Tech Liquidators
Reviews and Complaints

MRSP is marked way up on the pallets I purchased. They say something is $800 when you can go to the manufacturer site and it's on $649 and that retail not on sale or clearance. Imagine doing that hundreds of times and then they make a large profit becuase the pallet sold at 40% the price of retail but in reality you really paid like 60% for salvage equipment because of the mark up. I've also ordered pallets and the major item they were selling that had the most value wasn't included when it arrived. When you dispute them you are told that o er 10% of the items have to be missing before they will consider working with you.

I have been purchasing for many years and have come to the conclusion their business model is to defraud hard working honest businesses and individuals.

TechLiquidators is owned by Best Buy and managed by the largest fraud company Optoro. They market completely destroyed electronics and products (need to be recycled by law) as "Used Like New".

For their uninspected and salvage conditions: I have regularly received very short orders, 20 - 30 units less on average. Also, major bait and switch. For example, I recently ordered a lot of salvage game consoles. Part of the order they swapped out the advertised Xbox Series S units with lower older Xbox One models completely destroyed and repair already attempted/failed.

When you open a claim with full evidence, their customer service team will run you in circles. They pass the claim around to eachother and claim they are all supervisors. They are professionally trained to manipulate and make you give up trying to get anything resolved fairly. After playing games for a week, they will offer you 1/10th of the value of the bait and switched items they purposely sent you, so no real reimbursement or replacement just theft.

For Used working products that are purposely sent damaged such as bad lcd on cell phones and bad HDMI ports or power failure on game consoles, they will send you a return label. Once they receive it, they will reply and tell you that the units are advertised and in working condition and that the units are being sent back to you. Even if you record the clear indescrepencies they will pin it back to you somehow and not reimburse you for their faults.

Please be advised that TechLiquidators and Optoro (BULQ.com) are openly committing fraud. Class action suit is coming.

Always check each pricing especially items priced high and compare with the market… I found that some items that are retailing say, for $299 are being marked up to as high as $900 & above. By doing so, Techliquidators are falsely stating the MSRP by thousands of $$$. You will also see line items that say “MOCK ITEM DO NOT SELL” and the price will always be $9,999.00! I have seen this on multiple multiple multiple auctions!

O orders 2 TVs off Facebook marketplace from Tech liquidators in Houston Tx . Never received merchandise. Was supposed to be shipped UPS 12/3. I tried to get in touch with them but phone number no one answers. I tried to text and was told I would get shipped out no later than 12/3/21.Have not received any acknowledgement of order or tracking numbers to track merchandise. These were grandkids Christmas presents.

I purchased two TV's from a black Friday sale for 429.00 each from TECH LIQUIDATORS which is a BESTBUY owned company so I felt comfortable making the two purchases online on 11/262021 from an advertisement on Facebook after that I received the two order numbers but I never got any Tracking information so on 11/29/2021 I emailed them asking when my TV's would be shipped out and they said no later than 12/3/2021 came and went and still nothing I tried making contact with TECH LIQUIDATORS by phone I called all three phone numbers and they were all invalid [protected]
[protected]) 310 -5083...I sent several emails and no response. Then the email link that was used for the sale was removed which was
TECHLIQUIDATORSWAREHOUSE.COM
So I called BESTBUY and still no resolve

I purchased a tv online on 11/27/21. Website said item would ship within 1-3 business days UPS, and I would receive an email with tracking information as soon as it shipped. It's 12/07/21 still no information. I sent 3 email messages requesting an update. No response. Tried calling [protected] and it says it out of service. The address I have is Tech liquidators inc. 1033 Airtex drive Houston TX 77073. I'm beginning to think that I was scammed.

I ordered a tv 5 days ago and have not received any information about any receipts on receiving it or shipping. Please let me know what's going on. The phone number I have for you says it's out of service it's [protected].and the address is 1033 east airtex drive, Houston, Texas, 77073. Any information would help. Thank you

Anthony and Debra sowers

I purchased 18,000 dollars worth of electronics that were listed as Grade A. I received watches that were defective and tablets that were unusable. I've been purchasing from them for almost a decade. The quality is gone from good to deceptive to now downright lying about the condition of the product. I've attempted to get resolution none so far! It's already been a couple of months!

I purchased a lot for $17.5k of digital cameras in Grade C - Working condition, however when I received them several of them wouldn't turn on or would get errors during use. In addition, every single camera was stripped of all accessories and any removable parts as well as essential components such as the batteries (which would cost $3-4k to replace).

I contacted a service rep from TechLiquidators and they told me despite the auction stating working and functional condition that it was part of their policy that no returns were allowed even if the products didn't work. They did agree to have me return the items and after having the entire lot back in their possession for 3 weeks with limited communication, they stated the ones they tested were found to be functional.

They told me that despite the auction stating "Some may or may not include original packaging and accessories."; that none of their auctions regardless of grade would ever include any accessories. This was another example of how they mislead customers into bidding.

I have purchased on the secondary markets many times and I have never dealt with a company that appears to purposely be misrepresenting its lots to drive the price up in this way. After speaking with a Best Buy representative assigned to this case, it appears Best Buy is aware of the way these items are marketed and see nothing wrong with it. Very sad for a company that I shopped at regularly and once held in high esteem.

I would not recommend this company at all. They have no ethics or duty towards honesty with their customers. They made zero attempt to work towards a resolution. I have taken the issue up with my credit card company and the Better Business Bureau.

Hi
I've noticed several listings in the used and refurbished categories that list the EST. MSRP at above the manufacturer NEW price. This is not the first time I've noticed this. It normally happens when the lot involves high ticket items like phones and tablets. I am bringing this up because I have on several occasions wanted to bid on lots but like any non silly person, I do my due diligence and look up the profit margin before bidding on any lot. So when I see something like this which is an instant loss I can't imagine who the customer is. I am not sure if Techliquidator is not aware of this or if they are aware and don't care. But I would like some clarity on this issue. A quick search on the internet reveals the NEW price of Samsung GalaxyS6 Plus to be around $575 but tech liquidators list theirs for $949 refurbished. The whole point of liquidation is to buy at below market price and resell for a profit so this is counter to that system. If TL wipes out all possible profits, who do they expect to bid on the site?

Ihave done a lot of research on "Tech Liquidators" a Best Buy company. Here's what anyone considering of using them as a source of merchandise needs to know! All of the pallets/truckloads/small lots are 100% cherry picked loads. How do I know this? Its really quite simple... If you take notice as to where their warehouses providing these goods are located you will notice that these locations also serve their other websites that retail individual USED/RETURN items. Such as Cowboom.com and Dealtree.com also bestbuy has a private auction site for ONLY employees and vendors which specifically states that this site offers quality USED/RETURN items. Cowboom specifically deals in used/return items that STILL FUNCTION everything else goes to Techliquidators.com.

For example, their warehouse in Chino, CA serves all of these sites which you can look up on either site. So this made me question something listed in the auctions on techliquidators.com where it says that the items have not been tested? If thats so then how do they know what to sell and what not to sell on Cowboom.com? The answer is simple. They test all of these items! The fully functional items are listed on cowboom.com and dealtree (which is part of bestbuy's ebay store) the items that partially work (and in dire physical condition) are listed as USED/RETURNS on techliquidators.com and SOLD AS-IS so you have 0 recourse and the completely useless junk is listed as salvage (dont believe how they say you can make a working unit from a few broken ones these items are literally scrap metal) on techliquidators.com.

Also dont get caught up with their refurbished stuff either, after speaking with one of their representitives he told me that refurbished does not mean the item actually works and that it may just have some refurbished accessories or has been cosmetically refurbished but still may not function..WHAT?!?! lol thats what i said! To myself refurbished means that the item is tested (which it says on the site!)and 100% operational but according to them that is not the case, besides IF THE ITEM DID WORK IT WOULD BE BEING SOLD ON ONE OF THEIR 3 OTHER SITES for second hand products.

In my opinion the risk is not worth a reward that doesnt exsist to think a couple days ago i was about to purchase a 286, 000 dollar load ( which is an extremely high msrp for what was offered)for 53000 dollars lol thank god I didnt. I actually priced out the whole load on Ebay (item by item) and the actual current value of the items in used condition was 82, 362 dollars which assumes all items work perfectly! Also their rep. told me that you should only expect 50% of the items to work on the USED/RETURNS loads and that would be on a good load!

I feel bad for the person who won that one. You must understand that when you buy something on Techliquidators.com you are not buying 2nd hand returns that will have a decent working to not working ratio, you are buying items that didn't qualify to be sold on their other websites (which means they were not fully functional) and if you see the items being sold on those sites (which they are in rough shape) just imagine what you are going to get from techliquidators.com! I cant wait to see the cookie cutter response from techliquidators.com trying to save face!

I'm writing this complaint with the only goal to alert others not to fall to their false advertisment.

I bought more than one auction from them, under the category 'Used/Return'. In a phone conversation with them, they said that I should expect some 80% to be working.

Well, the auction of TVs had every single one defective. They tried to explain that maybe they broke during transportation, I told them that they have stickers that mention the problem in each, thus they have been inspected by Best Buy.

The second auction was 80 rc helicopters, each single one is defective. Also this batch had that written on every sticker, and it mentioned the defective part even (motor, blade, controller, ...)

Beware, don't fall into this scam. They only sell defective item. Do your due diligence, and read about what others have been through.

I purchased two lots of electronics from Techliquidators. Both lots were missing items. The first lot was supposed to have an Asus Tablet. This item was missing. The packaging for the tablet was open in the top of a large box with the owners manual and the charger hanging out. It had obviously been stolen. The second lot was supposed to have an Amazon Kindle Fire. The Kindle Fire was not there either. Theft is a HUGE problem with this company. Do NOT expect any of the main items on the manifest to be in your lots. All of the junk items were in my lots but the High dollar consumer electronics were missing. It is because these items are small enough for their employees to steal. I emailed the company about my missing Items and was told that it was normal to be missing items. Here is a copy of TechLiquidators response to my email:

Dear Michael,

We apologize for any inconvenience that this may have caused you. Unfortunately I do need to point out or terms. Each time you log into Tech Liquidators you agree to our terms. In section 3 of the Terms of Service under �waiver of Detail Receipt� we explain that the manifest on the auction is simply an estimate of the items that will be received. Many times you�ll receive more items then we list and sometime you will receive less. It�s the nature of liquidation. Just to keep the playing field fair we generally have a +/- variance.

Unfortunately we will not be able to offer any type of compensation for the missing items. Again. we apologize for any inconvenience.

If you have any further questions please reply to this email. We appreciate your business!

Thank you,
Joel
Techliquidators Customer Support

They state that many times you will receive more items than is on the manifest. I have ordered 6 lots ($25, 000) in the last 6 weeks and have never once received an extra item in any lot. As a matter of fact, every single lot I have received has been short. It is acceptable to be missing a few items from a lot, that is why I have not complained on previous lots.BUT these circumstances are a bit different, this was obviously THEFT and not a "variation"

BE WEARY OF DOING BUSINESS WITH THIS COMPANY! YOU WILL LOSE!

So much for trusting BEST BUY! Purchased a pallet of items from techliquidators.com for $3000. First, given FedEx tracking number and delivery date. No delivery on that day. Called FedEx, and was informed that TechLiquidators had contacted them and had the shipment redirected elsewhere. Called TechLiquidators, got a new tracking number and delivery date (now 3 weeks after auction ended and payment was made). Received pallet after 3 weeks of waiting, and 60% of inventory on was manifest missing. These are items that were shown in the pictures for the auction, but were not in the pallet I received. Most items that were received were missing core components and therefore non-functional. Items were listed as returns/not tested, so I would expect some to have issues, and others to be okay. Not the case. $2000 worth of inventory was never even shipped. The rest is basically garbage that I will have to pay to get rid of. Contacted TechLiquidators and I was informed that I should expect this with Returned items. They had no answer for the missing units, and claim that this should also be expected. What?

If you are considering making a purchase from Tech Liquidators, save your money and save yourself the headache. Try to find another outlet, because you will not get what is represented or what you pay for.

I have been buying auctions from Tech Liquidators for about a year. The first couple were very good but things have gone downhill consistently since then. The worst came from the Chino Ca. distributer.
What is happing is obvious fraud or theft. I have received multiple auctions with boxes tagged with the items listed on the manifest but containing a non-functioning different product or missing the core item. Many in original manufacture boxes, clearly not the same product listed on the tag and always a product of significantly less value. I recently received an auction of "Used / Returns" where the boxes of the top priced units contained non-functioning products of a similar model as that listed on the manifest, only the model is 8 years older AND a much lower priced model. In another auction, electronic items that smelled so bad when unwrapped I nearly threw up. You cannot tell me the person packaging these items did not know they were garbage. We have become the garbage disposal for Best Buy!
The only question is, are the employees substituting or stealing items and taking them home? Are the shipping companies substituting or stealing items? It is much more likely intentional fraud encouraged or ignored by top management.
When I complained I was told basically to suck it up, sighting section 3 of their terms and conditions.
The "AS-Is" clause in their documents suggests AS IS DESCRIBED! I agree. If I purchase and receive items that are "AS IS" DESCRIBED and I cannot make good use of them it is my problem but if I purchase and receive items that are clearly not "AS IS" DESCRIBED that is fraud and or theft. "AS-Is" does not give them legal right to steal and fraudulently misrepresent their products.
They will obviously continue this practice until enough us go bankrupt or otherwise stop buying their auctions or enough buyers turn them in to the Better Business Bureau. Then they will simply change the name of their operation and continue their scam. This scam is so obvious it astounds me and because there are so many unemployed people out there right now that are trying anything to make a living (me) and are willing to risk their savings to feed their family they will continue their cowardly theft.
I am gathering evidence (photos, documents and emails) to submit to the Better Business Bureau and will pursue this until I see Tech Liquidators and Best Buy downgraded and or prosecuted for fraud. I am also submitting this evidence to law enforcement to investigate the shipping companies because what I received was clearly not what is listed on the manifest. I encourage all to do the same. Those of us with legitimate complaints are enabling and encouraging theft and fraud if we do not turn this over to authorities.

I won a aution for $1800 that called for highend TV"s and microwaves along with cell phone cases, cables and other smaller items. I was to recieve 3 pallets from fedex. After the TWO pallets was delieved I knew items were missing because of the pallets sizes and the items on the pallets, all I recieved wa sthe cbles and cases I contacted tech liquidators to complain about my missing items. I was told the manifest I was bidding on was only just that a manifest. I may or maynot recieve those items. this is clearly a rip off. They got bidders bidding high on items that has a great value for resale and then turn around and not shipped them. After I was told they would not refund any of my money back. Do not buy from the auction you will only get burned in the long run.

Be very wary of the "deals" listed on techliquidators.com

(1) they fail to state on the product detail pages that EVERYTHING they sell is sold AS-IS. If you buy items advertised as "Grade A" "Refurbished" "Fully Functional" and those products arrive to you and are all defective, there is NO RECOURSE, NO CUSTOMER SUPPORT. Even after multiple requests, Techliquidators (AKA DealTree, AKA BestBuy) refuses to list this "AS IS" status on the product listings themselves. Instead, they bury them in their terms and conditions. If a product is sold with no warranty, it should be clearly labeled as such, not buried in 10 pages of terms and conditions. It seams pretty clear that Techliquidators does not list this AS-IS product condition on the products themselves in order to sell these items (auction format) for higher values than they would otherwise receive. We believe this is a clear case of false and misleading product advertising.

(2) Product manifest and quantities are not guaranteed. This means that if you buy 50 pieces of a product and you received 40 pieces - there is NO RECOURSE, NO CUSTOMER SUPPORT. On each product page, the company lists a manifest of the items being sold. Once again, instead of listing this very important fact on the product details page, it is buried in a Terms and conditions page.

Both of these issues artificially inflate the selling prices of items since they are not clearly listed on the product pages.

I purchased 144 factory refurbished XBOX 360 Pro 20 GB Core Units from techliquidators.com via an online auction. I began to sell these items in accordance to the purchasing description "Refurbished XBox 360..." The issues began shortly after- customer complaints stating that the item they received would not work due to technical issues such as RROD, etc. I either replaced the customers damaged item, or refunded their money for the entire purchase, and contacted techliquidators asking why the items were defective. They responded stating that I had purchased defective units. I then inquired as to what evidence they had supporting this, since all of my documentation stated otherwise. They could not produce any documentation supporting this, and thus changed their story to the items were purchased "as is". I contested stating that they stated that these items were "factory refurbished, like new units", which implied that they were functional, and thus this was a misrepresentation of the item, and asked for a resolution. Again they responded that I purchased defective units- to which I demanded to speak with a manager. The manager stated that the items were "as-is" and would not offer any support or assistance to my complaint. Out of the 72 units sold, over 45 were or became damaged over the past 3 months, which leads me to believe that these items were falsely advertised, and were not factory refurbished. They have since not responded to my complaints.