minutes on this with one person and then he transferred me randomly to another. As she attempted to apologize and tell me they do not honor any other coupons but the ones that they send to the customers I asked her how would I have known this was not your coupon since you honored it when I applied this coupon at check out, she kept repeating herself and I told her that this was fraud and that I would be returning this product a to a store and for them on their website to make this perfectly clear that no other coupons are accepted other than the ones Finish Line sends. They changed the billing amount after I approved this, 100% fraud.
My husband recieved a pair of shoes from Finish Line as a gift, box clearly showed they were from that company. Well, unfortunetely they were a size too small for him. Once we realized this we took them into one of our stores in town. We of course didnt have a receipt because they were a gift but simply requested for the next size up. We were then told it was againest store policy to return anything without a receipt. Although on the register there was a sign that said it was up to the stores discretion on returns. So they could, but didnt want to. I then proceeded to call the customer service line and was told they couldnt prove the shoes were even purchased and could have been stolen and we were just trying to get shoes. I told them it was a gift and then was told well if that was true they would have sent the receipt. He then choose to ramble on about company policies like I cared at that point. I was basically called a theive for not having a receipt even though the box says finish line on it. Now were stuck with a pair of shoes that dont fit my husband and a very angry wife. I will never shop with them again. They dont care about their customers, I've never seen a company so againest helping a customer out. So for anyone who reads this NEVER get a gift from finish line you'll be forever stuck with it if it doesnt fit.
I went to the store to return a pair of Nike Shox that I bought that were falling apart after two weeks of wear. The Shox had came off on one of the shoes and the stitching on the Nike stripe was loose. The store manager refused to exchange for a different pair or even help me to contact their corporate headquarters for return. He had said that the shoes had been mishandled when worn and was not a result of defective merchandise but was the fault of the person who wore them. I can understand if the shoes had been worn for a length of time, but after two weeks of wear the shoes should still be in good condition regardless of how they were worn. I also requested Nike Co. phone number from him and he refused to even try to find the number for me.
That's unbelievable, this cashier donation policy at all of the stores needs to STOP. The money is unregulated and there is no guarantee that the money donated will ever find it's way to the represented charity. Moreover, if the money IS donated it is earmarked as coming from the company who collected it and is used to reduce THEIR taxes.
I'm sick of feeling, as a customer, that I am being duped whenever possible by the places where I choose to spend my hard earned money!
refuse to accept return and refund
My daughter bought a pair of high top tennis shoes about 1-2 weeks ago (2/28/09) at The Finish Line at Great Lakes Mall in Mentor, OH. She thought she would like them, she came home put them on again and didn't like them, had them on for about 5 minutes. Stayed in the home and on carpet the whole time.We took them back to get another pair today, however they had nothing in her size at all that she liked.
The store assistant manager would not accept a refund. He had a horrible grin on his face the whole time. He was mean and crude and extremely rude. He was practically laughing at both of us. I felt so embarrassed and worthless at his actions. Accused my DD of swearing, I thought my daughter was going to have a psychiatric meltdown. I get their catalog all the time and my DD did not see anything she liked. My DD, who is disabled was extremely upset. Upsetting a child like mine who has multiple mental health issues is not wise, trust me!
There was nothing wrong with these shoes. They are "Baby Phat" patent leather hi-tops. The minute you put the shoes on they crease. That is the nature of patent leather. I called the number on the back of the receipt to open up a complaint with a district manager. I was told I would receive a call in 1-3 business days.
I'm not holding my breath. I have lost faith in the corporate world. It is just all about the money.We went across the mall aisle to Foot Locker and told the manager what just transpired. We had her look at the shoes and she said that the shoes were in perfect condition to be sold, not used at all. Foot Locker does not carry that brand of shoe. My DD found a pair of Nikes that The Finish Line did not have and she bought them, the manager even threw in a pair of insoles for free. What a nice manager and very generous as well. As G-d is my witness, I will never, ever buy anything from The Finish Line.
My daughter is on SSI and is lucky to be able to afford new shoes. I have not been able to get her any shoes this year. The shoes with tax were about $50.00 and change. That is a lot of money for her. She is so concerned about her looks and worries how others look at her, is a self esteem issue.What are my chances that Visa will side with me and/or a district manager will credit her account? It is a checking account that her SSI checks go to, I am the holder of the account as an authorized representative. The card was used as a credit card, not a debit card. NCB said to call Visa, which I did.I can't begin to tell you how much money I have spent at that store and on-line as well. Since I used a Visa to purchase the Finish Line shoes I called them when I returned home, but the CS rep told me that department does not open until 9am, and that is when I will call.
I called the Finish Line again today (3/13/09) . [protected]. I asked for "Valerie" at X5071. Guess what she is not the district manager like I was told. She is a CS rep who is out of the office until SUNDAY!
Finish Line had no intentions of calling me back within 48-72 hours! I was told there is not a district manager in the office. WTH?
The current cs rep would not let me talk to a supervisor at all.
She said I have to file another complaint. What happened to the original complaint?
I basically argued with the cs rep over the phone. She would not help at all.
My dear daughter is quite upset.
I emailed the complaint to the company and awaiting a response. I am not holding my breath. Thanks for the other ideas.
Unhappy Mom.
I attended the Finish Line at the Orland Square Mall on April 15, 2011 around 6 or 7pm. My friend and I were looking at the shoes on clearance by the customer service desk. One of the employees, named Sharika walked out of the back room behind the counter and brushed past me without saying excuse me. I did not reply, instead I shook my head and continued to look at the shoes. About five minutes later, Sharika comes past me again, this time brushing past me harder in which my purse shifted off my shoulders and I stumbled forward. She walked to behind the customer service desk to ring up a pair of shoes for the customer. Outraged, I told my friend who witnessed everything that it was very rude to bump into someone without saying excuse me. I suppose Sharika heard me complain because after she rang the customer up she camee to me in a very aggresive matter and asked if I had a problem. I told Sharika that I thought it was very rude to bump into a customer or anyone in general and not say excuse me or appologize. She told me that she is not going to appologize or say excuse me, and that if I see someone coming I need to get out of the way and that she was trying to help her customers. She was speaking very loudly and making a scene. Whether jealously played a role in this part or not, I asked for her name so I can report her to the cooperate office. She told me she isnt giving me her name and that I can talk to a manager if I want. I told her yes I want to speak to a manager since you dont want to appologize. It took ten minutes for the manager to come out and when she finally did, a girl no older than me, ( I am 19) by the name of Erika asked me if I had a problem. I told her that one of her employees was speaking very rudely to me and bumped into me twice. She told me that Sharika is a very nice employee and that was it. I felt as the manager, she could have appologized but she did not. I walked out the store feeling very unsatisfied. THe next day I filed a complaint to cooperate about Sharika and Erika
I have problems with finishline all the time, they're always selling me shoes that look like they have been worn or have some defect, luckily i'm pretty good at talking and i've never had a problem with returning their products. Overall to save time I prefer to just go to footlocker now and save myself time, the shoes usually cost a little bit more but it's worth it.
Same thing happened to me tonight! I bought a pair of shoes for refereeing on Feb 6th. I tried on the left shoe which was a display shoe (probably tried on 100+ times). I would only wear them in the gym. When I got to the gym the right shoe was very tight and uncomfortable. so I put on my other shoes. I went to exchange the shoes tonight to be told that the shoes were trashed...WTF? He was looking at the left shoe (The display) and oddly enough that shoe was pretty dirty on the inside and the right was extremely clean! Go figure. I used to manage a Finish line store in Colorado and I would have never treated a customer that way! I would highly reccommend that if you buy shoes from this 2nd rate company...make sure that you dont buy anything that is a display! it has been worn and they will not exchange them! Very disappointed with them! I walked down the hall to FOOTLOCKER and spent almost 300.00 on shoes for my wife and I. I would have spent that money at finishline but they SUCK! any way the Mgr at FOOTLOCKER looked at the shoes and pointed out that the left was alot dirtier than the right (because it was a display shoe) but overall the shoes were very clean and could be resold.
credit card fraud
My credit card number was stolen and used at multiple online sites, but no one has handled it worse than FinishLine.com. Once I notified them that they had processed a fraudulent order they told me they couldn't talk to me any more without a court-ordered subpoena. I kept getting referred to Erin Curry [protected]), who would not return my phone calls.
I reported the credit card fraud to multiple police agencies and the FTC's website, and the police had the same experience. Every other company cooperated with the police, but FinishLine.com continues to protect the criminals instead, even after being served with a subpoena.
They have lost my business and I will tell everyone I know that FinishLine.com supports credit card theft and protects criminals.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mankato store harbors criminal activity as well. Somehow they ran a gift card I JUST purchased at a nearby Walmart for $145. When I called the store they said they cant share information on purchases done in that manner. Well we will see what they can share tomorrow when I'm back in that town with the police
worst customer service
I ordered a pair of shoes on 12 Jan and finally received them on 21 Jan. The shoes that arrived were mismatched. I called the customer service line and was told that they had located the correct shoe and would NEXT DAY AIR it to me to arrive on 23 Jan. The shoe did not and has not arrived. After more calls, I took the mismatched shoes to the local store on 3 Feb but was told the correct shoe had already shipped out so they could not accept the return. It still has not arrived. I called again tonight (9 Feb) and was told they cannot locate the missing shoe. This is the worst customer service I have ever experienced.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered shoes from Finish Line and the clerk at the store entered the incorrect shipping zip code. While tracking my package I discovered the error. I contacted their customer service and was basically told I was ### out of luck. That they could do nothing for me since in was already in transit. She said that she could not contact UPS and that I could not speak to a supervisor. UPS told me that Finish Line would need to call with a intercept order but Finish Line already told me that they would not contact UPS and that they would not foward my complaint, problem, or issue to a supervisor. DO NOT buy from this company.
selling items not in inventory
On December 2, 2008 I ordered a jersey from Finishline.com which was on sale for a really low price compared to other stores.
On December 6, 2008, when the online status showed that the order was still processing, I called to make sure there wasn't a problem. I was told that my order had shipped on December 5.
However, on December 10, when I had yet to receive the jersey I checked the online status of the order. To my surprise, it still said processing, but had a tracking number as well. The tracking numbre didn't have any info though, so I made another call, which resulted in 2 hours on the phone with 3 people, all to find out that they were not going to be able to fulfill my order because they didn't have the jersey in stock. I was told that online orders are sent to individual stores to see if they can be filled. If the first store can't fill the order, it is sent to another store and so on. I was told that they check 6 to 10 stores to try to fill an order. In the meantime, anyone coming in off the street to purchase the items can do so, which is likely what happened in my case. I was told that even though I paid for the item "NO ONLINE ORDERS ARE GUARANTEED! Well, being Christmas season I decided not to wait the extra week to see if any of the remaining stores had the jersey, since the first 6 did not. I asked to cancel my order and was told they couldn't GUARANTEE the CANCELLATION EITHER!
WARNING - DO NOT DO BUSINESS WITH FINISH LINE.COM - they will take your money and not fill your order!
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes, Finishline got me too. I ordered a $100 pair of Nike Shox online, since it was not in the store. Actually, the store employee ordered it for me and I paid in store. I waited 8 days for the shoes to arrive before I called Customer Service. They told me my order was cancelled because the shoe is not available. I did not get a courtesy call or anything. Oh, I have to wait 7-10 business days ( 2 weeks ) for my debit card to be credited. I even asked for store credit so I could just go to the local store and pick out a shoe. They said No. Now Finishline has my money and I have nothing. So I sent them an email explaining how dissatisfied I am and asked for some type of compensation for my inconvenience. We'll see how that goes.
stay away from this company!
3 weeks ago, I ordered a pair of Nike shoes from this site. They list their inventory (according to them) up to the minute and showed that they had the shoes I wanted in the size I needed. They charged my Mastercard and confirmed my order within minutes. About 6 hours later, I got a cancellation notice, telling me that they did not have the shoes I had...
Read full review of Finish Line and 28 commentsAbout Finish Line
One of the key strengths of Finish Line is its extensive selection of products. Whether you're a professional athlete, a fitness enthusiast, or simply looking for stylish and comfortable shoes, Finish Line has you covered. They stock popular brands known for their quality and performance, ensuring customers have access to the latest and greatest in athletic footwear.
Finish Line is committed to providing a seamless shopping experience for its customers. Their website features a user-friendly interface that allows for easy navigation and quick searches for specific products. Customers can filter their search results by brand, size, color, and more, making it convenient to find the perfect pair of shoes or athletic gear.
The company understands the importance of customer satisfaction and offers excellent customer service. Their knowledgeable and friendly staff are available to answer inquiries, provide recommendations, and address any concerns that customers may have. Whether it's selecting the right shoe size or tracking an order, Finish Line strives to provide prompt and helpful assistance.
Another advantage of shopping with Finish Line is their frequent promotions and discounts. Customers can take advantage of sales events, seasonal promotions, and exclusive offers to get the best value for their purchases. This allows shoppers to find great deals on high-quality athletic footwear and apparel.
Finish Line also provides reliable shipping options to ensure customers receive their orders in a timely manner. Whether it's home delivery or in-store pickup, they offer flexibility to accommodate individual preferences. Additionally, their hassle-free return and exchange policy allows customers to shop with confidence, knowing they can easily return or exchange items if needed.
While Finish Line has established itself as a trusted retailer, it's important to note that individual experiences may vary. Customers are encouraged to read product descriptions, reviews, and sizing guides to make informed decisions. By doing so, they can have a positive shopping experience and find the perfect athletic footwear and apparel to meet their needs.
In conclusion, Finish Line is a reputable retailer known for its wide selection of athletic footwear, apparel, and accessories. With their user-friendly website, excellent customer service, attractive promotions, and reliable shipping options, Finish Line strives to provide customers with a satisfying shopping experience. Whether you're an athlete or someone looking for stylish and comfortable athletic gear, Finish Line is a go-to destination for all your sports and footwear needs.
Finish Line Customer Reviews Overview
Here is a comprehensive guide on how to file a complaint or review about Finish Line on ComplaintsBoard.com:
1. Log in or create an account
2. Navigating to the complaint form
3. Writing the title
4. Detailing the experience (make sure to expand on this one)
5. Attaching supporting documents
6. Filing optional fields
7. Review before submission
8. Submission process
9. Post-Submission Actions
Ensure to follow these steps when filing a complaint or review about Finish Line on ComplaintsBoard.com.
Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories.
No, Finish Line is not a scam. The company is a legitimate retailer that has been in business since 1976.
Yes, you can trust Finish Line. The company has a good reputation and has received positive reviews from customers.
Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores.
Finish Line provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.
No, there are no hidden fees when purchasing from Finish Line. The company is upfront about its pricing and shipping costs.
Finish Line guarantees the authenticity of all products sold on its site. The company also provides a return policy for defective or incorrect items.
Like any company, Finish Line has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
Finish Line is an independent retailer and is not affiliated with any other companies.
You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers.
Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers.
Finish Line offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.
Yes, Finish Line offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.
Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.
Finish Line offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.
Yes, Finish Line has a loyalty program called Status. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards.
Yes, Finish Line provides order tracking information for customers to track their shipments.
No, Finish Line also sells accessories such as hats, bags, and sunglasses.
Finish Line provides customer support through a toll-free phone number, email, and live chat.
Yes, Finish Line has over 600 retail stores in the United States. Customers can find the nearest location on the company's website.
Overview of Finish Line complaint handling
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Finish Line contacts
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Finish Line phone numbers+1 (888) 777-3949+1 (888) 777-3949Click up if you have successfully reached Finish Line by calling +1 (888) 777-3949 phone number 0 0 users reported that they have successfully reached Finish Line by calling +1 (888) 777-3949 phone number Click up if you have UNsuccessfully reached Finish Line by calling +1 (888) 777-3949 phone number 0 0 users reported that they have UNsuccessfully reached Finish Line by calling +1 (888) 777-3949 phone numberCustomer Service+1 (317) 899-1022+1 (317) 899-1022Click up if you have successfully reached Finish Line by calling +1 (317) 899-1022 phone number 0 0 users reported that they have successfully reached Finish Line by calling +1 (317) 899-1022 phone number Click up if you have UNsuccessfully reached Finish Line by calling +1 (317) 899-1022 phone number 1 1 users reported that they have UNsuccessfully reached Finish Line by calling +1 (317) 899-1022 phone numberHead Office
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Finish Line emailsgeneralcounsel@finishline.com100%Confidence score: 100%Support
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Finish Line address3308 North Mitthoeffer Road, Indianapolis, Indiana, 46235-2332, United States
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Finish Line social media
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